City Square, Leeds, LS1 1PJ, United Kingdom
#4 of 44 hotels in Leeds
Guests' ChoiceBased on 7171 hotel reviews
8.8Cleanliness
9.1
Comfort
9.2
Location
9.6
Facilities
8.9
Staff
9.3
Value for money
8.5
Free WiFi
9.0
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End of dialog contentReviewed: 2 June 2024
Ann
United KingdomNothing it’s lovely
Smart quality and friendly attentive staff
Stayed in June 2024
Reviewed: 2 June 2024
Louise
United KingdomStayed here as we were seeing Peter Kay. We were upgraded on arrival which was a real treat. Our room was huge as was the bed. The staff on arrival were pleasant as were the evening shift staff. We didn't have breakfast as we like to sleep in. The room was spotless and the bed was very comfy. Most Hotels I've been in are cold in winter but the Queen was lovely. Best of all was walking in to the Hotel. You feel and and are treated like royalty.
Stayed in March 2024
Reviewed: 2 June 2024
Daniel
United KingdomUnfortunately there is a lot of building work going on around the place which is a disadvantage at the moment. Also the light coming through the door was a bit annoying because I like a pitch black bedroom so it made it hard to fall to sleep.
The staff were friendly. The room was nice and clean although very small it felt cosy. it was easy to check in and out. In a great location. The pillows were super comfy. The bed was hard but I like a hard mattress so it was perfect for me. The curtains were very good for blocking out the light.
Stayed in June 2024
Reviewed: 31 May 2024
Pam
United KingdomNothing
Loved the hotel the location was great
Stayed in May 2024
Reviewed: 31 May 2024
Wayne
United Kingdomhomeless outside begging for money every time we waked outside
always clean and friendly
Stayed in May 2024
Reviewed: 31 May 2024
Hevia
IrelandThey could have at least one vegan option on the 24h room service, we got back late from a festival and couldn't order anything. But we managed to order Deliveroo so in the end it was ok.
- The hotel was beautiful and modern - The staff super nice and helpful - The location was perfect to walk everywhere but not noisy at all - Comfy bed and amazing shower - Big tv screen - AMAZING big mirror with a ring light, heaven for getting my makeup done 😁
Stayed in May 2024
Reviewed: 31 May 2024
Nicola
United KingdomRoom service the choice is not good ..and the food we got didn't have everything it comes with it
Stayed in May 2024
Reviewed: 30 May 2024
Lee
United KingdomNothing
Every aspect was excellent and all staff really helpful and polite. A credit to the hotel
Stayed in May 2024
Reviewed: 30 May 2024
Phil
United KingdomVery busy as its a large hotel. Conference being held so LOTS of delegates everywhere - not too much of an issue, but not an escape from the crowds if that's what you're after.
Very nice staff, and great location. Felt quite premium with a lovely entrance area. Only a swift stay so didnt make use of most of it - but a nice place to lay your head for a good night's sleep.
Stayed in May 2024
Reviewed: 30 May 2024
Maisie
United Kingdomnothing really, it was perfect
most beautiful bar and rooms and how we were right next to everything in the centre
Stayed in May 2024
Reviewed: 29 May 2024
John
United KingdomLovely hotel will be stopping again next time am in Leeds
Stayed in May 2024
Reviewed: 29 May 2024
Charlotte
United KingdomThe pillows were a bit lumpy
The hotel is beautiful! The Grand Pacific bar and restaurant where we had drinks is beautifully decorated and the atmosphere is lovely. Drinks spot on too! Staff very helpful and friendly always great service. location right in the centre.
Stayed in May 2024
Reviewed: 28 May 2024
Manisha
United KingdomWe didn't like the fact that we couldn't connect laptop to screens in the room as there were WiFi issues. Roy Iddison your engineer was very helpful and managed to give us the right cable for the connection. Please do recognise him as he was professional and attentive. He also showed us how to increase the heat in the bathtub as it was not clear. Also, the room could do with some hooks to hang towels and items. No drawers either so not very practical.
We were upgraded to one of the Suites because I think we were over charged with the double that was reserved but we were pleased with the upgrade and enjoyed the stay overall.
Stayed in March 2024
Reviewed: 28 May 2024
Declan
United KingdomVery clean, good size room, comfy bed and great shower. Location was also excellent.
Stayed in May 2024
Reviewed: 28 May 2024
Alison
United KingdomGorgeous hotel, centrally located in the city centre, and extremely reasonably priced.
Stayed in May 2024
Reviewed: 27 May 2024
Shelley
United KingdomReception staff were fantastic, very friendly.. Hotel is charming and in a perfect location.
Stayed in May 2024
Reviewed: 27 May 2024
Matthew
United KingdomReally nice hotel, everthing was fantastic amd the water pressure in those showers!!
Stayed in May 2024
Reviewed: 27 May 2024
Patrick
United KingdomSqueaky bed
Location-perfect Staff-great
Stayed in April 2024
Reviewed: 26 May 2024
Travel87
United KingdomThe rooms are small, the service in the bar is not good. People come in from outside and it looks more like a pub than a hotel lounge.
The facilities are all renovated and the location of the hotel is close to everything.
Stayed in May 2024
Reviewed: 26 May 2024
Ellie
United KingdomNothing
Lovely hotel , very clean
Stayed in May 2024
Reviewed: 25 May 2024
Charlene
United KingdomNothing Everything was perfect
Everything was out of this world, the staff were lovely and the whole hotel was spot on
Stayed in May 2024
Reviewed: 25 May 2024
John
IrelandEarly bar closing for residents
Central location
Stayed in May 2024
Reviewed: 25 May 2024
James
United KingdomGreat location, access straight from inside Leeds Station. Staff friendly, nice clean room.
Stayed in April 2024
Reviewed: 24 May 2024
Lynn
United KingdomNothing
Central
Stayed in May 2024
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