Reviews of Lock and Key Boutique Hotel - Duke Street
15-17 Duke Street Liverpool City Centre, Liverpool, L1 5AP, United Kingdom
#16 of 103 hotels in Liverpool
Guests' ChoiceReview score
Based on 2727 hotel reviews
8.8Score breakdown
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Cleanliness
9.1
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Comfort
9.2
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Location
9.7
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Facilities
8.7
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Staff
9.7
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Value for money
9.1
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Free WiFi
8.9
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Reviewed: 9 May 2024
Stephen
United Kingdom1 review9.0“Pleasant place to stay and would stay again”- • Business trip
- • Solo traveller
- • Standard Double/Twin
- • Stayed 1 night
- • Submitted via mobile
WiFi wasn’t great in my room
Comfortable clean and friendly hotel in a very good location close with friendly staff
Stayed in May 2024
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Reviewed: 8 May 2024
Stephanie
United States1 review9.0Superb- • Leisure trip
- • Couple
- • Standard Double/Twin
- • Stayed 1 night
- • Submitted via mobile
Walking to the room and stairs
Was a lovely spot
Stayed in April 2024
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Reviewed: 7 May 2024
Samantha
United Kingdom28 reviews4 helpful votes8.0Very good- • Leisure trip
- • Couple
- • Standard Double/Twin
- • Stayed 1 night
- • Submitted via mobile
Bathroom was a little tatty - sliding door had was swollen from soaking up water from bathroom floor and so was difficult to open and close
Spacious room, quiet all night despite very central location. Great breakfast and lovely staff - could not have been more friendly and helpful
Stayed in March 2024
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Reviewed: 7 May 2024
Elizabeth
United States29 reviews5 helpful votes10“Great boutique hotel in the heart of Liverpool”- • Leisure trip
- • Solo traveller
- • Spacious Double/Twin
- • Stayed 1 night
- • Submitted via mobile
There wasn’t a fan, and it was too noisy outside to open the window to get air.
Great location, really close to the train and bus station and great shopping and restaurants. Staff was very kind and helpful! Great value for such a nice room!
Stayed in May 2024
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Reviewed: 7 May 2024
Barranca
Netherlands31 reviews1 helpful vote8.0“Had a fantastic stay in this boutique hotel with comfy beds and best breakfast in town!”- • Leisure trip
- • Family with young children
- • Standard Double/Twin
- • Stayed 3 nights
Nothing
Fantastic find in the centre of Liverpool. Staff couldn't do enough for us. Room was very good, bed so comfortable. Best breakfast in town, downstairs in the café. Cocktails at night time very good! Will definitely be back!
Stayed in May 2024
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Reviewed: 4 May 2024
Catherine
United Kingdom2 reviews10“Favourite hotel in Liverpool. Staff amazing, hotel clean and comfy”- • Leisure trip
- • Couple
- • Standard Double/Twin
- • Stayed 1 night
- • Submitted via mobile
The only thing that is a pain and it’s a very small thing in room 103 the bathroom door needs to be replaced the shower is amazing but the door means the water can flood the bathroom. I have stayed in the room 3 times in the last 18 months and it’s the only issue I’ve every had.
Staff are amazing I always stay at the lock and key when I stay in Liverpool. The staff go above and beyond, hotel clean and comfy beds. Hotel is spotless and I will continue to rebook at the lock and key for my stays in Liverpool.
Stayed in April 2024
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Reviewed: 4 May 2024
Lyndsey
United Kingdom4 reviews10“Wedding stay at lock and key”- • Leisure trip
- • Family with young children
- • Spacious Double/Twin
- • Stayed 4 nights
- • Submitted via mobile
Absolutely nothing
I can not rate this hotel and their staff highly enough. We stayed for 4 nights at lock and key as we were getting married in liverpool. The room was beautiful, lovely and clean and very comfortable, like the hotel. The restaurant and food was amazing. The staff at the hotel are wonderful and nothing is to much trouble for them, they are very kind and make sure that everything is right for you and luke is wonderful and I can't thank him enough for everything he did. Will definitely be back.
Stayed in May 2024
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Reviewed: 3 May 2024
Mike
United Kingdom45 reviews1 helpful vote8.0“excellent location. Quirky hotel.”- • Business trip
- • Solo traveller
- • Spacious Double/Twin
- • Stayed 1 night
- • Submitted via mobile
Shower room not well designed
quirky layout. great location
Stayed in May 2024
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Reviewed: 3 May 2024
Deborah
United Kingdom6 reviews1 helpful vote10“Second time staying here and will definitely be our go to hotel in Liverpool from now on.”- • Leisure trip
- • Couple
- • Standard Double/Twin
- • Stayed 1 night
- • Submitted via mobile
Trendy and modern, excellent location!
Stayed in May 2024
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Reviewed: 3 May 2024
Elizabeth
United Kingdom3 reviews9.0“Clean, friendly, lovely decor.”- • Leisure trip
- • People with friends
- • Spacious Double/Twin
- • Stayed 1 night
- • Submitted via mobile
One mirror in main room well away from the socket so it was difficult to do my hair! Also the shower head was large but shower tray not big enough so floor was sopping afterwards.
Lovely decor. Very comfy. Clean. Staff on reception were very friendly.
Stayed in May 2024
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Reviewed: 3 May 2024
Scott
United Kingdom1 review9.0“Great location and super friendly and efficient staff.”- • Couple
- • Spacious Double/Twin
- • Stayed 1 night
- • Submitted via mobile
Broken window blinds and difficult to open secondary sash windows for some fresh air.
