5 Commercial Street, Tower Hamlets, London, E1 6BF, United Kingdom
#465 of 1,015 hotels in London
Guests' ChoiceBased on 3469 hotel reviews
7.9Cleanliness
8.1
Comfort
8.1
Location
8.9
Facilities
7.9
Staff
8.8
Value for money
7.7
Free Wifi
8.2
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: June 9, 2024
Beata
CanadaThe restaurant! Very understaffed! Super slow! We stayed here from May 02-05 2024, on two separate occasions, we were not even able to order dinner nor drinks. We HAD to leave the hotel to eat, which was extremely inconvenient!! The last time we tried to order was about 730-8pm, I was told it would be at least 30 mins (fine) so as I was just about to pay, the chef torn into the bar area where I was placing/paying for my order and snapped at the waiter stating that he "does not have any time time to cook and will not make any more orders"! Again, it was 730-8pm....which is not an unusual time to eat - especially when on vacation.
Great location, good accommodations and fairly decent service. The hotel is pretty and reception will try to accommodate as much as they can, For example, we requested a fan. However, it was very dirty, full of dust, so I had to clean it before turning it on....but at least they had one!!
Stayed in May 2024
Reviewed: June 4, 2024
Tonny
NetherlandsLocation / the hotel is near atube station and near restaurants
Stayed in June 2024
Reviewed: June 4, 2024
Leslie
AustraliaIt is a basic hotel and the price we paid for one night was a lot.
The front desk staff, especially Christian and Ohla were very helpful when we checked in and after a very long flight from Australia that morning we were allowed early check in. Thank you for their kindness and efficiency.
Stayed in May 2024
Reviewed: June 3, 2024
James
United KingdomNothing especially.
Stayed in May 2024
Reviewed: June 1, 2024
Lindsay
United KingdomBreakfast variety poor and too busy not enough staff
The location right near the tube station.
Stayed in June 2024
Reviewed: June 1, 2024
Veronica
AustraliaSmall rooms - and not well ventilated
Great location for the price
Stayed in May 2024
Reviewed: May 31, 2024
Tracy
United Kingdom.
The receptionists
Stayed in May 2024
Reviewed: May 31, 2024
Hein
NetherlandsNone
None
Stayed in May 2024
Reviewed: May 31, 2024
Frankie
United KingdomThe rooms were bright and modern and clean, the location was pretty central and easy links to transport.
Stayed in May 2024
Reviewed: May 24, 2024
Judith
United KingdomI was sharing a room with my partner but there was only one chair and bench against a wall. Why do rooms for two never have two comfortable chairs? Limited supply of milk and tea bags for a night in but staff happy to supply extra.
Comfortable room and bed. Good standard of hygiene in the room and bathroom. Air conditioning effective. Restaurant breakfast was good and evening options acceptable. Staff helpful and pleasant. Good location next to tube station and Tesco's for snacks.
Stayed in May 2024
Reviewed: May 24, 2024
Sofia
ChilePillows could be better.
Great breakfast, good location, nice and very quiet rooms. Employees on the reception were great too (especially Cristian).
Stayed in May 2024
Reviewed: May 19, 2024
Silviu_h
RomaniaMy room was supposed to be a double bed one, but my double bed was actually 2 singles together and felt it on ny back. But managed to adapt. I don't remember having noticed thie detail when made the booking.
Clean room, very friendly staff and easy checkout as well. The area is perfect if you'll have business in town as you can easily get via tube anywhere in town. Oh, my view from my window was excellent!
Stayed in May 2024
Reviewed: May 19, 2024
Kumar
IndiaLimited vegetarian options
Clean and compact rooms. Good location, close to Aldgate East metro. Good breakfast spread
Stayed in May 2024
Reviewed: May 18, 2024
Natalie
AustraliaLocation, staff, atmosphere, breakfast
Stayed in May 2024
Reviewed: May 15, 2024
Julie
New ZealandThe room was smaller than we had anticipated with very little space for our luggage.
The staff were very helpful and friendly.
Stayed in May 2024
Reviewed: May 14, 2024
Marta
LatviaLack of a toilet brush, an uncomfortable pillow and long queues for breakfast.
It has windows for the price in the hotels, where windows are a luxury 😅
Stayed in May 2024
Reviewed: May 13, 2024
Nina
CroatiaQueue for breakfast was quite long, and at one point, the dining room couldn't accommodate all the people who came for breakfast, so we ended up eating in the lobby, where it was a bit chilly.
The staff was very friendly, helpful and efficient.
Stayed in April 2024
Reviewed: May 13, 2024
Elena
MoldovaThere was no fridge inside the room.
Great location, metro station was around the corner. Breakfast was nice, wide selection of food.
Stayed in May 2024
Reviewed: May 13, 2024
Tsvetelina
BulgariaThe stay was perfect and comfortable. There was some noise from the city and the ambulance from the near hospital but was ok.
Stayed in May 2024
Reviewed: May 10, 2024
Biancaalise
NorwayBreakfast was chaotic, will eat out another time.
Location
Stayed in May 2024
Reviewed: May 8, 2024
Daiga
LatviaBreakfast was excelent! The beds were comfortable.
Stayed in May 2024
Reviewed: May 8, 2024
Giorgia
ItalyThe staff at the hotel were friendly, professional, and always ready to assist with any inquiries or requests. My room was clean, comfortable, and well-appointed. One of the highlights of my stay was the hotel's breakfast buffet. The hotel's convenient location also made it easy to explore other parts of London. Public transportation options were readily accessible, allowing me to visit popular attractions and landmarks without any difficulty.
Stayed in March 2024
Reviewed: May 8, 2024
Roman
GermanyGreat location, not far away from City airport. I needed to take the train for in the morning, Liverpool street is not far away for that, was very convenient.
Stayed in April 2024
Reviewed: May 7, 2024
Gabriela
GermanyFriendly staff Location
Stayed in May 2024
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