Eastgate Street, Eastgate, Chester, CH1 1LT, United Kingdom
#8 of 33 hotels in Chester
Guests' ChoiceBased on 5294 hotel reviews
8.8Cleanliness
9.2
Comfort
9.3
Location
9.7
Facilities
8.8
Staff
9.4
Value for money
8.1
Free WiFi
8.9
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End of dialog contentReviewed: 2 June 2024
Marcus
United KingdomNothing to mention
Sufficiently modernised but kept original character
Stayed in June 2024
Reviewed: 1 June 2024
Denise
United KingdomAs above
Friendliness of staff. Hotel location
Stayed in June 2024
Reviewed: 1 June 2024
John
United KingdomWasn’t clear that only continental breakfast was included in cost and there was a £12.50 charge for a cooked breakfast. Thermal suite closed early and this was a disappointment
Very central location - room very comfortable although we were surprised to see some scuffs on the walls
Stayed in May 2024
Reviewed: 1 June 2024
Julie
United KingdomA bit expensive for food and drinks Needs updating
Breakfast fantastic
Stayed in April 2024
Reviewed: 31 May 2024
Neil
United Kingdomavailabilty of spa
Staff were brilliant
Stayed in May 2024
Reviewed: 31 May 2024
Pauline
United KingdomHotel met all standards
Stayed in April 2024
Reviewed: 30 May 2024
Jaki
United KingdomThere was nothing not to like in this hotel.
The hotel staff were polite and friendly, the room was excellent and very clean and the location was spot on, housing keeping was excellent.
Stayed in May 2024
Reviewed: 29 May 2024
Caroline
United KingdomMade to feel special. Staff exceptional. Breakfast was wonderful. The room was clean and opulent. We smiled through our whole stay. My parents had their wedding reception here in 1963, so it was very emotional as they are no longer with us. Thank you.
Stayed in May 2024
Reviewed: 28 May 2024
Denise
United KingdomBeautiful hotel, central to all amenities.
Stayed in May 2024
Reviewed: 28 May 2024
Lorraine
United KingdomWe thought the food was good but overpriced.
The hotel is so well placed, right in the centre of Chester
Stayed in May 2024
Reviewed: 27 May 2024
Lynne
United KingdomService was excellent and breakfast was very filling. Staff super efficient and friendly
Stayed in May 2024
Reviewed: 27 May 2024
Victoria
United KingdomI can’t fault anything about the hotel.
You are in the city centre and the staff are friendly and helpful. You have a taste of luxury whilst you are staying there. We also had our rooms upgraded which was a lovely surprise.
Stayed in May 2024
Reviewed: 27 May 2024
John
United KingdomThe space
Stayed in April 2024
Reviewed: 26 May 2024
Bernadette
United KingdomThere is nothing to dislike about this hotel it is simply stunning xx
We are always treated with the utmost respect and rewarded for our loyalty
Stayed in May 2024
Reviewed: 26 May 2024
Bruce
United KingdomRoom 344 was large and very comfortable however the continuous hum/rumble of I assume airconditioning unit intruded on the quiet. I turned off the room air conditioning but it made no difference.
Perfectly placed in the centre of Chester, the staff were friendly and informed with everything running like clockwork. A very pleasant place to stay. Car parking @ £10 for 24hrs was good and a walk straight into the hotel from level 2 kept us out of the weather.
Stayed in May 2024
Reviewed: 26 May 2024
Garry
United KingdomCan't think of anything
The whole experience was lovely, from arrival to departure. Top quality silver service from all the staff.
Stayed in May 2024
Reviewed: 26 May 2024
Laura
United StatesIncluded breakfast could have more hot options.
Beautiful hotel in the most ideal location. Staff, especially the doormen are friendly and professional.
Stayed in May 2024
Reviewed: 25 May 2024
Dylan
United KingdomScuffs on the wall in our room and the kettle wouldn’t go off automatically when boiled so that’s a bit of an issue and no white sugar in the pot just brown but that’s nothing big, we stayed in the Cavandish suite
It was amazing and the staff were fantastic
Stayed in May 2024
Reviewed: 24 May 2024
Brian
United KingdomEverything
Stayed in May 2024
Reviewed: 24 May 2024
Martin
United KingdomHaving to leave
Breakfast was excellent and quality of ingredients excellent. Staff excellent and experience seamless
Stayed in April 2024
Reviewed: 24 May 2024
Simon
United KingdomThe kitchen closes early (8:30pm) and the late night menu is limited, although the food is good.
Great location. Beautiful hotel full of charm and character. Staff were great.
Stayed in May 2024
Reviewed: 24 May 2024
Mandy
United KingdomI forgot to book a Spa appointment!
Beautiful hotel, ideally situated in the city centre. I loved the classic feel of both the hotel and my room. I plan on returning.
Stayed in May 2024
Reviewed: 23 May 2024
Patricia
United KingdomNothing.
Breakfast great we were upgraded staff excellent Jane on reception was very good and she had only been there a week.
Stayed in May 2024
Reviewed: 22 May 2024
Christopher
United Kingdompoached fruit a bit underwhelming
Stayed in May 2024
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