Reviews of Bergzeit - Hotel & Appartements
8 Iselerstraße, 87541 Oberjoch, Germany
#1 of 13 hotels in Oberjoch
Guests' ChoiceReview score
Based on 2 hotel reviews
Score breakdown
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Cleanliness
9.6
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Comfort
9.5
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Location
9.7
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Facilities
9.4
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Staff
9.7
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Value for money
8.9
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Free WiFi
10.0
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Reviewed: 2 October 2021
Steven
Germany2 reviews5 helpful votes“The stay at the Bergzeit was absolutely frustrating, from check-in to check-out and even thereafter.”Rooms: Although the rooms have a modern décor, it seems that form was prioritized over function (e.g. No shelf in the shower to place your soaps, the built-in dining bench covered the radiator dial rendering it useless, the bathroom light switch was in a cumbersome place in the foyer behind the bathroom door, the sink will splash water everywhere. Site: The site was a complete construction zone which was not indicated on either booking.com nor on the Bergzeit website. The combination of city construction work on the street and construction occurring within the building itself required walking through a construction zone with no safe route through either. At one point, our egress was completely blocked. The solution of the owner was to place a pallet as a temporary bridge across the trench to allow me, my girlfriend and her disabled mother to cross. Additionally, every morning at 0700 I was awoken by the sounds of heavy construction equipment. Upon addressing this to the owner, we were told that it was the city doing the construction and not his fault. Booking: We did not receive the apartment we reserved on booking.com with the owners claiming that booking.com did not put the correct apartment name/floorplan/price and it was not their fault. We were placed in a completely different apartment (#ref rooms section for review of room). Checking Out: Upon reserving the room within Booking.com, I gave my credit card information to use as payment for the stay. When asked if we already had payment on file, I answered, 'yes'. Later that day, I received an email from booking.com stating the hotel reported that I had not paid for my stay. After inquiry, the hotel owner stated they do not accept credit cards and have no plan to. This required a wire transfer that cost me an additional $90USD.
Rooms: The rooms and portions of the hotel where renovations are complete are decorated nicely with a very modern motif. Staff: The two staff members working the breakfast buffet were friendly, approachable and attentive. Breakfast Buffet: The breakfast consisted each day of scrambled eggs, bacon, various breads (which I assume are from a fantastic local bakery), various charcuterie, fruit salad, yogurt and muesli. The bread was the highlight of the breakfast. The eggs are very salty and overcooked and some of the cheese was hardened and should not have been placed on the buffet.
Stayed in September 2021
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