Breakfast buffet quite expensive for what if offers. Ventilation inside the room isnt adjustable and its a bit cold

Stayed in June 2024

Could not change the room temperature

Close to the main station, very kind staff, clean

Stayed in June 2024

Good place to stay for 1-2 nights, clean rooms and bathrooms. Close to the central train station which is really good. Friendly staff

Stayed in June 2024

The lifts are very slow and it takes time to reach the ground-floor to go to the toilet or take a shower. The location is awful. Good in terms of distance from the train station but it is very scary to go on that street as there are too many drug addicts. Also, the price is quite high for a hostel.

The concept is funny. The availability of a speaker for music. The shower is very convenient.

Stayed in May 2024

few coat hangers

Modern setup and design; sparkling clean washroom, very friendly and helpful staff

Stayed in June 2024

The building is very close to the main station (which is great!) but it's located in a very trashy and dirty street, where I wouldn't enjoy being after sunset. Anyway, this isn't the hotel's fault.

Comfortable functional cabins built with nice materials, spacious common areas and a nice modern vibe in general.

Stayed in June 2024

The hotel is in a sketchy part of town. Didn't feel that safe any part of the day. Find a door-to-door cab service to get there.

Nice and clean

Stayed in June 2024

Clean, convenient, cheap

Stayed in June 2024

my third stay at the Cap20 and I'm very happy that I've choose it again. 15/10 for the Staff always nice and welcoming even past Midnight when you're tired but happy from a concert and they welcome you with a smile and some warm words, 10/10 for the Bathrooms, 10/10 for the rooms, 10/10 for the location. Thank you for opening this kind of Hotel in Hamburg, see you next time🫶🏻

Stayed in May 2024

The location. It was good that it's so close to the central train station and central bus station so that you can just walk there but on the other hand because it was close to the central stations there where quite a few suspicious looking people in the area which seemed a bit scary to me at first. But maybe because i'm in a foreign country so it might be a bit unfamiliar to me. Also usually in most of the cities around the world the central station areas are bit crowded and you know how it is. Hotel itself is located little on the quieter side with less people.

Everything. Clean, contemporary and comfortable. Ergonomically smart solutions for all your needs so that the room doesn't even feel that small. Loved the food at the shared lobby bar. Friendly staff 😊

Stayed in June 2024

No ventilation in the room! It was an incredibly uncomfortable warm temperature with no option for cool air- except to keep your door open. Only a duvet was provided, no sheet to cover yourself- which only added to the uncomfortable warm temperature.

The facilities were great, everything was very clean including the shared bathrooms. Very central location close to the main train station and not far from the airport either.

Stayed in June 2024

The area around the hotel isn't great, in the short walk from the station I was approached by multiple people (though this is not the hotel's fault, they are hopefully a catalyst for change in this neighbourhood!)

Innovative and very pleasant hotel, would highly recommend. The bed was exceptionally comfortable. The room was pretty soundproof which was nice too.

Stayed in June 2024

1. The showers were not refilled with shower gel / shampoo not even once in 5 nights that I was there. 2. The road from 0 level to the shower level (-1) it's quite strange, as you need to somehow pass the lobby and also in front of a big window from outside (doing this only in a bathrobe can be quite strange). 3. Unfortunately, this place doesn't have the hostel vibe, as at the Lounge upstairs (3rd floor) usually it is empty as nobody comes there, and also people coming there are not that happy to discuss or anything.

The single room has everything you need for a sleep only accommodation. If you plan to visit all day long, and only rest in your room, it's perfect. 1. Enough outlets for charge (+USB outlets) 2. Bluetooth speakers in the room 3. Very nice dimmable lights in the room, so you do not break your eyes when you wake up (and from completely darkness, you can pass to very nice light easily). 4. Rooms are big enough for a "capsule" style accommodation. 5. Clever hangers ideas in the room. 6. In the lounge upstairs you can pay with the room bracelet, and at the checkout you pay all what you consumed (even if you want to check out online, you can pay also online). 7. The showers and bathrooms are clean. 8. The restaurant it's open for a very long time in the night, but it's quiet and this doesn't trouble the guests. 9. The area (debatable here, even if it's in a questionable area as it is near the train station, but still, you have plenty of stores on the road to the Hostel like Lidl, Donani, and a lot of ethnical stores, a lot of ethnical restaurants, and also in 15 minutes walk you are in the Rathaus square)

Stayed in May 2024

great design, clean, friendly staff There is a vent for fresh air in the cabins this could be the only issue for people - as I like to sleep very cold. and a beautiful + clean group bathroom highly recommended

Stayed in June 2024

The room was too small and there is no enough space to stored the luggage inside the room. But over all the facilities was really good and the neighborhood was bit creepy because of a lot of homeless and drunk people outside.

It’s really clean ,cozy and the staff was friendly and very helpful they are absolutely wonderful about dealing with the guest.

Stayed in June 2024

Storing your luggage costs extra (5 euros)

Nice personnel that could help me with all my requests. I really liked the cabin itself. Even though it doesnt have much space and you need to wiggle a bit to enter the cabin if you have a lot of luggage, the cabin is well equipped and the bed is comfortable. I didnt hear any noise at night, so I think they are also well isolated. The shared shower/sinks/toilets tend to get quite full, but I didnt have problems finding free ones.

Stayed in May 2024

The neighborhood feels sketchy and not safe. Very few electricity sockets in the common area.

The staff was great, very helpful. The rooms and the facilities are clean and in good condition. Close to the main station, easy connections to the rest of the city.

Stayed in June 2024

Did not feel safe in location.

Clean, staff very friendly

Stayed in May 2024

The lights only have 1 setting so when you first wake up and turn the light on, it's hard on the eyes.

Very clean and exactly what I expected. Easy check in and check out. Staff were sound. Room was very quiet so I slept great. I only had a backpack, but can only imagine what it would be like with suitcases and 2 people in the pod!

Stayed in May 2024

In the cabin no space for the luggage. At least the room we were in. What gets irritating as well is if you want to put the jacket on you have to get out of the room because inside is too tight. And the ventilation is a bit of an issue, one morning we had onion smelling in the room from the kitchen probably.

Really interesting concept. It reminds on a hostel environment but better than that. Common room at the rooftop and restaurant are two options if you want to chill. Rooftop really nice arranged. Bathrooms clean and provide enough private space. If you are interested in cabin concept, definitely give it a try.

Stayed in April 2024

a bit pricey for what it is, but reasonable when compared to other options in hamburg.

it was my first time ever staying in a cabin hotel and it was fine. the room/cabins are as seen in the pictures: well designed, but compact and tight. I can't imagine staying there for more than 2 nights. it's perfect for travellers that pack light. the communal bathroom was clean and nicely sectioned. it had plenty of shower rooms and sinks that were modern and easy to use, much like the locker room in a gym. the staff was helpful and warm, and the check in process very smooth.

Stayed in May 2024

Ventilation in the capsules is non existant, very warm, stuffy and airless. Some staff, not all, seem quite clueless making check-in and check-out very time consuming and charging you multiple times for the same thing. Billing unclear, I have still not got emails bills as promised.

Nice design throughout, extremely clean

Stayed in May 2024

the rooms are exactly as advertised. Small but you get everything you need. Everything is super clean and looks brand new. Lots of showers. Very welcoming staff.

Stayed in May 2024

One of the roads that lead to the place feels a bit rough but you can get away getting from the other side.

Excellent place to stay, great facilities and service provided, big rooms considering it is a capsule style accomodation.

Stayed in May 2024