I was a tad disappointed with the room. It didn’t seem to maintain the same beautiful standards as the rest of the hotel, and seemed a little basic in comparison. It would have benefited from a little TLC. Also, the bathroom bin was not replaced from the previous customer, though this was quickly rectified as soon as highlighted to staff.

The lobby and other areas of this hotel are beautiful and well designed. The room was large and spacious, and I really liked the bathroom.

Stayed in April 2024

Two things - there was a lot of noise late at night from the room above us. Not sure if this was very noisy guests or an issue with sound proofing but it was enough to wake two heavy sleepers up. The only other thing was that the TV didn’t have many options for non-Spanish speakers. Not a huge deal but stood out given they seemed to have thought of every other detail but this.

It’s exceptional. Forget any other hotels you are thinking about and stay here. From the moment you walk in the door you feel welcome, valued and relaxed. The check in process was impeccable. We arrived very early from an international flight and they gave us our room many hours before check in (possibly because they saw how exhausted we were!). We had a king room which was beautifully appointed, everything worked as it should, the bathroom was well laid out. Every detail felt like it had been considered. Food and drinks throughout the hotel were impressive, with good selections for the included breakfast and many options for room service (which we used and was very tasty, well presented and delivered to the room very quickly).

Stayed in May 2024

Nothing

Stunning hotel in a perfect location. Staff all super helpful and a gorgeous rooftop restaurant.

Stayed in May 2024

The glass door on the water closet should have been translucent, not clear but that is the only complaint I have.

The moment we pulled up in front in an Uber we had multiple bell hops and the concierge taking care of our luggage and directing us inside. We received that excellent service throughout our stay.

Stayed in May 2024

The amenities were excellent, the staff was very friendly and helpful, the beds were super comfortable, and the location placed us in an area with sights and restaurants.

Stayed in May 2024

It was all good

Location, breakfast, staff

Stayed in May 2024

Neighborhood could be a little dicey at night but fantastic during the day.

Beautiful property, nice staff, great amenities and on site rooftop restaurant.

Stayed in April 2024

Location, decor, facilities, staff

Stayed in May 2024

Wonderful luxury in the central city. We ate at the roof top terrace which was outstanding.

Stayed in April 2024

Breakfast al carte and good.

Stayed in April 2024

Would have liked an ironing board in the room.

Comfortable, well appointed room. Food was excellent as was the service.

Stayed in April 2024

I would like to give a special thank you to the staff who opened the hotel door every day, receptionist Luis and the waitress who serves great during the breakfast. Hotel is really good. Muchas gracias

Stayed in April 2024

The receptionist, named Luis served perfectly during our check out at 4 o'clock in the very early morning, gracias Luis.

Stayed in April 2024

This is a beautiful hotel with top notch bedding and design, but what makes it really memorable is the amazing service of the reception and concierge staff, they anticipate guest needs and before you even ask they’ve done it! We arrived on a late flight so we asked for a transfer. Not only did they organise the transfer within minutes and replied to me, they also asked if we would like some room service sent to our room as the kitchen would be closed before we arrive, and attached the menus for our order. They also assisted us with restaurant recommendations and all sorts of information on Santiago. We wouldn’t think of staying anywhere else in Santiago, can’t wait to be back!

Stayed in April 2024

Restaurant and bar were fantastic as were the staff.

Stayed in February 2024

Our only issue was a 24 hour WiFi outage. We weren’t using mobile data locally, so it was quite inconvenient. The hotel was no-doubt let down by its provider, but it did create hassle for us.

Beautiful room, really spacious, and comfortable. Amazing bed linen and towels, fabulous quality. Absolutely loads of staff, all very willing and helpful. Gorgeous rooftop bar restaurant. Lovely check-in experience. Immaculate daily cleaning and turndown service. Stunning public areas and corridors, very chic.

Stayed in March 2024

The location was excellent. The hotel environment is warm and friendly. The staff was extremely helpful.

Stayed in March 2024

Old world charm with the best service I have experienced in any hotel.

The location is fantastic. I walk to the major sights of Santiago

Stayed in March 2024

Needed more complimentary coffee pods in the room.

Breakfast was lovely, served at a good time

Stayed in March 2024

One of the best hotels we've ever been in! The room was huge with incredibly comfy beds and a beautiful bathroom. Couldn't have a better location with so many great bars and restaurants only a few minutes away. The staff were just incredible - from the moment we entered to when we left we were extremely well looked after. Would love to go back!

Stayed in February 2024

Constant request for tips at every meal and bar drinks.

Meet and greet

Stayed in February 2024

Nothing!

Great location. Beautiful stylish interior with a good pool /bar/ restaurant on the roof. Lovely breakfast and very pleasant helpful staff. The Singular is a destination in itself. Overall

Stayed in January 2024

Very welcoming staff, great service and location

Stayed in February 2024

The gym is not too exciting

The roof top pool and bar

Stayed in February 2024