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Reviews of Citybox Helsinki 3 stars

Siltasaarenkatu 13, Kallio, 00530 Helsinki, Finland

#5 of 86 hotels in Helsinki

Guests' Choice

Review score

Based on 588 hotel reviews

9.1

Score breakdown

  • Cleanliness

    9.4

  • Comfort

    9.4

  • Location

    9.3

  • Facilities

    8.9

  • Staff

    8.8

  • Value for money

    9.4

  • Free WiFi

    8.9

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Showing 1 – 25

  • Reviewed: 2 June 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Small Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Seamless experience of check in and check out. Excellent location. Lobby to sit and have a cup of coffee

    Stayed in June 2024

  • Reviewed: 2 June 2024

    9.0
    EVERYTHING WAS PERFECT EXCEPT THE PAYMENT SYSTEM!..
    • Leisure trip
    • Couple
    • Small Double Room
    • Stayed 4 nights
    • Submitted via mobile

    I respect the rules set by the hotel management.  But I also need to mention an important problem... Cash payment is not accepted at check-in?  It was said me that there is also no guarantee when paying via the "pay pal" system! During the checking in I did use my regular credit card but it did not work? I could not understand why? I experienced a problem that I have never encountered before. After some effort and wasting time, I was able to pay the accommodation fee with the same credit card, but this situation, which delayed the check-in process, made me stressed and annoyed. I friendly recommend that the hotel management also facilitate the "cash payment" option in such cases.  Because money is money. There should be no difference between paying it in cash or by credit card.

    I  am a "level 3 genious member" of "Booking.com" system. As a frequent traveler who has visited 130 countries in the world, I can say that this facility is perfect in every respect.  The location and cleanliness are great.  The employees are friendly and very responsive in problem solving.

    Stayed in June 2024

  • Reviewed: 2 June 2024

    10
    Nice
    • Business trip
    • People with friends
    • Small Double Room
    • Stayed 1 night
    • Submitted via mobile

    There is no slippers

    New, clean and simple, self check in

    Stayed in May 2024

  • Reviewed: 1 June 2024

    10
    Good stay
    • Leisure trip
    • Solo traveller
    • Small Double Room
    • Stayed 2 nights
    • Submitted via mobile

    -

    New, clean, simple, great location, accessible by public transport link

    Stayed in June 2024

  • Reviewed: 30 May 2024

    9.0
    Superb
    • Leisure trip
    • Solo traveller
    • Small Double Room
    • Stayed 2 nights

    windows feel to big

    the location is pretty good, close to a bus stop and eateries

    Stayed in April 2024

  • Reviewed: 28 May 2024

    9.0
    Excellent, checking in and checking out if easy, staff after very nice and helpful,
    • Solo traveller
    • Small Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Double room is too small, it only good for single guest

    Almost everything. Public transport is so accessible just as you come out of the hotel, common lounge is massive, clean and organised,

    Stayed in May 2024

  • Reviewed: 28 May 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • Small Double Room
    • Stayed 3 nights

    It was very clean. Location is good.

    Stayed in May 2024

  • Reviewed: 27 May 2024

    9.0
    Really Good stay
    • Leisure trip
    • Solo traveller
    • Small Double Room
    • Stayed 2 nights
    • Submitted via mobile

    At the time of my stay (May 2024) there were works being done outside which are quite loud.

    Really good location close to transportation links and supermarkets. The small double room doesn’t have any place to store your clothes and doesn’t have a fridge. There is a luggage store you can use and a kitchen (microwaves/ kettles/ fridges) downstairs

    Stayed in May 2024

  • Reviewed: 27 May 2024

    9.0
    Lovely place! We plenty of stuff in area
    • Leisure trip
    • Couple
    • Small Double Room
    • Stayed 2 nights
    • Submitted via mobile

    No tv in room would have been a nice extra! But no problem

    Nice looking very clean! has a bed in and bathroom which was everything you need.

    Stayed in May 2024

  • Reviewed: 27 May 2024

    9.0
    Superb
    • Business trip
    • Solo traveller
    • Double Room
    • Stayed 3 nights

    Nothing.

    Location was really good, very close the city center - no need to use public transport.

