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  5. Reviews of Universal Aparthotel Elisa

Reviews of Universal Aparthotel Elisa This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

Circuit de Llac, 1- Ñ, 07458 Playa de Muro, Spain

#4 of 55 hotels in Playa de Muro

Guests' Choice

Review Score

Based on 76 hotel reviews

8.8

Score breakdown

  • Cleanliness

    9.1

  • Comfort

    9.0

  • Location

    8.8

  • Facilities

    8.8

  • Staff

    9.4

  • Value for money

    8.9

  • Free Wifi

    8.9

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: June 9, 2024

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • One-Bedroom Apartment
    • Stayed 10 nights
    • Submitted from a mobile device

    Small point, I'd like a bigger mug for coffee. I was lining up 4 small ones like shot glasses!

    Clean, attractive apartments in an excellent location, with a lovely pool.

    Stayed in June 2024

  • Reviewed: May 4, 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • One-Bedroom Apartment
    • Stayed 7 nights
    • Submitted from a mobile device

    Cleaning service at 12 when you are preparing food for the kid is not recommandable :)

    Plastic free and free water is absolutely amazing!! Position is perfect for the beach and the apartment is very comfortable also for an infant with comfortable bedding and sofa and a nice balcony overlooking the swimming pool..The view to the lake from the breakfast area is gorgeous!

    Stayed in April 2024

  • Reviewed: April 30, 2024

    9.0
    Excellent location for cycling holiday
    • Leisure trip
    • Couple
    • One-Bedroom Apartment with Balcony
    • Stayed 7 nights
    • Submitted from a mobile device

    Pool was very cold

    Clean and friendly staff

    Stayed in April 2024

  • Reviewed: April 27, 2024

    9.0
    Excellent hotel with superb quality/price ratio
    • Leisure trip
    • Couple
    • One-Bedroom Apartment with Balcony
    • Stayed 11 nights

    1) It took a bit long before the defect bed lamp was replaced. 2) The cleaning of the floor was sometimes a bit shaky. 3) The sofa was not very comfortable. 4) To be surrounded by smoking people, obviously that is beyond the influence of Elisa.

    1) The staff is friendly and helpful. 2) The breakfast and dinner buffet were excellent. 3) Nice room with good beds. 4) Superb quality/price ratio. 5) Well equipped kitchenette. 6) Great bathroom. 7) Great location for hiking trips in the area.

    Stayed in April 2024

  • Reviewed: October 1, 2023

    10
    Exceptional
    • Leisure trip
    • Couple
    • Studio
    • Stayed 5 nights
    • Submitted from a mobile device

    Nice and clean rooms, very good location - just a few minutes walk to the beautiful beach. There is free parking on the street - we always found a free spot.

    Stayed in September 2023

  • Reviewed: September 30, 2023

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • One-Bedroom Apartment with Balcony
    • Stayed 11 nights
    • Submitted from a mobile device

    The only negative was the mosquitoes. The hotel is on a lakeside so you need to be prepared.

    The apartment was the perfect size for two people. The pool was lovely and we enjoyed the pool bar for food and drinks. Staff were friendly and very helpful.

    Stayed in September 2023

  • Reviewed: September 25, 2023

    10
    Great holiday
    • Leisure trip
    • Couple
    • One-Bedroom Apartment with Balcony
    • Stayed 7 nights
    • Submitted from a mobile device

    Nothing

    Clean. Close to beach. Good food. Well looked after pool.

    Stayed in September 2023

  • Reviewed: August 24, 2023

    9.0
    Excellent
    • Leisure trip
    • Family with young children
    • Premier Studio
    • Stayed 7 nights

    Nothing, but if being very picky, the bacon wasn't great but that is the case whenever being abroad, but overall the buffet breakfast had a great selection of just about everything. Didn't eat in the hotel in the evening so can't comment but seemed reasonably priced, but as was so quiet we just ate at nearby restaurants which were all very good, burger and chips about 7 euros if you want cheap, but can get a great Fillet steak at nearby Smiths for 21E, or a bit more elsewhere

