One slight disappointment, the buffet breakfast was luke warm, such a shame because the produce is really good.

Beautiful hotel and a great location., staff are friendly and helpful . The beds are amazingly comfortable.

Stayed in May 2024

Room was too hot and could only open the window a short height

Location, cleanliness, staff, breakfast

Stayed in May 2024

Breakfast - Expensive for quality received . Definitely lower standard than previous visits . Wouldn’t book again!

Location , parking and facilities.

Stayed in May 2024

The lifts are too small. The air con is being updated and was not working so the room was too warm for us.

Location is great and it’s very comfortable. Nice grounds also.

Stayed in May 2024

To hot on ground level

The decor , the location absolutely spot on

Stayed in May 2024

Spa and pool area needs freshening up.

Reception area and bars was very nice and relaxing

Stayed in May 2024

Gym and pool a bit tired needs more machines

Location. Friendly staff. Comfortable bed and amazing breakfast

Stayed in April 2024

Bar was a bit small

Excellent location

Stayed in May 2024

I'd really have to think to pick fault with the accommodation

The location of the hotel was excellent, and it made exploring around the city very easy. The staff were very attentive and polite, always offering a helping hand. The deluxe room was spacious and extremely comfortable. Room service was easy to order, and the food was excellent.

Stayed in April 2024

check in was very friendly and efficient and the staff were attentive. The hotel has great bar, elegant lounge areas and an impressive stairway. My third floor room was comfortable and quiet with an excellent shower.

Stayed in May 2024

The price you pay id expect more options for breakfast than there was, it was just disappointing

I absolutely loved the room and the staff were all lovely

Stayed in April 2024

There was nothing I didn’t like about this property.

The building and the interior was absolutely beautiful and it was also in a very convenient location. Also, the breakfast was delicious.

Stayed in April 2024

Breakfast in room - on both mornings items missing from order. The vegetarian cooked breakfast was poor.

Spacious room. Pleasant staff

Stayed in April 2024

The room was a bit tired with stains on the carpet and marks in the bathroom.

Excellent breakfast. Excellent location

Stayed in April 2024

Being put in room that felt separate from main hotel. Lower level away from main building which we were not expecting. Hotel is amazing building but it felt like we were lower class and put in basement. Will not return for that reason alone.

Location

Stayed in April 2024

Price

Location

Stayed in April 2024

Not sure if the annex should demand the same price as the main hotel as its very dated and has not got the same atmosphere of the main hotel. Mattress was very hard.

The closeness to the city centre and the staff are a credit to the hotel.

Stayed in April 2024

Not a lot of car park space The sofa was broken and I couldn’t sit on it and it had blue pen marks all over it

The staff where nice and friendly The bed was so big and comfortable

Stayed in April 2024

The room wasnt 100% clean

The staff are exceptionally helpful and friendly.

Stayed in April 2024

I didn’t like that the person who checks you in at breakfast ‘ shows you to your table with only one jug of coffee for 3 of us, also our 4th person asked for decaf coffee to be told you don’t supply that, so she had to purchase a latte . Once show to our table we were never approached again to see if we needed a top up coffee or even clear any empty plates .

The selection at breakfast was good but had to wait for eggs .

Stayed in March 2024

I didn’t like how in room 5202 we were out of the way in a completely different building, it was confusing and frustrating as it is a long walk and 2 lifts just to get to reception.

Loved the location and how amazing the facilities were, it was beautiful. Had amazing breakfast. Staff were amazing!

Stayed in April 2024

The only downside I found to my stay was that the room was hotter than the sun, even at night.

Stayed in April 2024

Parking charges @ £19 per night for residents felt a little expensive and will be added at check in. However most places we visited in Yorkshire had parking charges that were expensive and the hotel proved to be value for money but it would be nice to have parking adjusted in the price at the booking stage rather than the surprise at check- in. Some areas of the hotel need some TLC but it seems that there is an ongoing process and areas of the hotel are being updated. The beds were a little uncomfortable in our room and we didn’t get the best nights sleep, hopefully they’ll look at updating these in the future. We found that the hotel WIFI was on an unsecured network which is a concern. They really need to provide secure password protected networks for each room.

Fantastic location in the city centre. Within walking distance of all Yorks major historical sites. Also close to the National railway museum which is a must visit. York Train station platform has an entrance direct into the hotel lobby, brilliant for those travelling by train. Breakfast buffet was fantastic, recommend adding to your booking as there will be significant saving than paying per day. The spa facilities were small but very nice & clean. The staff were amazing and made us feel welcome. The hotel bar had a relaxing atmosphere and a decent bar snack/food menu. The hotel is a very impressive building that has a historic connection to the city of York.

Stayed in April 2024

Breakfast was very poor . Cold plates and luke warm food

Location was excellent

Stayed in April 2024