Lifts were very slow as were reception staff. When trying to phone to room service or concierge or reception to get some water there was no answer, ended up heading out of the hotel for some,

Location was great, view and corner location from room lovely

Stayed in May 2024

Nothing

Everything

Stayed in May 2024

The spa area / swimming pool had a lot of children in as it’s unrestricted at the weekends, I booked the hotel as many reviews said the spa was great. So if you’re looking for a quiet relaxing spa experience this might not be the one for you!

Great location. Hotel has everything you need comfortable and clean rooms.

Stayed in May 2024

The blinds in the room were quite sheer meaning the room remained quite light at night. There was drilling work being done at 8am

Great location. Big spacious room. Comfortable bed. Large bathroom. We’re able to check in early.

Stayed in May 2024

Nothing

A very beautiful Hotel. Attentive Hotel employees. Complimentary drink on arrival. Lovely welcome at reception & for checkout a sincere farewell. Very clean & absolutely beautiful interior.

Stayed in May 2024

The first day the shower was running without hot water and low pressure.

The swimming pool

Stayed in May 2024

Only one elevator was functioning through the stay & caused problem in going up-down from room. Hot water was also suddenly shut down in the morning due to some technical fault, but this was not reported.

I have stayed in this hotel few times earlier also. Very conveniently located. Rooms are comfortable & breakfast has a good spread.

Stayed in May 2024

No proper decaf coffee at breakfast

Stayed in May 2024

Liked everything

Location was beautiful right next to St Paul’s Cathedral. Loads of eating places around too. Easy access to Oxford street by tube. Check in was super fast didn’t have to wait at all straight to the desk. Friendly staff. Lovely place will stay again.

Stayed in May 2024

Nothing. Our first stay there and such a lovely experience that we can't wait to return.

Booked a Superior Twin Room as we were 3 adults. Very comfortable double beds, room size more than adequate, bathroom had separate bath and shower. Location suited us very well - very short walk to hotel from St Paul's Cathedral bus stop (took bus 76 from Waterloo train station to St Paul's and same bus to Aldwych Drury Lane for our West End Show). You can also catch from same bus stop buses to Trafalgar Square and to Victoria. Buffet breakfast catered for all tastes - plenty of choices and a cook was on stand by to cook individual omelettes with fillings of your choice. All the staff members we met were very attentive, friendly and took pride in making sure your stay was comfortable and you had everything you needed. Hotel itself is an extraordinary and interesting structure - all rooms, breakfast, restaurant, reception very well sign-posted as could easily get lost! Great indoor pool for guests to use which is included in the price of the stay. Spoilt for choice with many cafes, bars, pubs and restaurants nearby.

Stayed in May 2024

Complimentary drinks with no bottle opener, no decaf tea in the room. No explanation about the mini bar just could not open it. Not enough signage to the spa and that you have to use your swipe card to open the door to the spa. Please when you have music in the roof garden don’t have music in the restaurant as well what a noise, sitting eating a meal was a nightmare. A little more choice on the menu. If you are going to have a refurb change the chairs in the dining area it takes two people to move them.

The spa was lovely and staff really great. Saleh in the restaurant was smart and polite and Abdul in reception really helpful. Breakfast excellent. Staff really helpful, great view from the roof garden. Staff to help with your luggage Only a few steps away from St Paul’s

Stayed in May 2024

Nothing

Location was great. We loved the spa area after long day walking. Breakfast was good and the bed was amazing

Stayed in May 2024

Pass

All very yummy and lots of choice

Stayed in May 2024

Nothing

Liked everything about it fantastic

Stayed in May 2024

the main lifts were very slow and only one working at a time

the rooms are very clean spacious and quiet

Stayed in May 2024

Only two lifts out of four working

Clean. Staff lovely. Great location

Stayed in May 2024

The sauna is a great way to recharge after lots of walking in London, the room was very comfortable, and the location is amazing.

Stayed in May 2024

The only issue was that there was one lift and we had to wait a long time for it.

Beautiful hotel and great location. The staff were very friendly and helpful.

Stayed in May 2024

Location! And Price! Worth it!

Stayed in May 2024

Gym should be 24 hours

Location, decent service for a 4 star

Stayed in May 2024

The room was a little disappointing/cramped and overlooked.

Every member of staff we encountered was exceptionally friendly and helpful. Very stylish hotel with excellent public areas - large attractive atrium, and stunning roof top bar.

Stayed in May 2024

No issues, a bit pricey but that is London.

Good hotel, great location just by St. Paul's Cathedral, the views from the rooftop bar are amazing. However, it was the staff at the reception (namely Abdul) who made the stay very special, he went above and beyond to accommodate a special need I had on the check-in day. Excellent service.

Stayed in May 2024

Nothing.

The local manager Martin is very kind and service minded. I have stayed with Leonardo's several times and will come back again. The rooms are clean, good facilities with spa and pool, breakfast options nice. Everything is in walking distance. Otherwise there is a train station nearby or the underground.

Stayed in May 2024

I wish there were more steam rooms as the pool area got quite packed and busy.

It was beautiful and very clean, and in a very nice location.

Stayed in May 2024

Pool experience somewhat less stimulating than pictures suggest

Located ideally , very nice check- in, super supportive staff

Stayed in May 2024