    Beach was great, really warm and inviting sea, soft sand, as good as any I have ever visited. Pool was very warm, no problem getting a sunbed at any time of day, also very quiet, our apartment was just a few steps away but with patio doors shut we could hardly hear anything. All Staff very helpful and friendly throughout. Reasonably priced and well stocked Spar shop a 2 minute walk at most. Drinking water on tap a massive win which was unexpected

    Stayed in August 2023

  • Reviewed: July 5, 2023

    8.0
    Good value for money, especially if you plan to travel a lot.
    • Leisure trip
    • Family with young children
    • One-Bedroom Apartment with Balcony (2 Adults + 2 Children)
    • Stayed 7 nights

    - Nothing changed on breakfast from day to day. Even a slight change would make more fun for the long stay. - Cleaning had some space for improvement. We always observed some sand/dust on the floor. It didn't go really bad though. - Furniture was cheap with some squeaks and noises when used. We don't think this is to be improved as it just reflects the price we paid for the stay. - AC control units made some plastic rattling noises from time to time. It can be annoying at night time. We observed that in both rooms. - The city is located close to swamps which means mosquitoes are everywhere at evening times. This is not a problem of the particular hotel, but it's something to keep in mind when you plan a travel to Muro.

    - Wide selection of food for breakfast. The food was mostly tasty. - Room was spacious (we had one bedroom apt). - Location was good. 5-10 minutes walking to the closest beach. Variety of shops and restaurants nearby. - Street parking is available free of charge right in front of the hotel and in general in the city. - Our kids liked the pools. One of them was shallow and another one had about 2m deep. It's not that big but we never saw it overcrowded.

    Stayed in July 2023

  • Reviewed: June 18, 2023

    10
    Glad we stayed here.
    • Leisure trip
    • Couple
    • Studio
    • Stayed 3 nights

    Wonderful staff, great complex, great rooms, swimming poll and beach proximity.

    Stayed in June 2023

  • Reviewed: May 29, 2023

    10
    Very good
    • Leisure trip
    • Couple
    • Premier Studio
    • Stayed 6 nights
    • Submitted from a mobile device

    Balcony with big bed and sunbeds, and so comfy room and nice

    Stayed in May 2023

  • Reviewed: May 15, 2023

    8.0
    Very pleasant
    • Leisure trip
    • Couple
    • Studio
    • Stayed 3 nights
    • Submitted from a mobile device

    Room was very damp Missing some accessories for a partial kitchen

    location- staff-cleanliness

    Stayed in May 2023

  • Reviewed: May 10, 2023

    9.0
    Wonderful
    • Leisure trip
    • Travelers with friends
    • Studio
    • Stayed 3 nights
    • Submitted from a mobile device

    All the staff were very friendly and helpful. Breakfast was excellent.

    Stayed in May 2023

  • Reviewed: October 9, 2022

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Studio
    • Stayed 2 nights
    • Submitted from a mobile device

    - Nothing

    - Good breakfast - Big room - Clean

    Stayed in October 2022

  • Reviewed: September 30, 2022

    10
    Great stay! Beach, pool and restaurants very close walking distance. Great breakfast.
    • Leisure trip
    • Family with young children
    • One-Bedroom Apartment with Balcony
    • Stayed 1 night

    Very close to the beach and the pool. Very clean with a nice balcony. Breakfast was great. Lots of restaurants and activities within walking distance. Easy checkin and checkout.

    Stayed in September 2022

  • Reviewed: September 22, 2022

    9.0
    Beautiful hotel in great location
    • Leisure trip
    • Couple
    • One-Bedroom Apartment with Balcony
    • Stayed 7 nights
    • Submitted from a mobile device

    Nothing!

