public Elevator had broken, so it was a small inconvenience to take the stairs or bother the bellman to take us up the employee elevator

Room and view were great, proximity to the SkyTrain was great for an overnight between flights

Stayed in May 2024

Room was standard, nothing special, and it's expensive for what you get. The "City" view was ugly and overlooked the train station. For breakfast, the 2 of us had bacon, eggs hashbrowns, toast and 2 coffees and it was expensive! Over $50.00 with tip. I'd eat somewhere else because it wasn't even nice. We sat by the window and it was an ugly view of the bridge, empty marina and some kind of processing plant. We took the train from the airport and I don't know if we did it wrong, but it seemed like the same price as a taxi. So what's the point of lugging your luggage around if it doesn't save money? There are cheaper hotels to stay with an airport shuttle. It's not a hotel I would stay at for a vacation or longer than a couple of days. I would pick a hotel in a nicer area where I could walk to shops or parks.

Only stayed one night for a flight the next day. It's close to the airport so you can use the train to get there. We didn't use the pool so we can't comment on that. You're really not near too many restaurants to walk to (Although I recommended Story Cafe) but it's easy to get into town by train, and to lots of shopping. Beds were comfortable, nice shower and liked the shampoo, conditioner and body wash dispensers. Other than that, just a place to sleep.

Stayed in March 2024

Construction in lounge area

The room upgrade ...very nice

Stayed in April 2024

Nothing

The view

Stayed in March 2024

Cozy bed and spacious double queen room. Restaurant was excellent.

Stayed in April 2024

Bed was a little uncomfortable but still slept decently and room was looking a little worn

Location is great and love having Starbucks in the Lobby.

Stayed in March 2024

Didn’t have a bar area open where you could sit without being in the casino

Close to airport and sky train

Stayed in March 2024

Noise of the landing planes.

Nice and close to skytrain and airport

Stayed in March 2024

The location is perfect with super easy access to YVR.

Stayed in March 2024

Nothing to complain about.

Although the hotel is not in the main tourist and shopping area it is adjacent to the Canada line Skytrain, just a short 3$ ride to Waterfront. When I arrived there was a mixup with my booking but the night staff sorted it out efficiently for me. The room was clean, the bed linen spotless and the bed comfortable. The bathroom was clean and ample clean linen, hot water and basic toiletries provided. Only tried room service once but it was delivered at time requested and was well cooked. The hotel being adjacent to the Canada Line skytrain meant just a 2$ ride direct to the airport. Casino is adjacent to the hotel.

Stayed in March 2024

N/A

Cozy room with comfy bed!

Stayed in March 2024

Layout of hotel was a little confusing - hotel “tower” and very small check-in desk was away from what looked like the main lobby. I couldn’t find snacks without going into casino which required ID (which I left back in room).

Room - nice and spacious, and the hotel location right on the subway line to airport is very convenient when travelling

Stayed in March 2024

We stay at Riverrock when we have an early flight to catch or fly in too late to catch a ferry. It's perfect because the Canada line stops there, and you don't even have to walk in the rain.

Stayed in February 2024

Close to airport and bus from Washington state.

Stayed in February 2024

Can’t think of anything

The proximity to sky train and buses. The rooms were very nice and quiet.

Stayed in February 2024

The pool was so busy and the smell there was strong chlorine. Cloudy water in the pool, cold I mean colder than any leisure pool we go to. Both times we were at the pool no pool towels available so we used room towels. The hotel concierge did get us clean towels after as they knew of the shortage. The pull out bed was a queen which is great but all springs and terrible for your back. They switched the coffee machines from Nespresso to Lavazo. Our machine didn't work at all and it wasn't intuitive to use. Bring back Nespresso machines they worked great last time we stayed.

We loved the location as you can jump on the sky train and get anywhere down town or to the airport. If you have kids this hotel is awesome for them. Really enjoyed watching the planes land from the wharf view of the room. Kids loved it and it was always cool to see all the various types of planes. Starbucks in the hotel made it easy to grab a mid day pick me up coffee. The staff were wonderful, kind and really attentive. We did the buffet for one night and it was good but we much preferred the local restaurants and take out. It's pricey if you have kids that don't eat much. The pillows and main bed were comfy. The pull out couch bed was terrible and all you felt was the springs.

Stayed in February 2024

Lacking some attention to detail in cleanliness of room

Staff, Amenities, Location Staff very helpful with my damaged luggage

Stayed in February 2024

Expensive

Great location.

Stayed in February 2024

This review has been hidden because it doesn't meet our guidelines.

Cast.

All good but too expensive.

Stayed in January 2024

Poor menu in the restaraunt down stairs.

the size of the room that it was alike a tiny apartment, which made it so very comfortable.

Stayed in January 2024

Room needs to be powered by a card. It is just annoying.

Food was good, room service was quick (literally 10-15 mins), comfy beds.

Stayed in January 2024

The buffet dinner was pretty disappointing

Location close to good shopping by transit

Stayed in December 2023

Room was cold, the variety of restaurant options was minimal for such a large hotel/resort . Unfortunately the spa was closed due weather

Close to airport, room was clean , bed was comfortable

Stayed in January 2024