Service and intolerance of lady taking away the breakfast because I was later than 9am ( I arrived about 9:20am), and she was incapable of legibility…

Great location, was the 2nd nite here, was having work done on my home. The staff were very good and friendly at check in. One issue though, on the 30th, when checking out, I was later for breakfast ( arrived after 9am) and the lady was just clearing away the breads, etc. she refused to leave a few slices and simply reminded me that it was after 9am. Luckily I remembered a very nice man @ front desk( probably a manager), and asked him if he could get me a boiled egg and yogurt, which were locked. He did immediately, without reprimand or questions. So he saved the day! Maybe others could learn to be more flexible. Other than that , nice hotel. Thanks!

Stayed in May 2024

N/A

Great place for a night as work was being done on our house. Had a nice room looking at the street and there was a small ‘pond’. Staff were great, and cookies were excellent! So sorry I did not have more time to take advantage of beautiful pool & gym…

Stayed in May 2024

The room was nice and clean. The beds comfortable. Great location right next to the Outlet. Staffs were kind and courteous. Would stay again 😊

Stayed in May 2024

Nothing

Great location, arena is close by

Stayed in May 2024

The only negative I had was the crusty female worker that was cleaning up the breakfast area May 19/24. I knew we had missed breakfast and that the orange juice was in a fountain style dispenser. I just went to get a glass of orange juice and she said breakfast was over. It was just a glass of orange juice, and I had low blood sugar. Come to find out there was no orange juice in the dispenser anyway. I felt unjustly berated and irritated by this workers behaviour as everyone else was so pleasing and made me feel comfortable. Thankfully Mulenga had made it into her front desk duties and witnessed my unhappiness and immediately came to rectify the situation. Apparently they had a few juice boxes and she was quick to offer one of those instead. The way that one worker encountered me was not the norm that I experienced at the hotel and her attitude made my demeanor go from a happy 10 to an irritated 4. Thankfully Mulenga saved the day and I left the hotel chipper and anxious to return.

Being greeted by a kind and courteous employee by the name of Mulenga was a great start to our weekend and set the tone for the rest of our entire stay. (Mulenga is the epitome of customer service, don't ever let her go!) We started off the weekend with a dip in the pool, a staff member by the name of Bob helped us get the bubbles going in the hot tub. The other guests that we encountered were really nice (Zena, Neil & children) and we enjoyed getting to know them. The rooms were spacious and very clean with cozy bedding and lots of towels and necessities in the room, including an air conditioner that blasted out cold air. The night desk clerk Salom was very nice as well when we came back from our evening out. A self-serve breakfast was included although we woke up late and missed out. I did try and get a glass of orange juice but one of the workers said they were out at the fountain. While downstairs the next morning we ran into Mulenga again who realized I was really looking forward to some orange juice, although they were out, she took the time and effort and remembered they had some juice boxes so she managed to get me one of those and it made my morning. The accommodations were very comfortable with many amenities and the customer service was outstanding!

Stayed in May 2024

Need more towels, there was not a enough towels

enjoy the coffee at breakfast the breakfast was a wonderful my kids really enjoyed the swimming pool

Stayed in May 2024

Everything

Stayed in May 2024

It’s new.

Stayed in May 2024

Friendly staff, very clean, fresh baked cookies, free parking, comfortable beds/bedding, good breakfast. Thank you.

Stayed in May 2024

Check in took way too long. The lone staff member had a growing line up of people and it took a long time to get checked in.

Clean and new

Stayed in April 2024

Modern clean cut ambiance. Loved that it was walking distance to Tanger Outlets across the street.

Stayed in May 2024

Volleyball tournament so lots of kids running around the hallways.

All was good. Lots of people though!

Stayed in April 2024

Good

Good

Stayed in April 2024

Nothing I didn’t like

It was very clean

Stayed in March 2024

The road coming in was under construction (will not be a permanent issue) and it was hard to see when we arrived at night.

The hotel was very clean and quiet. We liked that they had actual dishes and cutlery at breakfast, not paper or styrofoam. Thought the cookies at check-in were a lovely touch.

Stayed in April 2024

When your coming in from the left, you can't turn in. You have to go all the way down the street to turn around

Clean, friendly staff and helpful. The location is great.

Stayed in April 2024

Checkin time of 3pm later than most places we have stayed and had to wait over an hour to be able to check in to our room

Great location, very clean, fabulous staff

Stayed in April 2024

No complaints

Very clean and ample parking. The fresh baked cookies upon arrival were delicious. I can’t say enough good things about the staff! It’s a convenient stay when you’re spending the night at the ctc!!

Stayed in April 2024

Hard to turn into parking lot from the south on Huntmar. My husband would prefer bacon instead of sausage.

Everything

Stayed in April 2024

Beds were comfortable

Quite

Stayed in April 2024

Shower was creaky.

Great location for Sens game. Walkable distance. Room was clean and comfortable. Cookies available at check in!

Stayed in April 2024

Breakfast was good! Hotel was clean, and in a great location.

Stayed in April 2024

Very clean throughout the hotel

Stayed in March 2024

Excellent pool area and breakfast. Right beside the outlets.

Stayed in March 2024