15/17 Charlotte Street Hotel, Westminster Borough, London, W1T 1RJ, United Kingdom
#63 of 1,016 hotels in London
Guests' ChoiceBased on 149 hotel reviews
9.0Cleanliness
9.5
Comfort
9.7
Location
9.6
Facilities
9.1
Staff
9.3
Value for money
7.7
Free WiFi
9.8
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 6 May 2024
Rebecca
United KingdomCustomer service was excellent. Really went above and beyond to make birthday weekend special. Great room; great location: and great staff.
Stayed in May 2024
Reviewed: 8 April 2024
Julia
United KingdomThe location was great. The room was gorgeous.
Stayed in April 2024
Reviewed: 30 March 2024
Nicholas
United KingdomService Position Ambience
Stayed in March 2024
Reviewed: 12 February 2024
Mark
United Kingdomrestaurant could have more interesting menu
staff were all amazing. attention to detail was superb.
Stayed in February 2024
Reviewed: 6 January 2024
Paolo
SwitzerlandNothing
Had a junior suite very cosy and comfortable. Location was very good. Felt to be in a family hotel. Very nice decorated
Stayed in January 2024
Reviewed: 4 January 2024
Aude
SwitzerlandThe breakfast could be better. The pancakes are very dry and the avocado toast is the most basic I ever had. Not at the level of a 5 star hotel at all
Beautiful design, very comfortable, lovely and highly professional staff. Great location
Stayed in January 2024
Reviewed: 17 December 2023
Grace
United KingdomOver priced drinks Over priced parking No tea/ coffee in rooms
Location Staff Comfort Shower
Stayed in December 2023
Reviewed: 1 October 2023
Simon
United KingdomNo coffee or tea in room
Lovely decor and location
Stayed in September 2023
Reviewed: 17 August 2023
Dean
United KingdomExceptionally clean, great interior, lovely vibe! Service was excellent.
Stayed in August 2023
Reviewed: 13 August 2023
Yael
IsraelVery nice hotel, excellent location, very nice and helpful staff.
Stayed in July 2023
Reviewed: 26 July 2023
Claire
South AfricaNothing to say here - was very happy
Excellent rooms & location
Stayed in July 2023
Reviewed: 19 July 2023
D'silva
AustraliaA warmer welcome as one team member can potentially ruin the experience of this magical boutique hotel
Great location. Not the warmest of welcomes after a long journey from one checkin staff member, but the rest of the team were fantastic and really went out of their way to assist us. The concierge team were tremendous as were the bar staff. The location is so central and surrounded by lots of choice for bars and restaurants.
Stayed in July 2023
Reviewed: 17 July 2023
Roger
SwitzerlandNo hand shower in shower cubicle only an overhead Niagara. Rx
Lovely decor and atmosphere
Stayed in July 2023
Reviewed: 10 July 2023
John
United KingdomAn excellent hotel, with first class staff who know exactly what's needed to make you feel very welcome.
Stayed in July 2023
Reviewed: 5 July 2023
Diane
United KingdomThe customer service for the cost could have been better The duplex room was one of the smaller ones with no bidet in the bathroom
Location
Stayed in July 2023
Reviewed: 11 June 2023
Julie
United Kingdombeds and bath/shower all amazing
Stayed in June 2023
Reviewed: 7 June 2023
Styletourist
United KingdomNothing, everything was great.
Our room was a good size and very comfortable. The interior design of the hotel/room was very impressive, like all the Firmdale hotels which are beautifully decorated - Kit Kemp style. Our bathroom was large enough and shower was great, towels thick and soft. The shampoo/conditioner/hand & body wash provided smell amazing. We asked for a quiet room at the back of the hotel and we didn't hear any noise from outside or in the hallway. The staff were really nice and very helpful. We had breakfast and there was plenty of choice (cooked, cereals, fresh fruit etc). We would definitely stay here again next time we are in London.
Stayed in June 2023
Reviewed: 5 June 2023
Tracey
United Kingdomvery expensive
attention to detail is excellent in all of the firmdale hotels
Stayed in June 2023
Reviewed: 17 May 2023
Jenni
AustraliaI didn’t like the fact there was not a plug for the hairdryer in the bathroom but then my friend told me in the uk you cannot have this anymore so it makes sense to me now.
The service was excellent at the front desk, the concierge, the restaurant especially the new girl I don’t know her name but she is from Albania, the door man was also fabulous. We loved the dressing gowns super luxurious. Also the coffee was outstanding.
Stayed in May 2023
Reviewed: 14 May 2023
Jackie
United StatesWonderful stay!
Stayed in May 2023
Reviewed: 14 May 2023
Igal
IsraelVery high bath tab which cause a risk of slipping and difficulty entering the bath.
Stayed in May 2023
Reviewed: 9 May 2023
Jackie
United StatesRoom was absolutely stunning! So comfortable and so very pretty. Beautiful designed
Stayed in May 2023
Reviewed: 9 April 2023
Sarah
Japanwould have liked a kettle in the room
made to feel very welcome
Stayed in April 2023
Reviewed: 27 March 2023
Tracey
United Kingdomlocation superb, staff were excellent and beautiful rooms
Stayed in March 2023
Torquay, UK
Perugia, Italy
San Antonio, USA
Yuzawa, Japan
Leuven, Belgium
Lauterbach, Germany
Pakse, Laos
Weisenheim am Sand, Germany
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content