Bathroom door was rubbing against the floor => would need to be fixed. The bedside lamp only had a wall switch, which means you had to get up from the bed to go and turn off the light. It was also wobbly and would need to be fixed. No bedside lamps nor bedside tables on the outer sides of the beds. No easily accessible power/usb plugs on the bedside table (one had to move the bedside table to access it) The mattress were a bit too soft. Indoor pool: - water was not very clean (floating hairs, grass, dirt) - the second door from the men's locker room was broken and could not fully close - no more towels available at the time we went. - no foot bath to clean feet when returning from the outdoor baths => dirty floor inside the indoor pool room. - The control unit to the sauna was broken, and the sauna not very hot.

Blackout curtains Crisp bedsheets and comfortable pillows. Roomy Private and green view Friendly staff Nice facilities: tennis, pool, lots of green spaces around the building

Stayed in May 2024

I am referring to the gym area. The main machine was broken with very limited free weights. Could not pursue our exercice routine.

The size of the room. The view and comfort.

Stayed in May 2024

Spa extern was not hot one of the days I was there

Big space to walk ouyside

Stayed in April 2024

Excellent breakfast

Stayed in December 2023

Hotel needs a facelift, it's feeling a bit grungy.

Breakfast was fine, typical hotel buffet. Staff was very friendly. My daughter loves going to the indoor pool when we come here on weekend ski trips.

Stayed in February 2024

The fan had to blast loudly beside the bed throughout the night, and while there was user control for heat (it was winter), there was no apparent way to reduce the fan. Also the grouting around behind the bathroom sink (wall side) was looking a little bit grungy/crumbly, detracting from the otherwise quite slick and tasteful room.

Gave us a nice upgrade to a fireplace room.

Stayed in February 2024

Restaurant was closed in hotel which meant an extra trip to town for breakfast. Pull out couch blanket was quite musty.

Stayed in February 2024

Check in wasn’t until 6pm. I stay in a lot of hotels before and never came across such a late checking before. I asked for a 12pm checkin and hotel didn’t accommodate. Came back with maybe between 4-6pm if room is available. I stayed there mainly for the outdoor hot tub and the water was on the cold side.

It was not far from the ski hill

Stayed in February 2024

No recycling bin in the room. Hair dryer did not work. Reception never answered my 3 calls even though they said they are available if we needed.

The indoor pool and jacuzzi and the outdoor hot pool. The suites are large. Cleaning staff was very kind.

Stayed in December 2023

We found our room at 15 degrees the AC was fully on.

Location is great and the swimming pool and spa are excellent!

Stayed in October 2023

Peaceful

Nice suite and fireplace

Stayed in October 2023

The staff wasn't overly friendly. A lot of them didn't know a lot of the hotel facilities, and know how. When booking, we asked not to be I a pet friendly room, as I am allergic to animals. They told me that there were no pets in my room. When checking in, we asked about the pets, and they reassured me that there were no pets. Once in the room, I stated having a reaction. Went back to the front desk, and they said that it was a clean, pet free room. When checking out, I asked about pets being the room, I was then told that the last guest that stayed in the room had a dog. I was very upset by that. I had just spent 2 days with allergies. The best that they did to Reconcile the problem was a 100$ gift card. We had paid over 500$ for stay, and that all they could give us. They wouldn't even credit us for our current stay. Very disappointing.

I really enjoyed the suite. It was big and comfortable. The lake was very nice, and fun. Lots of boats to take out. The outdoor outtube was amazing.

Stayed in September 2023

Hot tubs were disgusting. Brown rings around the top edges, floors were gross.

Room was very clean, balcony with beautiful view.

Stayed in September 2023

Why does the hotel charge a $200 deposit upfront? It should be preauthorize only, not a charge. Customers have to wait and do not know when the credit will go back to the credit card. Sad, this is a bad practice.

Over the hotel is good. But the staff seems short and busy at front.

Stayed in September 2023

The spa is nice but could use some better upkeep

The location is great and there are many facilities available. I love the access to the lake with the use of sup and other equipment

Stayed in September 2023

Room not up to the standard of a 4 star hotel. Bathtub plugged. Fridge very noisy. Air conditioner difficult to control. Unacceptable to ask for a 200 $ deposit if you already paid. More difficult to forget is that they told me credit card I gave them for refund of deposit was not same, before finally admitting their mistake.

Excellent location. Room facing lake. Silence in room (after disconnecting fridge -see below). Good breakfast.

Stayed in September 2023

The mattress (at least in our room) felt like it was ready for replacement. Some of the trim in the room, and on the exterior of the building, was starting to come apart, which suggests some significant maintenance is now due to keep the hotel up to its usual standards, which they may already have planned. When we went, the outdoor hot tub was also having some challenges, and I saw one man, who was sitting on the edge, fall over because one of the slate stones had come apart. This is a great place, but it is ready for some investment.

This is a stunning location near Mont Orford, with green golf courses, lake, and paths. The village of Cherry River (Orford) is also great, with micro-breweries and great little cafes and restaurants. The hotel itself is large and commodius, and we have loved it before because of the pools, outdoor hot tub, large rooms, etc. but our stay wasn't as great as it has been for us in the past. It think the hotel is ready for some investment in maintenance.

Stayed in September 2023

Staff, cleanliness

Location

Stayed in August 2023

Disposable mugs for coffee need to be provided in the room.

Great for outdoor enthusiasts. With its expansive grounds featuring a golf course, kayaking, paddleboarding, and tennis facilities, property offers a perfect blend of relaxation and recreation. The lush green lawns are invigorating, and the convenient 5-minute drive to Magog's high street adds to its allure.

Stayed in August 2023

I found the room could have been cleaner ,it wasn't gross but the fine details were missing

Loved the view , and patio , lots of activities ,spa etc

Stayed in August 2023

Good value for the area.

Stayed in August 2023

Beds very hard

The pool area and views

Stayed in August 2023

Lac, spa, nature, resto

Stayed in August 2023

I was disappointed with our room and how smelly it was. Our room smelled like a wet dog most of the stay unfortunately. The room was clean but the smell just lingered throughout the 4 days we stayed. On the first evening my air conditioner didn't work however this was fixed soon after notifying the front desk. There was no telephone in my room so I had to call the hotel from my cellphone.

I liked the front desk clerk. She was courteous and helpful. I stayed at Manoir last year and thoroughly enjoyed my stay. I even recommended it to several people for this year's trip to Quebec.

Stayed in August 2023