Sunbeds and beach ambrellas are for rent. No launch, only breakfast/dinner included.

We enjoyed the staff that was really friendly and attentive to us and our baby. The weather was fantastic, water and beach is great!

Stayed in October 2022

Spacious bedroom and excellent breakfast.

Stayed in October 2022

Only 1 steam room has been working in the SPA. One reason why we booked this hotel has been the SPA diversity. The sauna has no option for any kind of infusion, which especially Germans/Scandinavians would love. Mosquitos are very very bad. People do not exaggerate in the reviews. Make sure you book a superior room if you don´t like old furnishing - these rooms are renovated

One of the best services I have ever seen in a 5-star hotel. High quality but they still make you welcome as a family. Great service from the lifeguard who offers free paddleboards and helps with pumping beach playing stuff. The buffet is one of the best in Mallorca. Lastly, I have to mention the beautiful hotel bistro on the way to the beach which offers breathtaking views.

Stayed in October 2022

We bought the cheapest room on booking.com but being a 5 star hotel had certain expectations which sadly were not meant. We had room 2002 which was in building 2 near the pool area and on the ground floor, it had a balcony that was right by the outside dining area. It was bit dated but felt high quality and we were happy enough. However there was a lot of noise from neighbouring rooms both at midnight from late night returners and early in the morning from a famiy with babies. You can't blame the hotel for noisy residents BUT there the noise intrusion from next door rooms was extremely high and you would have assumed the noise was originating from outside the front door/corridor rather than the other side of a solid wall. We advised the hotel of the issue and they couldn't have been more helpful and moved us to a more modern room on another floor that had been refurbished and had a more modern feel (though bathroom and slight dated looking marble floor was largely identical). Crucially this room had been soundproofed and indeed was better but you are still at the mercy of residents above who seem to like to move furniture around which on the marble floors can be very noisy. I'm sure it's not as easy as it seems to allocate rooms but while it isn't an adults only hotel, maybe families can be kept together and the same for older couples. I love this hotel but I can now see why so many hotels are adults only.

This hotel is run very well and it's undoubtedly to do with the friendly and helpful manager being customer facing. This positive attitude is reflected by all the staff we encountered throughout the hotel which is unusual. Genuinely 5 star levels of service and attention to detail because they have no shortage of staff.

Stayed in October 2022

If you'd plan to visit a lot places like Valdemosa, Moro beach and Palma, this won't be the best option to stay. Relatively away from commercial area and Alcudia. And just be mindful as the place is close to the natural park you'll find quite a lot mosquitoes whereas the hotel provides a good electric Insecticide.

Room quality and preparation were far beyond our expectation. The atmosphere was always welcoming and friendly throughout our stay for 4 nights. My wife and I were visiting the place for my wife's pregnancy relax, and we were more than satisfied with everything they've offered. Better staying with half-board included and we would definitely visit the place again in the near future.

Stayed in October 2022

Morning yoga and wellness spa center were great . Food was ample and live music at night was great. Staff is personal light and helpful.

Stayed in October 2022

Mosquitos - hotel tried their best to help by offering mosquito repellent and mosquito plugs in bedroom.

The staff is friendly and welcoming. Swimming pool has lots of shades, perfect for family woth baby. There is also an amazing spa area with sauna and steam room and a heated pool. Wide selection of food. we stayed for 6 days and did not get tired of it as you easily do in other hotels. Beach is so close and beautiful.

Stayed in September 2022

We were looking for a place to have a relaxed time at the beach, good food and great service. We found it here and more! We truly loved or stay. At the check in they announced to us that they have given us an upgrade and the room was wonderful. The food is delicious and diverse. The food is serve in a Buffet style and also they offer a menu as well if you want to order at the table. At breakfast the basic beverages are included. In the evening the beverage are not. The spa is wonderful to have a quite time. The beach is stunning. A magnificent coastline of fine white sand flanked by natural dunes and crystal clear waters. The pool is great and the activities given by Tina are enjoyable she does a great job! The shows in the evenings are wonderful to have a great time after dinner and drinks if you want. The access to the hotel is easy and either by taxi/shuttle or by the direct public bus from the airport it works perfectly, the only difference between the two is the price, you can choose whichever and you will reach the hotel at the door. Mobility is easy you can walk to many near areas with shops, supermarket and restaurants. Or take a taxi or bus to the other parts of Alcudia or Mallorca in general to visit. If you rent a car you can park it on the premises of the hotel. As a note: if you are looking for a more lively or young people type of experience this hotel is not for you the demographic is more for Families with children and Mature people. The personnel is helpful and very interested in your needs and wishes, just ask them! Thank you to all the staff for their lovely way to treat us. We will surely come back

