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Reviews of The Carlton Hotel 2 stars

16-19 The leas, Folkestone, CT20 2DU, United Kingdom

#11 of 11 hotels in Folkestone

Guests' Choice

Review score

Based on 46 hotel reviews

6.4

Score breakdown

  • Cleanliness

    7.1

  • Comfort

    7.2

  • Location

    8.4

  • Facilities

    6.2

  • Staff

    8.5

  • Value for money

    7.6

  • Free WiFi

    5.0

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Showing 1 – 25

  • Reviewed: 6 May 2024

    6.0
    Calm
    • Leisure trip
    • Solo traveller
    • Double Room with Sea View
    • Stayed 1 night
    • Submitted via mobile

    More selection for breakfast

    The staff were very nic and helpful

    Stayed in May 2024

  • Reviewed: 5 May 2024

    6.0
    Don't expect the world! It was very good
    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 1 night
    • Submitted via mobile

    It didn't have a blackout curtain or blind - so the room was full of light as soon the sun came up

    The location is amazing The price was also amazing

    Stayed in May 2024

  • Reviewed: 30 April 2024

    6.0
    Cheap and cheerful
    • Business trip
    • Solo traveller
    • Double Room
    • Stayed 4 nights
    • Submitted via mobile

    Dirty

    Bed was comfy

    Stayed in April 2024

  • Reviewed: 29 April 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night

    Shower was not powerful enough and we struggled to flush the toilet

    Everything was i walking distance and the beach was just across the road

    Stayed in April 2024

  • Reviewed: 29 April 2024

    7.0
    Perfect for a small getaway in an unexpected town
    • Leisure trip
    • Couple
    • Double Room with Sea View
    • Stayed 1 night
    • Submitted via mobile

    The breakfast could be better

    I loved the building and the interior

    Stayed in April 2024

  • Reviewed: 21 April 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    It's under renovation so just bear that in mind.

    The place is obviously under renovation but the rooms were still clean and tidy, the bar was open and the continental breakfast was great. It's basic but that's the price you are paying so it was exactly what we paid for :) Staff were outstanding, very friendly and kind.

    Stayed in April 2024

  • Reviewed: 21 April 2024

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night

    Bedroom was small and tight. Walls are thin so somewhat noisy. Bathroom door did not have a lock which was poor.

    Breakfast was good value for money - simple. Staff very friendly and helpful, especially with parking. Great location by the Leas and city centre.

    Stayed in April 2024

  • Reviewed: 11 April 2024

    5.0
    The experience of the stay was average.
    • Leisure trip
    • Couple
    • Double Room with Sea View
    • Stayed 1 night

    The quality of the room.

    Staff was pleasant and welcoming. Their service was really good but the quality if the property is not value for the money. The tap was leaking and the tub is not in a usable condition. Thus I rate 4 out of 10.

    Stayed in April 2024

  • Reviewed: 10 April 2024

    7.0
    Good stay - friendly staff, good communication.
    • Leisure trip
    • Family with young children
    • Family Room with Sea View
    • Stayed 1 night
    • Submitted via mobile

    Great location.

    Stayed in March 2024

  • Reviewed: 9 April 2024

    6.0
    Pleasant
    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 1 night
    • Submitted via mobile

    I had to ask for a plug in the sink at reception & plug was to big. But I thanked the Man Gentleman Reception Person polite & friendly. The room didn't have a bin. The had hot 🔥 water 💧 when it was time for me to leave.

    I like the view out of the the. I also like the staff. I also like the Cleaner Romanian Woman Lady. I also like the picture in the room, the window in the hotels. I like the breakfast. Maybe if they change some extra money, could have some extra vegetarian & Vegan options please. Thank you I thought the the hotel room & hotel was ok for £40. Maybe The Government could/should do more to help small & medium companies.

    Stayed in April 2024

  • Reviewed: 8 April 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Rooms were ok but doors were a pain. No breakfast options other than continental.

    Good location but scaffolding around that was not mentioned.

    Stayed in April 2024

  • Reviewed: 2 April 2024

    6.0
    Good value for what it cost
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 4 nights
    • Submitted via mobile

    The shower doesn't have pressure and it takes quite long to get hot water. We stayed 4 nights and nobody come to change towels, etc.

    The location and the bed is good. For the price is a good value.

    Stayed in April 2024

  • Reviewed: 7 May 2024

    10
    I will go there again. I really enjoyed stating at the hotel.
    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 3 nights

    No dislikes.