    Stayed in May 2024

  • Reviewed: 26 May 2024

    10
    Def would use again.
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights

    Does what it says on the 'Box' - excuse the pun. Lovely functional room - super clean; super new

    Stayed in May 2024

  • Reviewed: 26 May 2024

    9.0
    Very good location and rooms for this price.
    • Leisure trip
    • Couple
    • Small Double Room
    • Stayed 3 nights

    All was just good, minus point is that you cannot open a window in the room.

    Good location, just a very good location for city trip. Nice lobby to sit around during the morning and evening where you can work and eat something. The food restaurants in the basement are very good, also the "breakfast" on the other side of the street.

    Stayed in May 2024

  • Reviewed: 26 May 2024

    9.0
    Really good location and quality for the money.
    • Leisure trip
    • People with friends
    • Small Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Too bad there was not a fridge in the room for any food we bought that should be refrigerated.

    The room was really new and clean!

    Stayed in April 2024

  • Reviewed: 25 May 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Room

    Stayed in May 2024

  • Reviewed: 25 May 2024

    10
    Exceptional
    • Leisure trip
    • People with friends
    • Small Double Room
    • Stayed 1 night
    • Submitted via mobile

    Easy check in, luggage storage available, great location and the hotel is clean and beautiful.

    Stayed in April 2024

  • Reviewed: 25 May 2024

    10
    Amazing time, i would definitely stay again
    • People with friends
    • Small Double Room
    • Stayed 1 night
    • Submitted via mobile

    Easy check in and checking out, staff are helpful, Clean and organise

    Stayed in May 2024

  • Reviewed: 24 May 2024

    10
    Exceptional
    • Leisure trip
    • Solo traveller
    • Small Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Everything was perfect .

    Stayed in May 2024

  • Reviewed: 23 May 2024

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • Double Room
    • Stayed 5 nights
    • Submitted via mobile

    No television here!!! Maybe it was a brand new hotel!

    Stayed in May 2024

  • Reviewed: 23 May 2024

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Excellent location. Very pleasant room and hotel facilities. Helpful staff.

    Stayed in May 2024

  • Reviewed: 21 May 2024

    8.0
    Very good
    • Business trip
    • Solo traveller
    • Small Double Room
    • Stayed 1 night
    • Submitted via mobile

    There is no breakfast included, you check in and out by yourself

    Location is excellent, only 3 tram stations to the centre.

    Stayed in May 2024

  • Reviewed: 21 May 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Small Double Room
    • Stayed 1 night
    • Submitted via mobile

    It was not possible to open the window to get fresh air.

    Good location, clean and new. Keeps in mind the sustainability.

    Stayed in April 2024

  • Reviewed: 21 May 2024

    10
    Exceptional
    • Leisure trip
    • Solo traveller
    • Small Double Room
    • Stayed 2 nights

    It was noisy on my first night, maybe because I was next to the lift shaft? I needed my earplugs.

    I stayed here as it was close to the start of Tokoinranta parkrun, couldn't have picked a better location. It was perfect.

    Stayed in May 2024

  • Reviewed: 21 May 2024

    8.0
    Great.
    • Leisure trip
    • Solo traveller
    • Small Double Room
    • Stayed 2 nights

    There was no TV in the room so that made me a bit bored otherwise good. Maybe breakfast could be added to the stay rather than buying food from outside in my opinion.

    I was very comfortable so I would say I Enjoyed my stay. Comfort is one thing I was always look for and I got that while staying here. The room was clean.

    Stayed in April 2024

  • Reviewed: 21 May 2024

    9.0
    Unsurpassable location
    • Leisure trip
    • Solo traveller
    • Double Room
    • Stayed 7 nights
    • Submitted via mobile

    There is nothing in the room other than the basics. They do this deliberately to keep the costs down so it's not really a negative. Just be prepared for no room tv, no room fridge, no cutlery in the room. However you can get cutlery from the foyer.

    The location is unbeatable. Close to supermarkets, some restaurants, trams, buses and the metro. (Helsinki has brilliant public transport and is worth using.) The rooms are modern with a good bathroom. Comfortable bed. Good wifi. Good working area for computer or eating. Very easy to get to from the airport - train to Central station then 2 stops on the metro (to Hakaniemi - use exit A or B), then a 2 minute walk.

    Stayed in May 2024

Showing 1 – 25

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