The building was visibly very tired and worn out in places.

Nice period property and good location

Stayed in June 2024

Didn't like that had pay £7 for WiFi thought that should've been included in the price of the room . I've never been to a hotel where had to pay separate for WiFi & should at least be a charge per room not per phone :/ Also the windows let the cold in on a very windy southport night so was freezing throughout the night. But other then those 2 things I had a great stay :)

Comfy beds, friendly staff

Stayed in June 2024

No internet for tv to use the apps provided and no WiFi for mobiles unless you pay. Staff member say it might work it might not.

The location was near the front and Victoria park. The room was of a good size.

Stayed in June 2024

The room was freezing needs more heating facilities. Also check in is abit late at 4pm .My friends all paid alot cheaper than me so I thought £145 was a bit steep.

I like the location .the cleanliness and staff where friendly. I was happy that I managed to get into my room earlier .

Stayed in June 2024

Hotel needs renovation, heating was on in May and it was super hot.

Location, price

Stayed in May 2024

Windows need clean

location

Stayed in June 2024

Location great, only stayed one night for a festival thought it was expensive at £85 for 1 night without breakfast. room was ready before it should of been which was good

Stayed in June 2024

Breakfast was lovely. Dinner was great. Hotel in great position . Overall very nice and great staff. Still requires upgrades in certain areas.

Stayed in June 2024

First room I was shown wasn't up to standard

Food was good quality and plenty to choose from

Stayed in June 2024

Such a shame the pool is closed

Great location, clean room. It's a beautiful building, aged somewhat and in need of some tlc but looks like refurbs are under way

Stayed in June 2024

had to pay for parking, poor service on reception.

very good breakfast, nice room.

Stayed in June 2024

Friendly staff , and a central location

Stayed in May 2024

Nice and central for amenities.

Stayed in May 2024

Value for money

Stayed in June 2024

Room 245 was quite a trek from the hotel entrance with one of the lifts not working

Recently refurbished room. Everything worked.

Stayed in May 2024

There wasn't anything I did not particularly like about my stay, I was just a little disappointed that the bar they had open with a singer on last time I stayed was not open, but I found other entertainment and took myself to the cinema instead (which is only 10mins walk away) from this hotel. I found the bed a little hard for me but I suffer with a bad back, Pillows were comfy.

I like the fact the hotel is in a prime position for town and all amenities, this hotel allows pets also which is great as I was able to take my elderly cat, who frets when is left alone, the hotel was very clean and I was extremely pleased with my room, It was extremely clean and spacious I didn't have a very nice view from my window, but that wasn't important to me as I wasn't planning on being in the room much in the daytime. The bathroom had everything you needed, including a lovely sized bath to which I took the opportunity to use, it was nice and deep and spacious and I didn't want to get out. My cat settled in and made herself comfortable extremely quickly which was nice to see. The staff I spoke to were very pleasant and helpful. Will definitely go back.

Stayed in May 2024

Only one choice of main meal on the 1st night. 2nd night, there were 3 choices

Location Staff Facilities Good value for money

Stayed in May 2024

I think one of the people in the next room was smoking and blowing it up into the toilet air vent, which meant it came to our bathroom.

I liked the fact that this hotel has the exact you get what you pay for, and I mean that in a good way, I didn't feel like I was over charged or we were undervalued.

Stayed in May 2024

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Clean , good location , value for money, 🐶 friendly

Stayed in May 2024

You need to make it clear stating in the thing of you don't get room service at all and you prices for your internet is ridiculous but you need a way of knowing where your bedrooms are because if I didn't know where my bedroom if I knew where my bedroom was I want a book that room because definitely I could not have got my pram up and down them stairs where it was and the far from it is is ridiculous so it was hard work for me now I am actually not well since I've got back you just need to make improve things like because I thought my bedroom was at the front with your pictures it looks like you're the front of the hotel when we went to check my room out I'm right at the bloody back when no way I could have got my pram that way

The hotel was nice but there was things what I didn't think was very good for people who have prams and they put in a very far right in the back where if me and my sister swapped dreams I would have struggled really badly the mattress good to sleep on we thought we would get fresh towels the next morning but we didn't we didn't know we'll get in no daily you know of the room didn't know that so we didn't have a lot of tea coffee because they weren't putting it in the rooms today after when we read the list after you only think issue I do have is where they put me on my son was very far from my sister where she is like my support I I have PTSD so she is my support when I'm away and I have severe anxiety so I weigh back in the back miles away from her my room was , sorry, it was made very difficult getting the pram from room to room and the lady Soul me with a pram when I was trying to get the lift so she didn't even but we managed we'd sorted it but when we did tell them at the desk they said why didn't equal mentals we didn't want to make things awkward because they were already having someone kicking off as a desk when we booked in

Stayed in May 2024

Nothing

Great location

Stayed in May 2024

Not many staff (maybe because of small number of guests that day) They checked in on bar and restaurant from time to time during opening hours, not there all the time if not actively engaged with guests.

Big room, comfy bed. Tea/coffee facilities in room. Extras available at reception. Helpful staff when available. Discounted 24hour parking for residents if you Register car when you book in, instead of using ticket machine outside. Evening meal very good value, especially on a miserable wet night outside. Help yourself buffet style. Soup/salad bar/hot starters. 3main courses, cakes, coffee. Same buffet setup for breakfast. Pay at hotel reception if not included in booking. Other guests in dining room friendly and advised each other if they arrived while staff not present.

Stayed in May 2024

It would have been nice to have an outside area to enjoy a drink and watch the sun sets

Breakfast was very good with plenty of choice. As the hotel was not busy it was great not having to queue

Stayed in May 2024

The bathroom in our room was dated and had a few cracked tiles but still spotless.

Great location with the seafront only a 5 -10 minute walk away. Staff were helpful and friendly. Our room was very clean as was the hotel itself. The breakfast was great too.

Stayed in May 2024