Only one minor negative which was coffee at breakfast could have been larger as cups were too small but that's just my personal taste, everything else about the hotel was fab and I would definitely return.

Room was fab and bigger than I expected and breakfast was really good with plenty of choice. Ferry service was great and very reliable.

Stayed in May 2024

N/a

Staff, excellent service.

Stayed in May 2024

Area doesn't have that many dining options

Family of five - room spacious enough so we didn't feel that we were tripping over each other. Hotel very well connected with bus stop outside the door. Very easy to navigate. Breakfast set us up for the day.

Stayed in May 2024

Luckily the weather was good because the air conditioning was only blowing hot air.

The location is impeccable, and the ferry to cross Thames is extremely handy.

Stayed in March 2024

Toilet didn't flush correctly in room. Biscuit in spare bed mattress from previous guests. Replacement water bottles not provided after first day and didn't know if I could drink the tap water using the glasses provided.

Family trip to London. Liked coming back at night on the Uber boat to relax after busy days in the city.

Stayed in May 2024

Location to the tube station but the boat and buses are a god send

Great hotel, a busy hotel but it doesn’t feel overwhelming busy. the facilities were excellent and very try well staffed - everyone was very try friendly and helpful and wore a smile!! The bar has a great atmosphere to it. Breakfast was great and was lovely to be able to have an extra coffee on the river side terrace in the sunshine. The boat was a great added extra to the accommodation. Cheeky little upgrade was nice and the room was decorated too.

Stayed in May 2024

The room air had a mind of its own

Nice either Old Columbia wharf building and great setting on the water with the ferry across to Canary Wharf

Stayed in May 2024

A fridge would have been useful in the room.

Free ferry service was fabulous. Comfortable room and nice view across the Thames.

Stayed in May 2024

Nothing really.. No time to use all the facilities.

Very comfy room. Friendly staff. Great cocktails from the bar. Made the stay more special, having to use to complimentary ferry across to Canary Wharf. Great location for a show at O2. Lovely walk through a nature reserve behind the hotel to Canada Water. .

Stayed in April 2024

Toilets weren’t clean, room allocated hadn’t been cleaned.

Modern

Stayed in March 2024

Comfy bed Room size View

Stayed in May 2024

Every floorboard in our room breaks every time we moved around the room! Must have driven the people in the room below crazy as well!

Staff were very helpful.

Stayed in April 2024

One more coffee machine or something like that.

It was splendid.

Stayed in April 2024

Breakfast was not included

Location cleanliness and room

Stayed in April 2024

The pictures on booking.com don’t correspondent with how a double room exactly is. Probably a room out of the columbia part has been photograhed. Nevertheless the room is okay, just a little bit less fancy.

Location is perfect. Staff are really friendly and want to make the difference for.there guests.

Stayed in April 2024

The ferry to and from Canary Wharf was not operational for some reason and that caused some inconvenience.

Stayed in April 2024

Next to river near to O2

Stayed in April 2024

Great location on the river and having a balcony was a nice bonus. The breakfast was good and the ferry service across the river was easy to use and regular - even later in the evening.

Stayed in March 2024

Shower over bath :( and very small en-suite, also our air conditioning unit wouldn’t switch off at night

Polite helpful and friendly staff, good location, beautifully clean everywhere and handled quantities of people without feeling crowded, fabulous choice for breakfast

Stayed in April 2024

The need for a portable heater, and the bathroom refurbishments looked a little dodgy

Really lovely and modern

Stayed in April 2024

Unfortunately, bar staff are a little unfriendly & avoided eye contact more than actually serving. They always looked busy behind the bar, but it's nice to be acknowledged when you are standing waiting to be served. My teens left to get me as they were ignored for over 5 mins with no one else waiting to get served.

Location for London Marathon weekend was perfect. Runners are very well catered for. Transport to the start & from the finish line is very easy.

Stayed in April 2024

no usb ports

beautiful view of the river great breakfast

Stayed in April 2024

On booking we didn’t realise the hotel was situated the other side of the river bit of a faff finding the ferry to cross on arrival. The walk from Canary Wharf tube didn’t bother us but for the less able it might. ( 2 minutes to cross a tad pricey, but then free to staying guests at the hotel ) Marathon morning no ferry/boat crossing early enough. Alternative walk to tube at Canada Water 20 minutes walk from hotel ( if we had known this on arrival we could have gotten off here and not Canary Wharf) We used this station for logistics throughout our trip. Hotel its self was ok nothing special. We had a view of the carpark, local residents garages and overflowing bins situated below our balcony. To which were emptied one morning, but the overspill of rubbish was left in the balcony area below. ( perhaps a unused hotel room) ( not pleasant on the eye) The room itself was ok, although tepid water to shower, the most comfortable of beds and pillows to only dream on. The carpet was in desperate need of a clean.

The views of the river

Stayed in April 2024

Room size ,we also paid for upgrade no idea y 🙃

Breakfast

Stayed in April 2024