Great location accesible to many sights and restaurants. Friendly and welcoming staff.

Stayed in June 2024

Bed was not comfortable. Tea pot did not work.

Location

Stayed in February 2024

The food was delicious! Really enjoyed the fruit selection at breakfast! The staff was nice and helpful.

Stayed in January 2024

It was very clean and modern. The stuff is very kind

Stayed in February 2024

Breakfast was excellent. Location espectacular and room good.

Stayed in February 2024

N/A

This was my 2nd time in Cali and staying at this facility everyone was to my expectations.

Stayed in February 2024

The hotel does not consider having accessible rooms for handicapped people that contain more than one bed. The only accessible bathrooms all have one double bed. Please consider having two beds! My case, traveling with elderly family member not my partner, would have been much more comfortable if we had two beds in an accessible room!

Clean, nice service and practical for my needs.

Stayed in February 2024

However, the experience was dampened by the inconsistent service and staff demeanor. While some staff members were welcoming, others lacked friendliness, impacting the overall experience. Additionally, the food quality varied noticeably, depending on which chef was in the kitchen, leading to an uneven dining experience.

During my stay at the hotel, I was impressed by its excellent location and the stunning rooftop, which offers a breathtaking view of the city. The hotel room was also a highlight, featuring a comfortable and pleasing ambiance that made my time enjoyable.

Stayed in December 2023

Beautiful

Excelente

Stayed in December 2023

When arrived, the front desk gentleman at night, who claimed to be in charge, was very abrupt and arrogant, because I got upset due that I got charged for IVA (tax) that international tourists are exempted. He got upset at my level,instead of defusing the situation, since I was the customer and he had not patience to explain the reason for charging the IVA which is the tax. His customer service was pitiful. My point is HAMPTON should not be the only hotel entity to be charging the IVA for international tourist,which this tax has been exempted. All of the other hotels chains DO NOT CHARGE the IVA for international tourists. During my trip to Colombia I stayed on 5 different hotel chains and none of them charged me the IVA, except the HAMPTON, the only one that did it.

Very nice place, nice views. I like that has a pool now. The lady at front desk in the mornings , I think her name lizeth if I'm not mistaking, she was very kind with excellence on customer service. And rest of the staff were very nice and helpful. Except one person.

Stayed in January 2024

I was very happy with the property.

We stay at Hampton for 5 days. Location was great there were always taxi and transportation available at any time. It was easy to find even if walking around. Staff was amazing from the moment we arrived to the moment we left. Pool and jacuzzi were awesome. Breakfast was really good they have a lot of variety. I was traveling with my son who is the most picky eater and there was something for him. Room where supper confortable. It was 3 of us and we have a 2 twin bed room.

Stayed in November 2023

Nothing

Very Friendly stuffs~~

Stayed in November 2023

The food, bed was comfy and very clean!

Stayed in November 2023

Ascensores

Zona 10/10 Vista 10/10 Piscina 10/10

Stayed in November 2023

Parking. Too small and share with a nearby restaurant Menu at lobby is not flexible Breakfast room too small for high number of guest.

Price and central location

Stayed in October 2023

The staff, cleanliness, location etc

Stayed in August 2023

Lovely staff and good location near river and cats!

Stayed in August 2023

Location is very near cafes, restaurants, supermarkets, museums. Reception was helpful for anything we needed. Rooms are a nice size, beds comfortable, shower is great. We asked for quiet rooms and we got them. Breakfast was good, lots of fruit variety. Small swimming pool and jacuzzi.

Stayed in August 2023

Na

Clean except the pool needed to be cleaned the water was foamy slimmy dirty

Stayed in August 2023

Breakfast included and the pool nice view

Stayed in August 2023

They should be more careful with the salads because they gave me a piece of lettuce that was not well washed and had an insect on it. I recommend that tables in the lobby or food consumption area be isolated from sunlight. For example with a 3M film or similar.

The rooms were spacious. Clean. And comfortable with air conditioning. With spaces for work in the room or in the lobby. Staff was very kind and looking to help anything needed. Breakfast was awesome.

Stayed in August 2023

No pool

Everything

Stayed in August 2023

We arrive at late in the night and parking was closed. We resolve the situation, but we have to wait on street until personnel open the gate and was 1:00 am.

Location, breakfast and staff attention.

Stayed in May 2023

There really wasn't anything I didn't like. Staff was bilingual and friendly. Overall a very good experience.

The breakfast was very good. Fresh and delicious. The location was Ok, but as is the same with any big city in the world you always need to be aware of your surroundings. Especially late at night. The room was very clean and bed very comfortable. Nice, have self controlled thermostat in your room.

Stayed in May 2023