Lord Street, Southport, PR8 1JS, United Kingdom
#14 of 18 hotels in Southport
Guests' ChoiceBased on 5653 hotel reviews
7.0Cleanliness
7.6
Comfort
7.5
Location
8.9
Facilities
7.1
Staff
8.2
Value for money
7.6
Free WiFi
5.9
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End of dialog contentReviewed: 2 June 2024
Roy
United KingdomNothing all ok scaffolding still up but needs must that makes the car park smaller - not a massive problem though
Historically speaking it was the best grand old place
Stayed in June 2024
Reviewed: 2 June 2024
Catherine
United KingdomRooms were too hot needed window to open
Breakfast , staff , rooms
Stayed in June 2024
Reviewed: 2 June 2024
Chris
United KingdomNot enough condiments in the room. Bed wasn't comfortable, need more than 1 pillow each. Bedroom didn't match the modern bathroom style.Hidden WiFi charge or the parking charge. Details should be on the website.
The location and room price. Nice modern bathroom. large flat screen TV.
Stayed in May 2024
Reviewed: 2 June 2024
Craig
United KingdomStaff where not very pleasant We found a person's body hair on the toilet seat apon arrival. Some.of the bathroom tiles where damaged.
Reasonable price, lovely building
Stayed in June 2024
Reviewed: 2 June 2024
Nicki
United KingdomUnable to turn off heat in room Huge issue with door card Not told about building works
Perfect location
Stayed in May 2024
Reviewed: 1 June 2024
Ray
United KingdomChanged original room was not up to standard. Moved us to a lovely room no extra cost.
Stayed in May 2024
Reviewed: 31 May 2024
Carol
United KingdomThere was no phone and no information pack about Southport times of breakfast etc
The staff were lovely and the rooms were clean
Stayed in May 2024
Reviewed: 31 May 2024
Wilson
United KingdomRoom
Location and staff were brill
Stayed in May 2024
Reviewed: 31 May 2024
Julian
United KingdomLots of the floorboards creaked as you walked across the room. They really need to be screwed back down again.
Location and cost. Room was a good size
Stayed in May 2024
Reviewed: 31 May 2024
Dave
United KingdomShould have been informed that there were 2 conventions on which meant the car was blocked in for over 40 hours... as a disabled person I was hoping to get out in the car to go sightseeing, but was unable to do so. Plus I paid extra for use of the Internet, was told by the first receptionist that I had to pay upon arrival... so I've paid extra for nothing?
Most Staff very helpful, one receptionist didn't help us at all when it came down to my car being blocked in, said there was nothing she could do... yet the second receptionist couldn't do anymore to help...
Stayed in May 2024
Reviewed: 31 May 2024
David
United KingdomScaffolding
Location
Stayed in May 2024
Reviewed: 30 May 2024
Carol
United KingdomNoisy people in room near by, woke me up early hours
Location
Stayed in May 2024
Reviewed: 29 May 2024
Karen
United KingdomNot being able to open bedroom window.
Good location, nice bedding . Excellent customer service
Stayed in May 2024
Reviewed: 29 May 2024
Susan
United KingdomRoom was very small and basic Window pane was badly cracked, presumably due to the extensive exterior work that is going on Very uneven floorboards around the dressing table area that creaked badly
Room was quiet Impressive entrance area Great position for exploring Southport
Stayed in May 2024
Reviewed: 28 May 2024
Alan
United KingdomWi-fi could be better - but that's perhaps being picky!
Central position near shops and sea-front. Location five minutes from station and on-site parking means I can use trains or motor equally easily. Staff always helpful. The hotel's trad/classic/old-world ambience remains, and is being refurbished sympathetically. Great value for money.
Stayed in May 2024
Reviewed: 28 May 2024
James
United KingdomVery dog friendly indeed, will definitely be returning.
Stayed in May 2024
Reviewed: 27 May 2024
Michael
United KingdomParking was impossible. The room was tired, with a broken sink, the shower head leaked from the hose connection ,the shower screen did not prevent water from soaking the floor on the outside of the bath. The towels were very small, and insufficient were provided for two people. The bed had broken wheels which meant the two halves of the divan were at different levels. There were some very dubious stains on the sofa bed with no effort to clean them.
Check in was great. The reception area and access to rooms was good. The breakfast was outstanding and staff exceptionally helpful.
Stayed in May 2024
Reviewed: 27 May 2024
Molly
United KingdomNo Netflix on tv, there was an event one night that went on for hours - should’ve told us upon check in to be honest, gave us both a headache, fridge would be nice in the room also, breakfast not worth money - should be more options, should be cheaper for what it offers, but hotel stay 100% worth the money ☺️
Defo value for money, paid 170 for 3 nights for me and my partner, bed was comfy everything was value for money, hotel bar and singer on was good, could be open later
Stayed in May 2024
Reviewed: 27 May 2024
Peter
United KingdomFound the bed hard but that's my choice
We were in the 4 th floor the bedroom was a good size nice modern bathroom
Stayed in May 2024
Reviewed: 26 May 2024
Jenny
United KingdomCar park cramped and cars blocked in. Hopefully resolved when external work is completed
Great location. Good entertainment
Stayed in May 2024
Reviewed: 24 May 2024
Lea-kime
United KingdomThere was no hot water in our room so had to boil the kettle for water to wash in.
Plenty of choice. Good quality. Well managed.
Stayed in May 2024
Reviewed: 23 May 2024
Leicester
United KingdomNothing
Double bed
Stayed in May 2024
Reviewed: 23 May 2024
Colm
United KingdomThe car parking will be better once renovation is completed some parking spaces were closed.
Stayed in March 2024
Reviewed: 22 May 2024
Kelly
United KingdomBuilding work going of on Monday morning 😔 part of the ceiling came off and from above that bath it was leaking when it rained
The location and the rooms was good size
Stayed in May 2024
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