City Centre, Station Rise, York, YO1 6HT, United Kingdom
#19 of 104 hotels in York
Guests' ChoiceBased on 8714 hotel reviews
9.1Cleanliness
9.5
Comfort
9.5
Location
9.7
Facilities
9.3
Staff
9.5
Value for money
8.4
Free WiFi
8.8
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End of dialog contentReviewed: 8 May 2024
Margaret
United KingdomThe drinks were expensive but that's expected in a 5 star restaurant, however the service charge added was very excessive
The rooms were beautiful and the beds extremely comfortable. The leisure facilities were also good. The staff were all very helpful, pleasant and courteous. The food in the restaurant was also extremely tasty Enjoyed our stay
Stayed in May 2024
Reviewed: 8 May 2024
Andrew
United KingdomCouldn't open windows, difficult to draw curtains. Although air conditioning was good.
Location, friendly staff.
Stayed in May 2024
Reviewed: 8 May 2024
Lisa
AustraliaThe hotel was absolutely beautiful. So much character. The rooms were very spacious and the food was amazing
Stayed in April 2024
Reviewed: 7 May 2024
David
United KingdomNothing, all good
Great location, excellent rooms, attentive staff
Stayed in May 2024
Reviewed: 7 May 2024
Gary
AustraliaThere isn't anything I didn't like we couldn't fault our time here.
Our stay from start to finish was amazing. The staff were so friendly and helpful. When we went into our room it was fantastic bed and pillows were very comfortable. Large room with fantastic area to do do hair and make-up. Breakfast, wow!!!! Again great service and the selection of food was exceptional.
Stayed in May 2024
Reviewed: 7 May 2024
Sally
United Kingdomour room had a tabacco smell when we arrived but the staff had this resolved
Staff always wonderful, large room, great cocktails
Stayed in May 2024
Reviewed: 7 May 2024
Nick
United KingdomNothing
The central location and the service.
Stayed in May 2024
Reviewed: 7 May 2024
Catherine
United KingdomNothing, everyone is so lovely from Rob on the door and the rest of the team delightful.
The staff are so welcoming 3rd time here and it was fantastic. Looking forward to returning in August to celebrate a friend’s 80th birthday and again in December. Caitlin on reception was so helpful.
Stayed in May 2024
Reviewed: 7 May 2024
Jenny
United KingdomWe felt extremely welcome upon arrival. The staff were extremely amenable and friendly. A short walk from town to allow a little peace in the busy city.
Stayed in May 2024
Reviewed: 7 May 2024
Willis-mcstea
United Kingdomcocktail could be cheaper. but they are bloody lovely
beautiful room and bathroom. and the spa is a lovely bonus.
Stayed in April 2024
Reviewed: 6 May 2024
Scrase
United KingdomCleanliness, bed head Sticky, corners on bathroom floor, sticky tape from something stuck to wall by toilet not removed.
Excellent all round
Stayed in May 2024
Reviewed: 6 May 2024
Zoey
United KingdomThere is nothing didn’t like.
The hotel is in a great location to explore the city. Check in was quick. We used the spa facilities, very clean and not too over crowded. The room was lovely and the bed and pillows very comfortable. The evening meal and cocktails were great. Breakfast was tasty with lots of choice.
Stayed in May 2024
Reviewed: 6 May 2024
Paul
United KingdomIt was my wife's birthday and the staff were first class from start to finish!! Many thanks
Stayed in May 2024
Reviewed: 6 May 2024
Peter
United KingdomN/A
Everything about the property was excellent. Really couldn’t fault anything from the moment we checked in to the moment we checked out.
Stayed in May 2024
Reviewed: 6 May 2024
David
United KingdomWe had to request for our room to be made at 1515 hrs the following day. I feel this is a little late and we couldn’t relax after coming back from shopping.
Staff friendliness, location and spacious rooms.
Stayed in May 2024
Reviewed: 5 May 2024
Joanna
United KingdomCarpet little old and stained in room. Wallpaper peeling slightly
Location staff facilities
Stayed in May 2024
Reviewed: 5 May 2024
Colin
United KingdomRooms, food staff.
Stayed in May 2024
Reviewed: 5 May 2024
Chris
United KingdomBreakfast was poor for the price
Location and people
Stayed in April 2024
Reviewed: 5 May 2024
Kirsty
United KingdomThe property was in a great location, rooms were massive and so clean and comfortable. The staff were amazing and went above and beyond. Spa facilities were lovely
Stayed in May 2024
Reviewed: 5 May 2024
Claire
United KingdomNothing
Beautiful building Close to train station Easy to get to city center
Stayed in April 2024
Reviewed: 5 May 2024
Sarah
United KingdomI liked everything about it.
Luxurious! Very comfortable bed. Spacious room. Great shower and toiletries. Very clean. Helpful and friendly staff. Great shortbread! Great location.
Stayed in May 2024
Reviewed: 4 May 2024
Rita
United KingdomA unfortunate musty, damp smell around the reception area.
The building is beautiful and well situated. The room was a good size
Stayed in May 2024
Reviewed: 4 May 2024
Michelle
United KingdomNothing
Spotlessly clean, friendly staff, excellent facilities.
Stayed in May 2024
Reviewed: 3 May 2024
Geraldine
United KingdomRestaurant bit over priced and couldn’t get cold water to brush teeth strange tapes don’t go all the way round
How clean and well positioned it was easy to walk everywhere transport as well lovely spacious rooms
Stayed in May 2024
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