Can't find anything tbh really enjoyed the stay

The style of the motel. The staff were amazing.

Stayed in June 2024

Nothing to not like really.

Loved the basement room, very cosy.. also loved having tea/ coffee facilities. Everything perfect. Location brilliant

Stayed in May 2024

What an incredibly unique and charming hotel. The location is ideal for exploring York, as everything is conveniently within walking distance. There are numerous delightful cafes, restaurants, and bars in the vicinity as well. Do not let any reservations about staying in the basement deter you, as there is a certain excitement in waking up to a beautiful sunny day upon stepping outside. The attention to detail in our room (The Vault) was exceptional, with charming quirks to discover throughout our stay. It is refreshing to stay in a hotel that is not part of a large chain, offering a more personalized experience compared to the standard boxy rooms. Additionally, the staff were exceptionally friendly and accommodating, making our stay even more enjoyable

Stayed in May 2024

The lack of a lift was a problem for me but the staff helped with my luggage. They had agreed to do that in advance since the lack of a lift was made clear.

Stayed in May 2024

Right in the centre of York, with restaurants, bars & tourist attractions within a 5-10minute walk. The staff were also great and happy to help with anything.

Stayed in May 2024

Some silicone missing off the sink. Scratches in the sink. Bath had to be rinsed out. Gap at the back of the bed. No headboard. Mirror behind bed was dirty/ mouldy behind the glass. I would expect there to be one way view glass for the window. We didn’t know until after we checked out we could see into our room from across the road.

Location perfect. Bed really comfortable.

Stayed in June 2024

Insufficient lighting in room, shower wasn’t particularly hot

Central location, friendly staff, excellent ambience!

Stayed in May 2024

Very quirky made to feel welcome and the staff member was lovely. Cocktails from their bar and restaurant are amazing xx

Stayed in May 2024

It's not a major criticism as we don't expect everyone to cater for our personal needs, but it would have been nice to have a vegan option for the complementary pastry breakfast. It would have been better if the toilet had been covered by more than just a curtain; it was nice to have the bath on display, but some things are not so romantic haha. We could somewhat overhear our neighbours. This didn't bother my partner who slept like a log, but it did keep me awake a bit.

We loved the style and the bed was super big and comfortable. The room is very clean and we absolutely loved the decor. The bath was amazing. The staff were super nice, accommodating and helpful. I will certainly be staying again, and we might try out one of the other quirky rooms.

Stayed in May 2024

Size of the room was on the small side but it was lovely

It was quirky. Staff very nice and helpful.

Stayed in May 2024

Excellent and different deco, right in the middle of York and very good service.

Stayed in May 2024

I loved everything

Amazing atmosphere and staff were absolutely fantastic

Stayed in May 2024

Didn’t dislike anything

We didn’t have breakfast

Stayed in May 2024

No bar

Very central, unusual hotel

Stayed in April 2024

- Everything was great!

- First impression on check in was overwhelmingly positive. - Free pastries available in the morning, which was a lovely touch. - Gorgeous hand soaps to choose from. - Location is fantastic. - No issues with noise.

Stayed in March 2024

The room is in basement and do not have sound proof at all! I can hear that next room talking 😅 Also room is so small I don’t have enough space to put my clothes and bag.

Location is great, and hotel is very thoughtful give me a whip soap is so cute.

Stayed in May 2024

Nothing

Unique, quirky, excellent staff and superb accommodation

Stayed in May 2024

Stains on the duvet cover and soft furnishings let the room down a bit sadly. Also at this price point I think more of a breakfast offering should be in place (some warm pastries and coffee/tea are available upon request), this was stated at the time of booking and did not deter me from booking, however I still think at this price point it should be looked into. Other than those minor issues the stay was very enjoyable.

The hotel looks amazing, reception is beautiful and the staff were incredibly warm and friendly. The decor of the room was great, dark and cozy. Being in the basement meant no windows but I think that just made it feel more secluded and private. The 10% discount card for the bar and affiliated restaurants was a nice touch as well.

Stayed in May 2024

The noise was really bad, which we expected before we arrived but we could hear the people in the next room getting jiggy

So different and quirky

Stayed in May 2024

The hotel is very dark inside and has no lift, which is difficult for me as I'm severely visually impaired (legally blind). The hot tub could do with a wooden roof over it as there's no view and this would allow some coverage if it rained. The location of the hotel is great as everything is so close, but for picking up and dropping off it's not great. As a disabled person, there was nowhere to park that was close by, or even just to drop me off and pick me up. I could walk to the end of the street but would have to sit there alone for at least 30mins with the bags while my husband went to fetch the car and drive back to me. York in general is not ideal if you have mobility issues as there are a lot of pavements that are uneven and have no ramps. The issues with the hotel are clearly detailed on their website and we did know about them before going. Not an ideal room if you want a desk to do your make-up or put a laptop as there isn't one. Lastly, the frosted glass door with the toilet right behind it and a gap around the edge of the door (no lock) was fine but I'm not sure everyone would appreciate the lack of privacy.

The room was small but the outside space made it feel bigger. The female staff were very friendly and helpful. The restaurant and the staff there were also amazing, and went above and beyond to make our anniversary special. While there was no view, the hot tub was amazing. The lights and music were great and it was clean and warm, as was the rest of the hotel. The bed was small but very comfortable. I tried to find out what the reed diffuser smell was that was in the reception and our room because it was gorgeous, but was unsuccessful. The vibe and decor of the hotel is gorgeous but I'm glad I wasn't in the basement. I think I would only stay in the rooms above ground personally.

Stayed in May 2024

Somewhere to go for your croissant and a cuppa rather than a delivery

Didn't have breakfasts

Stayed in May 2024

Nothing.

Loved the style of the motel. Was something different. Me and my husband enjoyed it. I’d booked it as a surprise. And he loved it. Was comfortable. And the roll top bath was fantastic to relax. We stayed it the labyrinth room. And the lovely bathbomb that we got was lovely. As well as the whipped soap. Just little things that’s made our stay lovely. Staff were helpful. And we even got on the room early which even though is not guaranteed. It was great that they got our room ready and let us know as soon as it was. Made celebrating our wedding anniversary a great time.

Stayed in April 2024

Beautiful hotel, something a bit different and tastefully done. The bed was really comfy, the room was well appointed and it's in a perfectly central location. The staff were lovely and very accommodating

Stayed in May 2024

To be expected there was some street noise, but we were informed at the time of booking and it didn't bother us. It is part and parcel of the central location, so not an issue for us, but something to bear in mind if you want complete silence.

The central location was great to be able to explore the city without having to carry around our bags etc. Lots of lovely restaurants and cafes in the immediate area meaning it was easy to enjoy the hotel and the city.

Stayed in April 2024