The mattress was extremely firm, these could be softened a little bit more. It would be great if the car park was explicitly named the Hampton car park, we got confused as we were only given a postcode, and there were several car parks on the postcode, we didn't spot that there was a multistory dedicated entirely to the hotel.

Staff were friendly and instructions were clear, they gave us essential information well in advance and warned us of the Birmingham Marathon and road closures, they were up to date on timings and very helpful.

Stayed in May 2024

Not all lights in room worked. Food menu was very basic & even less was actually available when I went to place an order.

Great breakfast, friendly & helpful staff, good-sized room, central location.

Stayed in May 2024

It took 3 attempts to get our cards to work in the lift, the bathroom had hair in the shower, the bathroom wasn’t to clean, when we came home from our night out we had to climb through people sitting on the stairs to the entrance it was totally blocked, and then a rocking table at breakfast.

Not a great stay this time

Stayed in May 2024

Missed having a bath

Friendly staff and the location.

Stayed in May 2024

Was just 10 min walk to Symphony Hall and the canals.

Stayed in May 2024

Breakfast. Let someone finally consider that the guests are not all from England and can't all eat bean soup and scrambled eggs. There are other versions too.

The location, transport was within walking distance.

Stayed in May 2024

Although it wasn't the hotels fault, some guests setting the fire alarm off multiple times after 12.

Location, facilities, parking on site, well equipped perfectly adequate room, freshly made waffles were a great touch at breakfast, excellent value for money. Everything you would need.

Stayed in May 2024

An alarm went off 3 times during the night and kept us awake

The facility and everyone was friendly

Stayed in May 2024

I was informed that if we arrived early we could leave bags at reception. When we got to reception we were unable to leave bags. I was not informed prior to arrival that the road to and from the hotel would be shut at 0800 for the marathon. I had to leave early (without breakfast) to make sure that I didn’t get stuck at the hotel until after 1230. Coffee cup in room had lipstick on it - not cleaned properly.

Location

Stayed in May 2024

N/A

Close to evening venue. Breakfast choice was excellent.

Stayed in May 2024

Very Squeaky floor under floor tiles in front of wc. Room 1008.

Very good value for money.

Stayed in April 2024

Well located for the night life of Broad Street; perfect place to stay if this is your aim. Otherwise, 10 mins walk into Birmingham City Centre.

Stayed in April 2024

Pillows too hard

Location

Stayed in May 2024

Nothing really

Location perfect for our visit staff very good and friendly breakfast was very good

Stayed in May 2024

Duvet was too.lightweight Asked for an extra duvet for my second night. We returned after 1130 pm - it had not been provided so I.used the spare bath towel as a coverlet and was ok

Generous breakfast Body lotion supplied in bathroom dispenser 24 hour bar and restaurant

Stayed in May 2024

Can’t fault it. Ticked all the boxes, somewhere to sleep, room clean, close to our venue and a good breakfast with plenty of choice

Good access to the Arena Staff very pleasant Breakfast good quality and plenty of choices Nice clean room. Also quiet (15th floor)

Stayed in May 2024

Everything was fine, nothing i didn't like.

Location for the Utility Arena was excellent

Stayed in May 2024

There are a lot of clubs up and down from the hotel which can't be avoided. There were people who decided to smoke straight outside the entrance, (they were smoking drugs as well) which unfortunately wafted into the hotel. And we could smell it in the lift as well. Maybe the hotel can check and move people on a bit more. But otherwise our stay was fine.

Very accommodating for us. Allowed us to pick what floor we wanted, and we were able to go for the highest as my gf likes the views. They were fine with us paying for a second day of parking after checking out as we were going to go into Town and it's easier to leave the car at the hotel than try to move it. Good location and was a short walk for us to the Utilita Arena where we had plans to go for the Friday when we stayed.

Stayed in April 2024

Excellent location with very short walk to the Utilita Arena & city centre.

Stayed in April 2024

Nothing, it was very good value for money

The staff were really friendly and helpful, made me relaxed straightaway. The room was clean and well equipped, and quiet.

Stayed in April 2024

Had a dodgy light in the room which we reported as we were leaving & the staff member thanked us for letting her know & said they’d sort it.

Had everything we needed in the room. Staff were very polite & helpful.

Stayed in April 2024

shouty staff at breakfast on the Saturday morning and things were quite chaotic. Disabled access from hotel into Broad Street didn't work and I would of been stuck if my partner hadn't used the regular door to gp out side and activate the disabled access door as it wasn't working from the inside

Good staff on front desk.

Stayed in April 2024

Bit stingy on the teas and coffee only 2 tea bags and coffee left in room, did get some more from reception but again the next day only 2 of each left in room. Really bad crack in sink and bathroom door did not close properly.

Stayed in April 2024

The lifts are a joke

Lovely, clean, i stay here alot

Stayed in April 2024