South Terminal, Gatwick Airport, Horley, RH6 0LL, United Kingdom
#3 of 15 hotels in Horley
Guests' ChoiceBased on 6139 hotel reviews
8.2Cleanliness
8.9
Comfort
8.9
Location
9.3
Facilities
8.5
Staff
8.7
Value for money
7.6
Free WiFi
9.2
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End of dialog contentReviewed: 12 June 2024
Simon
United KingdomIt’s expensive for a functional overnight stay as is the bar & food. But it’s so close to terminal & car park that’s I guess what you pay for.
Close to terminal clean & very comfy.
Stayed in June 2024
Reviewed: 11 June 2024
Ian
United KingdomHandy to get to
Stayed in June 2024
Reviewed: 11 June 2024
Cid
United KingdomVery inviting rooms - decor lacked imagination
Stayed in June 2024
Reviewed: 11 June 2024
Duane
Trinidad and TobagoYou See Restaurants as u walk in and very clean areas you are in. Room was very quiet
Virtually in the airport
Stayed in June 2024
Reviewed: 11 June 2024
Narda
United KingdomGot lost navigating our way to the hotel so better signage
The room was quite spacious and comfortable
Stayed in June 2024
Reviewed: 11 June 2024
Richard
United KingdomMy digital key didn’t work in the elevator and I had to get a physical key from the desk. They overcharged me for my stay and I am now following up with the hotel as to why.
You can’t really get much closer to the airport. Most airport hotels are a little bit strange, and this building has an odd layout, but the beds are very comfy and the bathrooms are fine.
Stayed in June 2024
Reviewed: 11 June 2024
David
United KingdomThe view from the room but thay didn't really matter
Room was a good size, and the bed was vert comfortable, and everything was working fine in the room.
Stayed in June 2024
Reviewed: 11 June 2024
Nina
United KingdomNothing really.
Excellent location and perfect for flying early from LGW
Stayed in June 2024
Reviewed: 11 June 2024
Robert
United KingdomClean efficient and v v convenient for next day flight
Stayed in June 2024
Reviewed: 11 June 2024
Christine
United KingdomSmelled damp
Location to airport
Stayed in June 2024
Reviewed: 10 June 2024
Marie
Trinidad and TobagoCould not get a response from this hotel prior to my booking to get any information on early check in or baggage drop.
Nice spacious room. Good amenities and a nice bathroom. Try to get a room close to the elevator because the hotel in a labyrinth. Enjoyed the breakfast though felt like the servers were not the most friendly. Wonderful location just opposite Gatwick.
Stayed in May 2024
Reviewed: 10 June 2024
Jeffrey
SpainIt's not broken no need to find anything.
No problems at all cleanliness very good allround
Stayed in June 2024
Reviewed: 10 June 2024
Linda
United KingdomN/A
Audit Conducted in a virtual environment as company employees work from home
Stayed in May 2024
Reviewed: 10 June 2024
Anonymous
United KingdomFor one night, I don't have any dislikes
The closest to the terminals and the good atmosphere.
Stayed in May 2024
Reviewed: 10 June 2024
Christopher
United StatesProximity to the airport. The verity of food options. Family accommodations
Stayed in June 2024
Reviewed: 10 June 2024
Jim
United KingdomFood was average
Location
Stayed in June 2024
Reviewed: 9 June 2024
Michael
FranceLovely room, but a long way from reception:)
Perfect for our early morning fight at South terminal, just a few minutes walk. Check in excellent, were given a room upgrade and a voucher for a free drink as it was my wife's birthday.
Stayed in May 2024
Reviewed: 9 June 2024
Amanda
United KingdomOn the corridor we were on rubbish was left outside some rooms for the full extent of our stay. Carpets in the corridor heavily stained as was the carpet in our room.Breakfast was chaos with only about 10 visitors to deal with, the staff were rude and would benefit from retraining. Having stayed twice in the last 12 mths this stay has put us off staying before our holiday this month.
Location is very good,
Stayed in May 2024
Reviewed: 9 June 2024
Anthony
United KingdomBar pricing in Amy's I consider to be excessive.
Room was clean, airy, quiet and comfortable. Food in the Garden restaurant was very good.
Stayed in June 2024
Reviewed: 8 June 2024
Joanne
United KingdomNothing
Beds, twin beds were super sized and comfy. Perfect after a long day travelling . Lovely bathroom and products plus fluffy towels
Stayed in May 2024
Reviewed: 8 June 2024
Justine
United StatesSlow draining sink, and no shower gel in massive bottle stuck to the wall. Frustrating and easily avoided.
Spacious room and very comfortable bed. Great breakfast options and helpful staff.
Stayed in June 2024
Reviewed: 8 June 2024
Critchlow
CanadaThe sound proofing was poor, with a lot of noise transfer from adjacent rooms. The shower head was too close to the wall so it was hard to stand under it.
The location in Gatwick airport was very convenient, as was having rooms across the hall from my travelling companion.
Stayed in June 2024
Reviewed: 8 June 2024
Sophia
United KingdomThe signposting to the hotel was unclear, particularly from Gatwick station. It was easier to find other hotels in the terminal. Again, it was a similar situation when walking through the carpark to get to the hotel. However, it was a pleasant surprise when you found it.
The location was perfect; it made my holiday experience a lot more enjoyable. The hotel and rooms were clean, and the staff were nice and friendly. I will use the hotel again when flying from Gatwick.
Stayed in June 2024
Reviewed: 7 June 2024
Geoffrey
United Kingdomwell appointed room, very clean and comfortable, decent restaurant, close to terminal
Stayed in May 2024
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