Great central location and local parking
Stayed in April 2024
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Reviewed: 2 May 2024
Malcolm
United Kingdom195 reviews11 helpful votes10“Always enjoy our stays here”- • Leisure trip
- • Couple
- • Spacious Double/Twin
- • Stayed 1 night
We have stayed here several times before and enjoy the general ambiance. Our room was comfortable and spacious. We made use of the Hanover Street multi-story pre-booked discount which was a bonus. We like the small bar area and regret that we had to leave too early for breakfast on this particular occasion. We will certainly be back.
Stayed in April 2024
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Reviewed: 1 May 2024
Jason
United Kingdom13 reviews1 helpful vote10“Fantastic little gem in a great location”- • Leisure trip
- • Couple
- • Standard Double/Twin
- • Stayed 1 night
- • Submitted via mobile
Nothing
Loved the style of the property, very friendly welcome, extremely comfy bed, gorgeous breakfast and would definitely come back.
Stayed in April 2024
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Reviewed: 30 April 2024
Christopher
United Kingdom16 reviews10Exceptional- • Leisure trip
- • Couple
- • Standard Double/Twin
- • Stayed 2 nights
Everything was great and the reception very kind and made us feel comfortable.
Stayed in March 2024
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Reviewed: 30 April 2024
Jade
United Kingdom1 review8.0“welcoming”- • Leisure trip
- • Couple
- • Spacious Double/Twin
- • Stayed 1 night
- • Submitted via mobile
the bathroom was slightly small but still comfortably functional
the location was ideal, in walking distance of everything we wanted. the staff were exceptionally friendly and helpful, room was comfortable especially the bed.
Stayed in April 2024
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Reviewed: 29 April 2024
Frances
Ireland7 reviews1 helpful vote9.0“Staff were just so friendly and welcoming it made our short stay such a happy experience.”- • Leisure trip
- • Family with young children
- • Cosy - Double Room
- • Stayed 1 night
- • Submitted via mobile
Nothing to not like about this hotel.
The location of this hotel was absolutely superb. Just a min walk from Liverpool one and the bus station. The staff were extremely helpful,they couldn't do enough for their guests. I booked a cosy double room which was a bit tight but we had every facility we needed in our room. We travel to Liverpool reguarly and this hotel has been a wonderful find. I would highly recommend the hotel to anyone looking for a place to stay in Liverpool. Thank you Lock & Key.
Stayed in April 2024
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Reviewed: 29 April 2024
Lorraine
United Kingdom1 review9.0“Spur of the moment trip comfortable stay”- • Leisure trip
- • Couple
- • Cosy - Double Room
- • Stayed 1 night
- • Submitted via mobile
Nothing
Location
Stayed in April 2024
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Reviewed: 28 April 2024
Madeeha
United Kingdom9 reviews9.0“Very comfortable and perfect location.”- • Business trip
- • Solo traveller
- • Standard Double/Twin
- • Stayed 2 nights
- • Submitted via mobile
It was spotless clean and very aesthetically pleasing.
Stayed in April 2024
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Reviewed: 28 April 2024
Nthe7th
United Kingdom21 reviews1 helpful vote10“A comfy place in the middle of Liverpool”- • Business trip
- • Solo traveller
- • Standard Double/Twin
- • Stayed 2 nights
This was a fantastic location. All the staff were very kind, going out of their way to hel with instructions and stuff. The room was large and had all the important amenities.
Stayed in April 2024
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Reviewed: 28 April 2024
Dianne
United States21 reviews2 helpful votes8.0“Family-owned charming vintage hotel. Close to restaurants, shopping, and sightseeing.”- • Leisure trip
- • Couple
- • Standard Double/Twin
- • Stayed 3 nights
Welcoming, friendly staff and great location for this family-owned vintage hotel. Fun cafe/bar on site. Good a la carte breakfast options. Liked the cozy guest lobby and appreciated assistance with carrying our luggage up/down stairs. Walk or taxi to restaurants, shopping, waterfront, cathedral and more.
Stayed in April 2024
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Reviewed: 27 April 2024
Sj
United Kingdom1 review10“Excellent staff, great location, comfortable, warm and clean.”- • Leisure trip
- • Family with young children
- • Standard Double/Twin
- • Stayed 1 night
- • Submitted via mobile
The bed was a TEENY bit soft for my personal preference.
Every staff member we encountered from a late check in after 10pm to breakfast and check out was helpful and friendly. Great training and recruitment! The hotel was clean and very warm, facilities were good and the central location made it very accessible. Over all a fabulous stay. I couldn't recommend it more!
Stayed in March 2024
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Reviewed: 27 April 2024
Emily
Ireland4 reviews9.0Superb- • Couple
- • Standard Double/Twin
- • Stayed 1 night
- • Submitted via mobile
Location was brilliant. Nice room and comfortable beds.
Stayed in April 2024
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Reviewed: 26 April 2024
Richard
United Kingdom20 reviews10“Great boutique hotel in super location for a few days in Liverpool”- • Leisure trip
- • Couple
- • Standard Double/Twin
- • Stayed 3 nights
- • Submitted via mobile
Nothing!
Great location just a few minutes walk from shops, attractions and restaurants but down a quiet side street
Stayed in April 2024
-
Reviewed: 26 April 2024
Jane
United States9 reviews2 helpful votes8.0Very good- • Leisure trip
- • Family with young children
- • Standard Double/Twin
- • Stayed 3 nights
- • Submitted via mobile
We had trouble adjusting both rain shower and handheld. The rain shower, even when barely on, spilled water all over the floor. Same true of hand held. We cleaned it up, but nig mess. Room is small and the window is pretty covered. Don't get much light. Coffee pot won't fit in sink, so can only fill half full without spilling.
Location, good bed, breakfast available on site, staff9
Stayed in April 2024