    It was just really lovely. Perfect blend of independence and holiday facilities. Relaxed and comfortable. Loved our apartment and the restaurant (we were self catering but ate out on eves)

    Stayed in September 2022

  • Reviewed: September 21, 2022

    10
    Exceptional
    • Leisure trip
    • Group
    • One-Bedroom Apartment
    • Stayed 2 nights

    all was very good

    Stayed in September 2022

  • Reviewed: September 2, 2022

    9.0
    We really enjoyed our stay and will hopefully be back. Thank you very much!
    • Leisure trip
    • Family with young children
    • One-Bedroom Apartment with Balcony (2 Adults + 2 Children)
    • Stayed 6 nights
    • Submitted from a mobile device

    The sofa bed hadn't been made up in advance even though we booked for 4 people, and there was no spare linen in the room so I had to get some from reception to make it up when we arrived at 2am. The door lock batteries ran out on our first day but it was swiftly fixed by Anke and Andrés with no dramas. In general the room could have had more duvets and sheets etc. But everything was sorted quickly and none of this spoilt our stay at all, just constructive feedback.

    The friendly and helpful staff (especially Andrés and Alex in the pool bar, Anke on Reception, also the charming lady who made eggs at breakfast but I'm not sure of her name, sorry!), the swimming pool, the bathroom and shower, quiet location, good room size. The room had a small kitchen which was useful. Room was modern and clean. There was a good selection at breakfast, and the restaurant and pool bar were decent value.

    Stayed in September 2022

  • Reviewed: July 30, 2022

    10
    Best value for money if you like clean, down to earth place with food that you really crave for!
    • Leisure trip
    • Family with young children
    • Premier Studio (2 Adults + 1 Child)
    • Stayed 8 nights
    • Submitted from a mobile device

    Puh, always room for imrovement, right? Ok, if you ask me, it is not that I did not like it but I was surprised that the pool was in my eyes a bit „small“...but, we are now really really being very picky.

    Best Hotel in years. And the food, all time best. Really delicious, not „canteen“ like whatsoever. Just amazing. Highly recommend this hotel, the name is a gross underestimation of what you get. Very clean and tidy. Just 5/5. Thanks to all who made our trip so nice, es war toll👍👍👍

    Stayed in July 2022

  • Reviewed: July 19, 2022

    10
    Lovely holiday apartments
    • Leisure trip
    • Family with young children
    • One-Bedroom Apartment with Balcony (2 Adults + 2 Children)
    • Stayed 7 nights
    • Submitted from a mobile device

    No oven in kitchen if you needed that, hob and microwave only but not a problem for us.

    Nice quiet apartments. Lovely small pool, helpful staff and great food. Water refill and recycling facilities too.

    Stayed in July 2022

  • Reviewed: July 8, 2022

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Premier Studio (2 Adults + 1 Child)
    • Stayed 10 nights
    • Submitted from a mobile device

    mosquitoes were a bit annoying.

    Apartment, food, sea.

    Stayed in July 2022

  • Reviewed: June 26, 2022

    8.0
    Close to the beach and restaurants
    • Leisure trip
    • Couple
    • One-Bedroom Apartment with Balcony
    • Stayed 2 nights
    • Submitted from a mobile device

    Thin walls. Staff is not thinking in a logical way how to allocate people. They put us in the middle of the group of teenagers who made a lot of noise. Instead, to put them together in one part they mixed them with other guests. It was possible to manage it different especially since we checked at the same time.

    Hotel located close to the beach, within walking distance. There are a lot of shops and restaurants around. The room was quite big as it contained a bedroom and small living room with a tiny kitchen which was an extra plus.

    Stayed in May 2022

  • Reviewed: June 24, 2022

    10
    Exceptional
    • Leisure trip
    • Couple
    • One-Bedroom Apartment (2 Adults + 1 Child)
    • Stayed 7 nights
    • Submitted from a mobile device

    Breakfast was lovely staff were very good.

    Stayed in June 2022

  • Reviewed: June 18, 2022

    9.0
    Cozy and silent family hotel near to the beach
    • Leisure trip
    • Family with young children
    • One-Bedroom Apartment with Balcony (2 Adults + 2 Children)
    • Stayed 5 nights
    • Submitted from a mobile device

    WiFi could be better. In the evening it became sometimes a bit slow and was not everywhere in the hotel available.

    No crowded hotel. Many families. Very silent hotel even at night.

    Stayed in June 2022

Showing 1 - 25

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