    The room was very clean. Good shower. Breakfast was very good. Location was very good easy to get around places. Staff was very friendly and helpful. Everything was just fine. I was very happy having my room on the ground floor.

    Stayed in May 2024

  • Reviewed: 7 May 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    For 48 pounds for two people, the room was all right. Me and my partner we are enjoying this time

    Stayed in May 2024

  • Reviewed: 5 May 2024

    10
    Really good
    • Business trip
    • Solo traveller
    • Single Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    Bed was really comfy,very quiet during the night in the hotel and i slept really well.would definatley stay again.sorry i almost forgot the hotel staff are really friendly.

    Stayed in May 2024

  • Reviewed: 5 May 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Family Room with Sea View
    • Stayed 1 night
    • Submitted via mobile

    Great location, we had a nice large room with a view of the sea and very nice and friendly service😊

    Stayed in May 2024

  • Reviewed: 5 May 2024

    1.0
    Very poor
    • Leisure trip
    • Solo traveller
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    OK wouldn't recommend to anyone

    Stayed in May 2024

  • Reviewed: 4 May 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Water pressure wasn't great in the shower, but that is very understandable for a historic building.

    Staff were all really friendly and very accommodating, they even put breakfast on 90mins early for us!

    Stayed in May 2024

  • Reviewed: 2 May 2024

    8.0
    Very pleasant stay - even if there was work in progress.. :-)
    • Leisure trip
    • Group
    • Twin Room
    • Stayed 1 night

    Hotel was going under a major renovation so that there was a lot of noise and rolls of carpet to negotiate. Exterior was covered in scaffold and car park at the rear needs a good tidy up.

    Well furnished clean rooms. Very helpful & friendly staff. Hotel is well located to the town centre and beach. Beds were very comfortable and the shower / bathroom was very well kept & stocked up.

    Stayed in April 2024

  • Reviewed: 1 May 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 1 night
    • Submitted via mobile

    The hotel room was clean, nice and spacious. Breakfast was worthble for the money we paid . The staff were friendly and helpful. location is just perfect for a walk around the city centre My self and my patrner were extremely satisfied by staying in these hotel

    Stayed in April 2024

  • Reviewed: 1 May 2024

    9.0
    Comfortable and clean with very friendly staff.
    • Leisure trip
    • Family with young children
    • Deluxe Family Room (2 Adults + 1 Child)
    • Stayed 1 night
    • Submitted via mobile

    Great location easy parking and effort was made to make us feel welcome and to make sure we had a comfortable stay.

    Stayed in April 2024

  • Reviewed: 29 April 2024

    3.0
    Poor
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    The stairs were really quite scary to use- felt like I'll fall any moment. Also the whole building had an awful dusty smell. In terms of our room- I now regret not sleeping in the car.. The bathroom floor was sticky, no warm water on the tap, hair on the bed and the worst isolation I've ever seen! Felt like the windows were open the whole night as you could feel the breeze while laying in bed. Also had a jump scare because some people were checking in in the middle of the night and the woman started yelling because the reception gave her the wrong key- keep in mind that her door was literally a span away from mine and it sounded like she was trying to break in. Worst hotel experience ever, I only gave a star because of the staff. It's a cheap place to stay but I would never go back again.

    The staff was nice and the location is good too. There's a small parking lot behind the hotel which I wouldn't recommend using unless there aren't any spaces on the main road out front.

    Stayed in April 2024

  • Reviewed: 29 April 2024

    2.0
    Very poor
    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 2 nights
    • Submitted via mobile

    • WiFi didn’t reach the rooms • I found a dirty sock in my bed!!! • my carpet was wet when I entered the room •Heard some disturbing info about the previous person that stayed in my room! • Shower head didn’t attach and stay to the wall I had to hold the end of the shower and water pressure was low. • I waited 10 minutes at reception before anyone came to help me • No sanitary bins in the bathrooms • asked for another pillow because the pillows are terrible waiting 15 mins eventually had to go out and get it myself. •Horrible dark interior in “Lobby/Bar” area. • Website BEYOND misleading •as a single lady I felt VERY uncomfortable

    Sea front

    Stayed in April 2024

  • Reviewed: 29 April 2024

    9.0
    Great location and value for money.
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    The only thing that I wasn't happy with was that you can hear all your neighbours, I could hear people snoring through the walls.

    Staff made the place what it is, everyone was friendly, it's close to the beach and train station and a local supermarket. The bed was comfy.

    Stayed in April 2024

Showing 1 – 25

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