27-29 Henrietta Street, Bath, BA2 6LR, United Kingdom
#25 of 42 hotels in Bath
Guests' ChoiceBased on 4108 hotel reviews
8.4Cleanliness
8.6
Comfort
8.7
Location
9.6
Facilities
8.3
Staff
9.0
Value for money
8.2
Free WiFi
8.5
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 9 May 2024
Deeva
United KingdomNothing to dislike
my room and the staff were all wonderful. Great location, I felt safe as a solo female traveler.
Stayed in May 2024
Reviewed: 7 May 2024
Tatiana
United KingdomThe room was lovely. Great location, only a few minutes to the city centre.
Stayed in May 2024
Reviewed: 7 May 2024
Kat
United KingdomLocation perfect Staff helpful Beds comfy !
Stayed in May 2024
Reviewed: 6 May 2024
David
United KingdomVery grand room. Extremely comfortable.
Stayed in May 2024
Reviewed: 6 May 2024
Katalin
United KingdomThe room was clean and comfy, could have been slightly bigger but again, you get what you pay for so I cannot fault them for the room size. I chose to book that. I was happy with my choice.
Value for money - you get what you pay for, a great option for a budget overnight stay in a brilliant location, close to central Bath sights and everything is in easy reach by walk.
Stayed in May 2024
Reviewed: 6 May 2024
Anabel
United KingdomThe kettle didn’t work in our room which was annoying to say the least. We managed to get our son to boil a kettle of water for us on the first evening but I didn’t want to disturb them early in the morning. No cups of tea for me in the morning 😥 boo hoo I just hope they replace it for the next
Lovely room and comfy bed
Stayed in May 2024
Reviewed: 6 May 2024
Carole
Hong KongAll nice, a little pricey for the size of room
Very lovely place, nice clean room
Stayed in May 2024
Reviewed: 6 May 2024
Nikki
South AfricaBed was very small
Ideal location and very clean.
Stayed in May 2024
Reviewed: 5 May 2024
Ann
United KingdomThe standard of cleaning was not the best. Smell of damp in the room. The soap dispensers in the bathroom were caked in old soap, particularly underneath, they had not been cleaned for quite a while. The room was dusty. No chair to sit on in the room. Basic hanging space... a few hangers on a coat hanger, for clothes. Bed was lop sided. Room and bathroom cold, heating did not come on the entire time. Acceptable: just, for the cost, but room for huge improvement and attention to detail. Bathroom needed upgrade. Noisy during the night, some guests were inconsiderate and? early morning staff let doors bang behind them, but not sure who it was. Overall, disappointed sadly.
Location great. Friendly staff.
Stayed in May 2024
Reviewed: 5 May 2024
Helen
United KingdomThe en suite although functional was extremely small. The main light switch wouldn't allow you to turn on just the en suite light at night, all the lights came on.
Lovely central spot with great friendly helpful staff
Stayed in May 2024
Reviewed: 5 May 2024
Joanna
United KingdomGorgeous classic Bath street to step out into and feel like a local. Lovely historical building and great cosy double room.
Stayed in May 2024
Reviewed: 4 May 2024
Kourosh
United KingdomCould do with having a safe in the room for valuables but other than that can’t fault it.
Value for money. Great location in a quieter part of Bath. And most importantly staff is very friendly.
Stayed in May 2024
Reviewed: 4 May 2024
Nds
United KingdomIt was clean and everything looked nice, but a deep clean around the edges, skirtings etc could be done - but that’s just being picky!
The room, cute little room, cosy! Breakfast was nice, staff were pleasant.
Stayed in May 2024
Reviewed: 3 May 2024
James
United KingdomTatty decor in room
Central location
Stayed in April 2024
Reviewed: 2 May 2024
Jodi
United StatesThe “Tidy” room was very small and cramped. We were moved to a standard room because of an electrical problem. It was much larger & more comfortable.
Very nice English breakfast with several good options. Easy walk to the center of Bath, in a quiet, peaceful area. All staff were extremely helpful, accommodating and pleasant
Stayed in May 2024
Reviewed: 2 May 2024
Fiona
IrelandHaving to walk through the restaurant to get to my room at bust periods felt a little awkward.
The property was in an ideal location and the room was really nice. There were some renovation works going on in the room next to mine which started quite early on my 1st morning but that's the only fault.
Stayed in May 2024
Reviewed: 30 April 2024
Ezugu
United KingdomThey need to improve on their menus. They should provide a variety of menus They need to practice inclusion and diversity in their menus both breakfast and dinner. A buffet breakfast would improve their ratings
The rooms are cosy, neat and homely Nora, Sebastian and Rajid are exceptionally pleasant.
Stayed in April 2024
Reviewed: 30 April 2024
Emilio
United Arab EmiratesThere's no clear sign outside the property, so it was a little difficult to recognize that you've reached. The property was so strict about check-in time. However; I was allowed to leave my luggage at the reception until the check-in time.
Room was immaculate. Walking distance to top attractions in Bath. Receptionist was kind enough to keep my luggage safe until the check-in time.
Stayed in April 2024
Reviewed: 30 April 2024
Nicholas
SingaporeFloors in bedroom and toilet were slanted. Shower door couldn’t close properly so the toilet floor was covered in water. Showerhead was leaking and spraying water onto the ceiling
Bed was very comfortable. Temperature control was good. They had a lift
Stayed in April 2024
Reviewed: 29 April 2024
Mike
United KingdomFirst room was not suitable and we were quickly changed to another room.
Staff were very helpful.
Stayed in April 2024
Reviewed: 29 April 2024
Chelsea
United KingdomI had to ask reception to put the heating on every time we got in /woke up, it was a pretty chilly weekend and as we couldn’t control/turn it on in our room so this was annoying. We was there for 3 nights.
Very modern, and spacious room. Staff were lovely. Location was ideal very close to most ‘must do things’ in bath.
Stayed in April 2024
Reviewed: 28 April 2024
Suzanne
United KingdomThere was what sounded like a fan constantly on, but I didn’t speak to them about it so just put ear plugs in. Not a lot of places to hang towels.
Great location, beautiful property. Breakfast was good, had to book a time slot. We were in the main building in the annex. Room was nice, good shower and comfy bed, with tea/coffee, bottles of water, plus iron and ironing board.
Stayed in April 2024
Reviewed: 28 April 2024
Samuel
United KingdomUnable to charge phones over night as electrical sockets seemed to be linked to one of the light switches. Not explained at check in and made train journey the next morning (tickets were on our phones) more stressful than anticipated.
Cozy room was ample for 1 night. Excellent bathroom
Stayed in April 2024
Reviewed: 28 April 2024
David
United KingdomWell located with comfy small rooms
Stayed in April 2024
Venice, Italy
Akyarlar, Turkey
Pune, India
Tîrgu Lăpuş, Romania
Villa Tunari, Bolivia
Palma de Mallorca, Spain
Giby, Poland
Areia Branca, Portugal
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content