Nothing. It is a hotel I would recommend to anyone who wants an extra special stay.

Everything was brilliant- the staff, the facilities, checking in, location - particularly the sky rooftop bar. The views of St Paul’s are spectacular. Extra special mention of the exceptionally helpful concierge team.

Stayed in May 2024

Breakefast 15 min wait to get my omlet I expected more food choices + During the check in I asked to have separate blankets for each double bed , and to have a ventilator in my room. my request was simply ignored during my 4 nights stay

Location, Pool, Room

Stayed in May 2024

We had a lovely stay, hotel and staff were fabulous. Would highly recommend.

Stayed in May 2024

We didnt like our view, the window faces an office building. The workers could see everything we do, hence we drew the curtains at all times.

I loved the location, its right at the heart of the city. Great customer service as well. The executive lounge was great too!

Stayed in May 2024

Quite expensive

Good service, great location, nice pool

Stayed in May 2024

Staff person who booked us in a gentleman very gruff and not happy. Disappointing start.

Great location close to transport, the best breakfast ever. Breakfast staff wonderful

Stayed in May 2024

Only two lobby lifts for 7 floors with one out of action and no work carried out to fix this

Very nice location Quiet

Stayed in May 2024

I thought breakfast was included when I booked on the app but was told not included in the booking

Extremely clean, excellent bed, amazing facilities, it was perfect!

Stayed in May 2024

The roof top bar staff could be more attentive and efficient. They seem to struggle with ~70% capacity despite having at least 5 staff members at / around the bar.... Plus, you need to pre-book if you want to sit outside.

Excellent location, great staff, complimentary prosecco upon check-in, nice pool area, very comfy bed and rooms.

Stayed in May 2024

Would have liked a small fridge in the room. One of the lifts was broken so there was always a long wait. Would have liked conditioner in the showers in the room and in the gym.

Big spacious rooms. The gym and pool. Prosecco at check-in. Good breakfast selection.

Stayed in May 2024

We liked the most the hotel location. Just next to St Paul's Cathedral, and also very close to Millennium Bridge. Thanks to this, the travellers have an easy access to both sides of the river. Hotel is very clean, well equipped, with spacious opened atrium in the middle. The hospitality provided by a very friendly staff at the reception (Mr Abdul), and on a breakfast (Mr Nizaen) was exceptional.

Stayed in May 2024

Lifts were very slow as were reception staff. When trying to phone to room service or concierge or reception to get some water there was no answer, ended up heading out of the hotel for some,

Location was great, view and corner location from room lovely

Stayed in May 2024

Nothing

Everything

Stayed in May 2024

The spa area / swimming pool had a lot of children in as it’s unrestricted at the weekends, I booked the hotel as many reviews said the spa was great. So if you’re looking for a quiet relaxing spa experience this might not be the one for you!

Great location. Hotel has everything you need comfortable and clean rooms.

Stayed in May 2024

The blinds in the room were quite sheer meaning the room remained quite light at night. There was drilling work being done at 8am

Great location. Big spacious room. Comfortable bed. Large bathroom. We’re able to check in early.

Stayed in May 2024

Nothing

A very beautiful Hotel. Attentive Hotel employees. Complimentary drink on arrival. Lovely welcome at reception & for checkout a sincere farewell. Very clean & absolutely beautiful interior.

Stayed in May 2024

The first day the shower was running without hot water and low pressure.

The swimming pool

Stayed in May 2024

Only one elevator was functioning through the stay & caused problem in going up-down from room. Hot water was also suddenly shut down in the morning due to some technical fault, but this was not reported.

I have stayed in this hotel few times earlier also. Very conveniently located. Rooms are comfortable & breakfast has a good spread.

Stayed in May 2024

No proper decaf coffee at breakfast

Stayed in May 2024

Liked everything

Location was beautiful right next to St Paul’s Cathedral. Loads of eating places around too. Easy access to Oxford street by tube. Check in was super fast didn’t have to wait at all straight to the desk. Friendly staff. Lovely place will stay again.

Stayed in May 2024

Nothing. Our first stay there and such a lovely experience that we can't wait to return.

Booked a Superior Twin Room as we were 3 adults. Very comfortable double beds, room size more than adequate, bathroom had separate bath and shower. Location suited us very well - very short walk to hotel from St Paul's Cathedral bus stop (took bus 76 from Waterloo train station to St Paul's and same bus to Aldwych Drury Lane for our West End Show). You can also catch from same bus stop buses to Trafalgar Square and to Victoria. Buffet breakfast catered for all tastes - plenty of choices and a cook was on stand by to cook individual omelettes with fillings of your choice. All the staff members we met were very attentive, friendly and took pride in making sure your stay was comfortable and you had everything you needed. Hotel itself is an extraordinary and interesting structure - all rooms, breakfast, restaurant, reception very well sign-posted as could easily get lost! Great indoor pool for guests to use which is included in the price of the stay. Spoilt for choice with many cafes, bars, pubs and restaurants nearby.

Stayed in May 2024

Complimentary drinks with no bottle opener, no decaf tea in the room. No explanation about the mini bar just could not open it. Not enough signage to the spa and that you have to use your swipe card to open the door to the spa. Please when you have music in the roof garden don’t have music in the restaurant as well what a noise, sitting eating a meal was a nightmare. A little more choice on the menu. If you are going to have a refurb change the chairs in the dining area it takes two people to move them.

The spa was lovely and staff really great. Saleh in the restaurant was smart and polite and Abdul in reception really helpful. Breakfast excellent. Staff really helpful, great view from the roof garden. Staff to help with your luggage Only a few steps away from St Paul’s

Stayed in May 2024

Nothing

Location was great. We loved the spa area after long day walking. Breakfast was good and the bed was amazing

Stayed in May 2024

Pass

All very yummy and lots of choice

Stayed in May 2024