Stayed in September 2022

nil

peaceful, chilled

Stayed in September 2022

Literally nothing.

Really lovely hotel. Very clean, excellent staff, a good sized pool, private beach and free paddleboards. Walking distance of lots of restaurants too. The breakfast options were extensive!

Stayed in September 2022

Mosquitos!

Super hotel -staff excellent, rooms lovely, pool area excellent

Stayed in September 2022

nothing could have been better

The atmosphere was very welcoming in this well-managed lovely Hotel, and the outstanding experience was the kindness and limitless decency of the staff. Cuisine was perfect with fresh food, varied courses and always abundant. We are sure to come back..

Stayed in August 2022

Nothing

Peaceful beautiful beach location. Superb service, happy staff & customers. Efficient subtle thoughtful service No rushing and crashing & banging around in the dining room. First class. Great beds super nights sleep, excellent food.

Stayed in July 2022

Would be nice to have a tea set in the bedroom... upon request kettle was delivered but no teas... quite surprising for a 5* hotel that it was lacking. Beds and not most comfortable and you can hear quite a lot from the neighbours... but good ear plugs will do the job.. I must say we did not sleep best at the hotel but facilities and service were amazing so we enjoyed anyway

Lovely location next to the natural park perfect for biking and walk... Great access to the beach, absolutely splendid breakfast and dinner buffet... including Caviar, Lobsters, fresh seafood and live cooking. Food is very tasty and fresh , service is excellent ... everybody is so nice and professional... real blissfull experience !

Stayed in August 2022

The only thing was a bit lack of cleanliness of the room. After use of plates or glasses in the room never changed or provided fresh one.Not vacuumed regularly and you may see some dirt or dust on the rug from previous night. I would advice to upgrade the toiletry.

Breakfast was amazing, the dinner is also lovely, easy access to the sea. Staff are very helpful and attentive. Employee Aiman was really attentive during the service and very friendly like all the other restaurant staff. Do not expect real 5* hotel experience however they do their best to keep everything in perfect condition make your stay amazing.

Stayed in August 2022

extremely attentive, every wish became true, all staff made extreme effort and went out of their way to satisfy our needs

Stayed in August 2022

Excellent rooms and lovely staff. We had a great time at this property

Stayed in July 2022

Didn’t like that they don’t have rooms to sleep a family of 4. To split the family across 2 rooms seems crazy.

Location was great, staff excellent, breakfast was outstanding, great kids club, pool was great.

Stayed in July 2022

Maybe one working point: there could be a more strict implementation of the (existing) policy on clothing at the dinner

- What a great and big team, helping and smiling personnel truly everywhere, always ready to help with a smile, guided by excellent managers, making your stay hypercomfortabele and making you feel privileged. - Excellent breakfast and dinner, even for me not being a buffet-fan. So much variaton, fresh quality-food. - Nice beach with a lot of activities for young and old(er); - Although the hotel is not small, they are able to create intimate atmosphere;

Stayed in July 2022

the service was the best!!!

Stayed in July 2022

Beds v squeaky. No coffee in the room..

Staff were incredible

Stayed in July 2022

No option to have a late checkout even though we arrived at 3am on check in day.

Beachfront access was brilliant and breakfast was lovely.

Stayed in July 2022

The staff were fantastic. Nothing was too hard for them to organise. They were friendly and kind.

Stayed in June 2022

Mini bar closes at 6 pm. But restaurant is open.

I feel like home. Room was well maintained. Most of the food available in restaurant or mini bar. The staff were super duper friendly. Kids club activites were also good- I had a nanny from them to take care of kids also. Super helpful

Stayed in July 2022