28-30 Seymour Street, Westminster Borough, London, W1H 7JB, United Kingdom
#190 of 1,015 hotels in London
Guests' ChoiceBased on 202 hotel reviews
8.6Cleanliness
9.0
Comfort
9.2
Location
9.4
Facilities
8.6
Staff
9.2
Value for money
7.9
Free WiFi
9.0
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 9 June 2024
Jane
United StatesI wish I could stay longer!
This is our 2nd time staying at Zetter Marylebone. The location is perfect - central to the tube, shops and parks. The hotel is just off busy central streets - so retains a small neighborhood feel. Loved the variety and quality of small restaurants close by. Staff was genuinely attentive. the decorative style of the rooms and amenities feels like you are staying at your old moneyed uncle's London Townhouse. Well thought out elegant touches of new and antique furniture and artwork.
Stayed in June 2024
Reviewed: 4 June 2024
Svenja
Germanyno -all was very nice!
Lovely location, very quiet room - considering it's so central! Very nice staff, helpful and friendly.
Stayed in May 2024
Reviewed: 20 May 2024
Stephanie
United KingdomIt's very overpriced. There are no extras, no breakfast included, no facilities; you can get much more for this price in the same area (such as spa/gym/pool/more space)
Stayed in April 2024
Reviewed: 6 May 2024
Susan
AustraliaThe bar closes on Sunday.
If you are looking for a quirky quiet, peaceful hotel in central London - this is you. Rooms comfy and plush, staff great - friendly, helpful, just the right amount of involvement. A lovely downstairs 'parlour' to boot. You can walk everywhere - Hyde park 5 mins down the road. Deluxe room has a queen bed - ok for me - no good for my other tall fam members. Would need a king. Breakfast ok but hey this is London - not Asia. If you want a quiet chill this is place.
Stayed in May 2024
Reviewed: 25 April 2024
Penny
CanadaAll was excellent !!
Helpful , central, fun and clean
Stayed in April 2024
Reviewed: 27 February 2024
Katie
South AfricaWould have been nice to light the fire in the evenings
A beautiful little find. Felt very well looked after and loved how intimate it was.
Stayed in February 2024
Reviewed: 20 February 2024
Catherine
United KingdomGreat location. Cosy, characterful and stylish interior. The staff were friendly and attentive
Stayed in February 2024
Reviewed: 20 January 2024
Sally
United KingdomNo meals
Small quaint and friendly
Stayed in January 2024
Reviewed: 21 November 2023
Clare
United KingdomWe stayed in a suite which was luxurious and had everything including an old record player. Beautiful bathroom with all mod cons. The only item not included in the room was a television which seemed unusual.
Fantastic room with amazing facilities. Huge bath and excellent shower. Great location and close to great shops and places to eat. Lovely staff and so friendly.
Stayed in November 2023
Reviewed: 29 October 2023
Nicholas
United KingdomNot having breakfast included.
The atmosphere and decoration were wonderful.
Stayed in October 2023
Reviewed: 20 October 2023
Jennifer
United Stateswhen i stayed in 2017 there was a room with 2 twins which is nice for friends traveling
the room was comfortable and well designed. hotel manager Eljesa Saciri and her co-workers were very efficient in arranging a comfortable stay
Stayed in October 2023
Reviewed: 19 October 2023
Nikita
United StatesLoved the property. Great location and staff! Decor is so fun!
Stayed in October 2023
Reviewed: 13 October 2023
Matt
United KingdomGood location, good clean room, helpful staff.
Stayed in September 2023
Reviewed: 7 September 2023
Kramer
South AfricaNarrow passages but all good
Love a boutique style hotel. This was great
Stayed in September 2023
Reviewed: 22 August 2023
Rachel
United KingdomThe most helpful staff and lovely feel to the place, with wonderful cocktails in the cosy bar! It feels as though you've been welcomed into someones house. It's located right behind Oxford street and a couple of minutes walk from the nearest tube. The room temperature was perfect and easily changed, the bed was SO comfortable, the bath was deep and large, the shower was powerful with the toiletries really nice too. I can't wait to go again!
Stayed in July 2023
Reviewed: 10 August 2023
Oystein
United StatesOne item is sort of obvious that the area/corridor for reception/guest greeting is too narrow. When guests arrive with luggage the entrance for others is blocked. Though I do realise it is not an easy fix
No breakfast this time but have been happy before. Staff friendliness and relaxed atmosphere are biggest selling points. Bar crew was fantastic this time around (I had my first proper Pegu Club this side of the Nile as a matter of course!!)
Stayed in August 2023
Reviewed: 22 July 2023
James
United KingdomI love townhouses
location was excellent
Stayed in June 2023
Reviewed: 21 July 2023
Georgina
LithuaniaA tad too pricey
Its individual character
Stayed in July 2023
Reviewed: 27 June 2023
Lori
United KingdomThis lovely hotel is a delight. Beautiful interior, fabulous rooms with the most comfortable bed. The staff are also exceptional....the whole ambience is quiet and calmness. There is no doubt we will stay again. Thank you.
Stayed in June 2023
Reviewed: 18 April 2023
María
IcelandNothing we disliked but just a couple of pointers to management. We were there in January so it was cold, wet and overcast outside. I would have loved to see candles in the dining room and bar. On Saturday afternoon we were having food and wine in the sitting room and as it was gloomy outside, we asked if the fireplace could be lit but were just told no! Bit of a shame. The staff could have been a little more interested, they seemed a bit stressed but nothing to serious, just an atmosphere thing. :)
Very pretty townhouse close to Marble Arch and Marylebone Lane. We walked everywhere we wanted to go: Soho, Mayfair, piccadilly, St. Jamres´s, Regents park and all the main high streets in Central London. The decor was eccentric like old London meets old Paris. Our room was so pretty with a four poster bed, large bathroom with a good shower and bathtub. When we checked in on a cold, rainy day in January the fireplace was lit, so cozy. All was nice and clean. Would definitely recommend.
Stayed in March 2023
Reviewed: 14 April 2023
Josh
United KingdomCoffee at breakfast was quite expensive
Breakfast was phenomenal.
Stayed in April 2023
Reviewed: 30 March 2023
Lee
United Kingdomnothing. all good other than cost
loved it but London is so expensive, that we won’t be able to stay again.
Stayed in March 2023
Reviewed: 9 February 2023
Adam
United KingdomGreat location and lovely homely detail.
Stayed in December 2022
Reviewed: 4 February 2023
Andrew
United Kingdomnothing
The style
Stayed in February 2023
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content