Krakow, Poland
Positive section of review
Aparthotel Old Town in Krakow is often praised for its ideal location—just a few steps from the city's historic sites and picturesque market square. However, it's worth noting that the rooms may appear worn and in need of an update. The reception here is always friendly and attentive, which cannot be said about the management and company policies.
Negative section of review
I would like to highlight that this hotel is not suitable for young families with children because the elevator is too narrow to accommodate a stroller. We were also very displeased with the management's attitude. I understand that the hotel's policy states there are no exemptions for cancellation fees. However, I booked four rooms for my group from my account, one of which was mistakenly booked and canceled the next day after realizing the error. Despite several attempts to appeal to their humanity and negotiate a refund, the sales department responded that the company policy does not allow for refunds. Additionally, given our experience, it's uncertain how else they might treat to You.
Krakow, Poland
Positive section of review
It's important to mention that the rooms appear outdated and could use some renovation. Although the reception staff is reliably welcoming and attentive, the management and company policies do not reflect the same level of consideration.
Negative section of review
I want to emphasize that this hotel may not be the best option for families with children, as the elevator is too narrow to fit a stroller. Additionally, we were quite dissatisfied with the management's attitude. The hotel's policy clearly states that there are no exceptions for cancellation fees. Nevertheless, I had booked four rooms for my group through my account, and one was accidentally booked and subsequently canceled the next day once I noticed the mistake. Despite multiple efforts to request a refund and appeal to their understanding, the sales department informed us that refunds are not permitted under company policy.
Krakow, Poland
Positive section of review
Easy check in, very efficient, friendly staff. Spotlessly clean in every area. Location perfect, 10 minutes from the city centre by tram, tram stops very close to the hotel. Spacious rooms with everything you will need.
Negative section of review
Reception desks cramped together....No privacy when checking in or asking questions. Breakfast very expensive and not the best quality.
Warsaw, Poland
Positive section of review
It's very easy to access to near by places. It's very clean and all necessities in the guest room are complete. Staffs are friendly to talk with
Negative section of review
Nothing
Żywiec, Poland
Positive section of review
Outstanding attitude of the personnel. The breakfast had wide range of choice. The restaurant has exceptional meals.
Negative section of review
Nothing could be mentioned.
Krakow, Poland
Positive section of review
Good communication with the Host. Good location about 15 min walk to old town and 5 min to Jewish Quarter.
Negative section of review
1) Noisy location, tram noise and apartment vibrate when it pass by, hard to sleep 2) curtains and blind need to replace, does not cover the windows, sun shine at you on 5AM, impossible to sleep. 3) Bedroom inside another bedroom, meaning you need to pass through another bedroom to get out, defeat the purpose of two bedrooms. 4) no shelf or cloth hanger / hook in the washroom, not sure where to hang a towel or changing clothes 5) no ventilation in the apartment, including the washroom and you can't open the windows as it is next to tram stop, loud and noisy
Oświęcim, Poland
Positive section of review
Perfect location, I didn't expect such a beautiful surrounding. Perfect spot for a chillout getaway!
Negative section of review
Bathroom could be a little bit more cleaner but nothing extra ordinary. It was very decent:)
Zakopane, Poland
Positive section of review
The host, the view and breakfast. The rooms were equipped and clean.
Negative section of review
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Warsaw, Poland
Positive section of review
Great location with easy access to everything
Negative section of review
There was no swimming pool.
Warsaw, Poland
Positive section of review
Good value for money for a hotel
Negative section of review
Could have better amenities in terms of shower gel, etc