Noisey planes but i personally enjoyed the planes flying over

Very local and easy to travel too

Stayed in May 2024

My gym bag went missing from the changing room. Thankfully nothing of any real value was in it.

The staff were very helpful, the location was excellent for getting to Heathrow Airport early in the morning and it was very comfortable.

Stayed in June 2024

Great location, excellent customer service.

Stayed in June 2024

TV didn't work properly, screen pixellatrd after a few minutes. Breakfast was expensive for what was offered and was hectic.

Comfortable room. Reasonable value for room.

Stayed in June 2024

Nothing

Ideally located for Heathrow. VERY friendly staff. The pool, sauna and hammam (steambath) are fantastic

Stayed in June 2024

I understand that it might not easy to keep the restaurant clean when there are many guests go and leave the restaurant for breakfast at the same time. But the cleanliness of restaurant is really still room for improvement.

For transit passengers, the location of hotel is pretty convenient. Room is good and quiet, even though the room is right next to the road, and underneath the departure/arrival route of the airplanes.

Stayed in June 2024

Signage on 5th floor was not good and it took us a while to find our room.

Fantastic location opposite Hatton Cross tube station (Piccadilly Line). Decent price through this platform. Staff were friendly but not very motivated. Swimming pool was great on a warm afternoon. Wifi and shower good.

Stayed in June 2024

At check-out I was refused my invoice on the basis that I had paid through booking app. I objected that this was not the case but I was still refused the invoice. As it was 6:30 AM and I was late for my flight I did not argue. Fortunately, I could get my invoice via e-mail from a very polite staff member of the Hotel sales dept. who I contacted in the afternoon. In the end all was fine but the reception staff in charge of check-out was totally unprofessional.

Very comfortable hotel really close to Heathrow Airport. Nice restaurant inside the hotel.

Stayed in June 2024

The restaurant meal was excellent.

Stayed in May 2024

The decor needs updating, very dark colours except for the restaurant which was a sickly yellow. The lighting was terrible throughout the whole hotel, very dark entering the corridors until the lights went on. The door to our room needed to be slammed shut and the bed was like a rock. The cleaning and restaurant staff appeared to be under pressure and not happy, definitely not friendly towards us as guests. The corridor carpets were stained and in places looked like they had been thrown up on. There was a room service tray left outside a door we passed for the two nights we stayed there and in the morning we left it was still sitting outside the same room?? Although there was a good selection for breakfast some of it was cold in particular the sausages and bacon.

The location is perfect for the train and airport. The saving grace was the pool and gym facilities which were fantastic, the staff for these facilities were very friendly and the reception staff were also very welcoming. Liked that there was air conditioning in the room other wise it would have been stuffy. The room was clean and tidy. Large selection for breakfast.

Stayed in May 2024

shower was not hot and staff were very noisy in the corridoor late at night

clean rooms. comfortable bed

Stayed in June 2024

Breakfast was good but Only honey for toast no jams or marmite No teaspoons for coffee

Close and easy to Heathrow Airport Able to leave luggage at no cost after check out Small fridge in room

Stayed in May 2024

Close to airport, easy fast check-in, helpful staff

Stayed in May 2024

This is a big hotel, so bus tour companies use it often. That made the breakfast buffet really busy. The fruit section of the buffet was constantly out.

This is a great option for staying close to the airport. Poo/spa/saunal are fabulous. It's right across the street from the underground, so 1 stop from Heathrow (terminals 2&3) and about an hour into Central London.

Stayed in June 2024

Nil

Close to airport

Stayed in May 2024

Check in was slow, group of travellers were waiting to be checked in. The room door (or some other reason) caused the sound from the corridor can be heard from the room.

Location, swimming pool The service of keeping my luggage at the reception is available

Stayed in June 2024

Clean and well maintained

Stayed in May 2024

Coffee at the breakfast and breakfast itself was not good. Coffee taste was very bad - instant coffee from a machine. Don’t drink it! I was also charged for a car being parked there overnight 24h rate even tho I was their guest. So if I was staying one week or 10 days I would have to pay around £170 just for parking.

Swimming pool and gym.

Stayed in May 2024

In spite of our request for separate beds the room allocated had a double. Staff were able to allocate another room with seperate beds after a short delay

Very convenient for Heathrow and Underground

Stayed in May 2024

The bed was hard..

Stayed in May 2024

None.

Convenient to the tube station (Hatton Cross). Value for money. Comfortable bed and pillows. Despite nearer Heathrow Airport, soundproofing is good. Helpful staff, especially Albert and Jasprit.

Stayed in May 2024

Na

Stayed in May 2024

Asked for extra pillows, jug of water, cotbed but never got them. TV didn't work either. Waited nearly all day until tge room got cleaned even though I had requested this in the morning. Cleaning staff done speak English.

Spacious rooms and clean

Stayed in May 2024

Would have liked muesli option for breakfast but that's being picky as plenty of other options

Excellent location, good price, good breakfast, very friendly and helpful staff. Will definitely use again and recommend

Stayed in May 2024