Location is fabulous - right on the Leas

Stayed in May 2024

The shower was in the bath making it difficult to get in and out and once in the bath it was impossible to stand under the shower without bending over with a risk of falling on the slippery surface. The toilet seat wasn't secured so moved when sitting down. Not much storage space in the room.

Staff at reception and breakfast were friendly and helpful. Quality and variety of breakfast was great including cooked options. The area is very quiet and peaceful. Bed was comfortable.

Stayed in May 2024

Clean, quite and loved how it still had the 1800's style but yet decorated for 21st century

Stayed in May 2024

Hotel caters for coach trips so breakfast arrangements have to work around them.

Exceptional staff in all areas.

Stayed in May 2024

Limited parking - had to pay for a permit to park on the street outside. I thought £5 was reasonable to park until noon the next day, but heard other guests complain. Seems unfair that guests who manage to get one of the hotel’s limited parking spaces don’t have to pay but everyone else does. Might be worth adding £5 a day to the rate and then saying all parking is covered.. I was at a wedding. I asked the barman if I could have a look at a local gin bottle which I spotted behind the bar. Despite him already having taken a payment from me and knowing my room number, he wouldn’t give me the bottle to look at (which I found a bit weird!) I was really impressed with one of his colleagues who went down to the cocktail bar to grab a bottle of my favourite gin, as they didn’t have it upstairs and all the rest of the staff were fabulous. The room (I got an upgrade - thanks!) was stunning.

It was a really lovely hotel, staff were, on the whole, helpful and friendly

Stayed in May 2024

Slightly dated in area although there was work taking place to upgrade.

Great location, attentive staff and good value for money.

Stayed in May 2024

The exterior is looking a bit tired

The location

Stayed in April 2024

Great staff, incredibly quiet location, clean and comfortable hotel.

Stayed in April 2024

Lovely location near the sea amongst pretty gardens. Room was comfortable, bathroom immaculate, breakfast excellent.

Stayed in April 2024

Some staff extremely rude with a couldn’t care less attitude despite being really quiet

Good location clean and value for money

Stayed in April 2024

The breakfast service was overwhelmed, this was disappointing for many people. The staff tried their hardest and were very good but this service needs to be organised better. It was an amateur process

Room facilities were great. Very spacious, clean and well maintained. Staff were excellent Cocktails very good indeed

Stayed in April 2024

Price can sometimes be too high !

Location and hotel and staff

Stayed in January 2024

Would have liked a bath!

light comfortable room.

Stayed in April 2024

Nothing to comment on.

Lovely location, very friendly staff. The room we had was pretty small, but it was dog friendly and we were there for a one night stop over, so it was fine for us.

Stayed in March 2024

Breakfast

Stayed in April 2024

Price of meals Shower - difficult to control heat / risk of scalding

Location Comfortable bed

Stayed in April 2024

The walls of the hotel are exceptionally thin, and unfortunately, soundproofing seems to be lacking. Despite being on the second floor, we could hear everything from the room next door and even from the room above us. The noise level was particularly disruptive; every footstep was audible, making it difficult to sleep even with earplugs.

This charming hotel is conveniently located within walking distance of Folkestone harbour, making it an ideal choice for those seeking seaside adventures. The hotel is pet-friendly, with an additional supplement of £20 for furry companions. While guests can enjoy the welcoming atmosphere of the hotel's bar downstairs, it's unfortunate that dogs are not permitted in that area

Stayed in April 2024

Fab location for walking on the leas, beach and into Folkestone town centre. Very dog friendly.

Stayed in April 2024

Parking is limited at hotel and surrounding areas . The staff and management need to chill out was like going to a hotel in the 1950,s especially at breakfast this is not the way to do things in 2024 loose the ties !!

Nice location, great room and plentiful breakfast

Stayed in March 2024

Slow shower drainage. Non-working make up/shaving mirror.

Good old nicely refurbished hotel next to beach, town centre and rail station.

Stayed in April 2024

From the picture in the advert, I was expecting a 4 posted bed. It would have been the perfect surprise for my wife's birthday. Parking is a bit of a faff, but that's just not picking.

We didn't have the breakfast. The location of the hotel is well placed, in the quiet area of Folkstone. The room we were given had a view of the sea, and exceeded my expectations in every way. We didn't use the room service, however it was good to have the option. The Jacuzzi was a lovely touch.

Stayed in April 2024

the shower had low water pressure, however, this is the first time that it happened, perhaps because it was aroom on the top floor.

Rooms are comfortable, staff os always accomodating and friendly.

Stayed in March 2024

The furniture is old, not very clean. The water pressure in the bath was weak. The sink is very low and inconvenient. We were living on the ground floor and it was quite noisy due to the road. It was stated that there is a breakfast, but instead there were just some products in the fridge like butter, yogurt, milk, ham, cheese (was spoiled), grape, buns and some cornflakes. Main reason we like to have breakfast included is to save time for excursions and walks around the city, as being a family with two kids with different tastes takes time. Some source pans I wanted to use were not clean enough.

Near the center and 15 min walk to Dover Castle Clare was answering quickly enough.

Stayed in March 2024

Parking poor.

Great location and a really nice old fashioned British seaside hotel. Modernised but retains that old feel.

Stayed in March 2024