Quality of the hot food at breakfast was quite poor.

Stayed in May 2024

Condition of the carpet.

Room: had stains on the carpet. Bed: Comfortable. Breakfast: Good selection.

Stayed in May 2024

The lamp was broke in the room and the carpets look like they need a good wash

The breakfast was fresh

Stayed in May 2024

The sofa bed was so uncomfortable & the rooms wasn’t very clean.

The breakfast, the beds were comfortable & the swimming was good.

Stayed in May 2024

Unfortunately, it did not meet my expectations. There was no elevator - we encountered inconvenience as we had to carry our bags and baby pram to the second floor where our room was located. no 'Do Not Disturb' sign left in the room, and the staff attempted to enter our room without knocking or ringing the bell. Additionally, despite selecting and paying for a queen-size bed, we were given a room with a double bed. when I called the reception regarding the bed issue, they informed me that this was the only option available. Furthermore, during check-in, there was difficulty locating our booking initially, resulting in a 20-25 minute wait for rebooking.

Stayed in May 2024

The lack of clear maintenance It’s a 4 star hotel so expected it would be looking more fresh, not modern per day but not run down, carpets not nice, pillows uncomfortable. Skirting boards dirty. Showers run down. Dusty items in rooms and could go on

Reception was nice and big and spaces around were bright

Stayed in May 2024

The breakfast quality The rooms and overall hotel was let down by a great lack of maintenance.

The location - easy access off the motorway and not to far from the centre

Stayed in May 2024

The room was very cold. I put the heater on but the room did not get warm. The switch on the heater was loose and I did not feel comfortable leaving the heater on all night because of this. I was so cold I did not sleep well. Also, the shower head was so high up I was unable to move it. The water went everywhere except on me. It took a few minutes for the water to get hot. I was in a hurry to leave due to an appointment and did not have time to report the above issues. Room 219. I think this hotel looks a bit tired and in need of a refresh. On other matters. When I arrived I was asked to pay for breakfast. I booked through booking.com and the booking included breakfast. The receptionist said she was unable to see this on her system. I had to log onto booking.com and screen shot the available rooms at the same price including breakfast. Had they all been booked up I would not have had any proof as booking.com did not include this either in their receipt. I paid £12 for breakfast but the receptionist said she would refund this. I haven't received it yet but I expect it will take a few days. Also on booking.com, there is no mention of parking at £7.

The room was spacious, clean and had a comfortable bed, desk and sofa. The bathroom was also clean and had a bath. All the staff were extremely helpful and polite.

Stayed in April 2024

Hotels is very dated

Hotels is in a good location

Stayed in April 2024

The rat outside the hotel. The food that was being served in the hotel dining room that evening, as it was very limited and when I asked about if there was a bar menu I was told there wasn't one for me only to see later other customers ordering off a bar menu.

The room

Stayed in April 2024

Unfortunately room wasn't cleaned for second nights stay. No problem as we washed the cups, and managed to get milk and teabags from reception. Would've liked a little biscuit with tea

Very comfortable room

Stayed in April 2024

The staff were lovely but there were not many of them doing many jobs. For a group of us there was one bar person at the Langton and no one seemed to be at the main bar. Also on check in money was taken for breakfast and again at check out?

It was all very comfortable.

Stayed in April 2024

The rooms very outdated.not very clean, stains all over shower curtains, hairs in the bed, pillows were dead, bed uncomfortable. Drinking glasses dirty, dusty all over the TV and cabinet, windows dirt all over inside. Curtains very dirty, stains on the carpet

Location and great to see now EV charging points being built

Stayed in April 2024

Barstaff on Sunday evening very rude

Nice place overall

Stayed in April 2024

Parking fees - £7 a night/24 hours Bedrooms need updating. Rooms are dark and need more lighting. Room service needs to be daily.

Good location. Good facilities. Good choice at breakfast.

Stayed in April 2024

Our room had not been cleaned to a standard I felt acceptable - a used plaster on the floor and dirt in bathroom. The whole hotel could do with some modernising, was very dated and looked tired. Evening meal wasn't to a standard I'd have hoped

The pool and spa facilities were great. Staff were all lovely and helpful. Breakfast was good.

Stayed in April 2024

The rooms are in poor condition need up grade and the room was full of dust especially the drawers put clothes in pulled out covered in dust , hair dryer was covered in cobwebs dust .

Leisure facilities

Stayed in March 2024

Starbucks in the hotel was quite poor - cold unmixed hot chocolate. Mildly warm latte. Expensive food. Hotel is a bit tired. Very clean but it feels a bit stuck in the 90's

Space for work or relax in the hotel was excellent, as well as the staff in their customer care

Stayed in March 2024

The number of prison staff dominating the hotel. They seem to be using the hotel as a training centre

Location, layout, friendly staff

Stayed in March 2024

My room smelled of poo and carpet was old. I was uncomfortable

Spacious

Stayed in March 2024

The hotel just looks really tired

Stayed in March 2024

Expected a double bed, not 2 singles pushed together

Stayed in March 2024

After paying £300 was shocked to find out we had to pay for parking. Room was set up for 2 people rather than 3 that we booked for.

The food was great but the hotel was tired looking. Booked for 3 but when we got to the room , the towels and glasses were for 2 people.

Stayed in March 2024

Hotel needs a little refurbishment as some of the rooms, hallway could do with a spruce up - one of the doors in the hallway glass was smashed, bathroom bit tired and dated. The food in the hotel restaurant far exceeded our expectations bar the veggie bowl which was a bit lacklustre. We had originally planned to eat out but we’re glad we stopped in. All the staff in the hotel were super friendly and very helpful.

Stayed in March 2024