110-112 Cromwell Road, Kensington and Chelsea, London, SW7 4ES, United Kingdom
#443 of 1,014 hotels in London
Guests' ChoiceBased on 2370 hotel reviews
8.0Cleanliness
8.3
Comfort
8.3
Location
9.4
Facilities
8.0
Staff
8.9
Value for money
7.9
Free WiFi
10.0
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End of dialog contentReviewed: 9 June 2024
Steven
United KingdomThe steps are outside if you are disabled, you’ve got no chance and the breakfast £13 for a pool no eggs no break is no bad no mushrooms is a continent breakfast not worth the money
Location very clean very friendly
Stayed in June 2024
Reviewed: 7 June 2024
Dominik
GermanyPerfect location, very clean, good breakfast, friendly staff.
Stayed in June 2024
Reviewed: 5 June 2024
Samantha
United KingdomGreat location loved the balcony lovely comfortable bed and kind helpful staff
Stayed in June 2024
Reviewed: 5 June 2024
Capes
United StatesI had trouble walking up the 3 stairs at the entrance. they were tall and there was no handrail. But it was worth the climb.
The breakfast was great! So much to choose from. The room was wonderful. The staff were all so nice and helpful. The little patio was my favorite part. It is a very relaxing place to sit and sip tea.
Stayed in May 2024
Reviewed: 4 June 2024
Eileen
United KingdomHard bed
Location
Stayed in June 2024
Reviewed: 4 June 2024
Klaus
GermanyAs expected l
Stayed in June 2024
Reviewed: 2 June 2024
Joseph
United KingdomRoom was really small. Just about fitted bed in. Wasn’t a problem though, clean modern and did the job.
Excellent hotel, modern, clean and well located close to station.
Stayed in June 2024
Reviewed: 1 June 2024
G
United KingdomN/A
The balcony
Stayed in June 2024
Reviewed: 30 May 2024
Kim
CanadaNever stayed in a hotel that does not have towel rails in bathroom to hang wet towels ! Very strange ! simple to fix. No telephone in room to contact reception, had to come down in our PJ's if we had a question. Carpet had a big stain that needs to be cleaned, not very inviting or hygienic.
Room was a great size for two singles, plenty of space for luggage. Nice and quite even on main road. Room was nice and dark for sleeping. Staff were young and friendly. Lobby was inviting, nice to have water available .
Stayed in May 2024
Reviewed: 25 May 2024
Susan
United KingdomThe cost. Very expensive. £1,200 for two rooms for two nights. That's 600 each for two people for two nights.
Good location for our visit to Chelsea and the V and A museum.
Stayed in May 2024
Reviewed: 24 May 2024
Nayere
United StatesI wish I had a room with more modern bathroom facility.
Location is superb and staffs are great; above and beyond.
Stayed in May 2024
Reviewed: 23 May 2024
Angie
United StatesWe got our room in the basement didn’t really care for that, but it was fine(:
It was a great hotel! Liked the area we stayed in!
Stayed in April 2024
Reviewed: 22 May 2024
Siobhan
United KingdomRoom very small, no lift to our floor at the top. Room very hot and dark, tiny attic window which you could not open.
Nice location and communal area
Stayed in April 2024
Reviewed: 21 May 2024
Jane
United KingdomRoom hadn’t been checked as there was a half eaten chocolate bar and a used tube of toothpaste in the bathroom, not an issue as room was clean, just hadn’t removed these items.
Loved the location, super comfy bed, room quite small but everything you needed. Very close to the tube station.
Stayed in May 2024
Reviewed: 21 May 2024
Jann
United StatesThe property is in an excellent location for museums, restaurants, shopping and metro.
Stayed in May 2024
Reviewed: 19 May 2024
Board
United KingdomCan't think of anything!
The room was comfortable and well equipped. I enjoyed the Underground train decor and thought it very fitting for a London hotel! Excellent location, near to Gloucester Road station and the Albert Hall where we were going. Good choice of breakfast and staff were very friendly and helpful.
Stayed in May 2024
Reviewed: 18 May 2024
Aleksandra
CroatiaThe terrace would use come extra cleaning :)
Location is fantastic - you have a metro, a bus, few stores and restaurants in the walking distnace of 5 minutes. Although the hotel is on a busy road, we had a room with a terrace which looks on the inner yard and we didn’t hear anything but birds singing on the trees :) The room was very small, but comfortable (especially the bed) and clean, especially the bathroom. The staff was nice and the hotel atmosphere was casual and friendly.
Stayed in February 2024
Reviewed: 15 May 2024
Julie
United KingdomNo hot food
Balcony
Stayed in May 2024
Reviewed: 15 May 2024
Harriet
United KingdomGreat location, easy check in, clean room
Stayed in May 2024
Reviewed: 14 May 2024
Khayyam
United KingdomInconvenient access to rooms and really small size of rooms
Good location and clean rooms
Stayed in March 2024
Reviewed: 13 May 2024
Rachel
United Kingdomvery friendly staff, clean hotel, excellent location and excellent breakfast
Stayed in May 2024
Reviewed: 11 May 2024
Kirsty
JerseyBreakfast became quite crowded and the area is quite small.
I liked the quirky style of the hotel around the tube theme. It was clean and suited my purposes. The Breakfast was good with nice fresh fruit and lots of choice.
Stayed in May 2024
Reviewed: 9 May 2024
Rosie
United Kingdomthe toilet made a noise with water filling up so that was a little annoying. The bathroom had no window and the fan didn't work so there was a musty smell. The carpet looked like it needed a deep clean.
Location was very good, my room was quiet, it was a small double but was adequate and was nicely decorated
Stayed in May 2024
Reviewed: 8 May 2024
Nathan
United KingdomBed had a very thick mattress topper which made me feel like I was constantly sinking and at a weird angle. Doors outside front of room slamming in the morning constantly.
Room was clean, had free water, shower was nice, staff were friendly
Stayed in May 2024
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