Nothing I can put my finger on.

Dated but at the end of the day just a place to stay before your early morning flight

Stayed in May 2024

hotel just a bit tired inside, could do with reufrbishment

location to terminal 5 and the pods for transport to the terminal, excellent idea

Stayed in May 2024

The charges for leaving the car overnight whilst staying at the property seem rather high, considering it was around 8 hours over night (cost £15), when checking in and paying for all room and car park I was told to get my invoice only upon check out (odd), but when it came to check out early in the morning the night porter gave us a completely different invoice from a different person. Unfortunately we only noticed when we were already at the airport, so to late to return and change it.

Definitely the location (proximity to the airport ), the room was sufficient just for the night before the flight,

Stayed in May 2024

The cost of the necessary hub is £8 per person eah way which puts a considerable cost on your accommodation cost should you be a family of four

A very nice welcome at reception after a long journey to London. A great location for Terminal 5 and surprisingly quiet. Good signposting and instructions on reaching Hotel via the Hub. The reception area very bright and clean and would liked to have had more time to enjoy food choices.

Stayed in May 2024

Don't know. Only there for one quick night.

Great location for Heathrow Terminal 5. Good price.

Stayed in May 2024

Couldn't connect to the wifi on my phone in my room. No lifts, which was ok for me, but could be an issue with heavy suitcases for rooms upstairs. Also would be helpful to have USB chargers in the rooms along with plug sockets, and a plug socket to charge your phone nearer the bed.

Room was a good size, and clean and the bed was comfortable. Nice hot shower with good pressure. Great location for flights from Heathrow terminal 5.

Stayed in May 2024

Interior is old. Getting into the hotel from the pod is awkward with the code. How the get the code when entering was not clear. Ask for the code before leaving the hotel.

Very close to the airport. Sufficient for my stay. Best choice I guess if you have an early flight.

Stayed in April 2024

Disappointing food, but lovely staff. Night-porter gave me key code for Pod gate but put #code# instead of [code] which delayed me a while.

Comfortable room. Bus access easier than I had thought. Pod.

Stayed in May 2024

The location

Stayed in April 2024

None

Location ( 5-10 minutes) to terminal 5 LHR

Stayed in May 2024

Rooms a little small and out dated.

Proximity to terminal 5

Stayed in May 2024

The hot breakfast items were dry & luke warm & not very tasty. Cold items were ok though & there was plenty of it. No sound proofing so we heard every plane land. Thankfully they seemed to stop around midnight to 6 am before waking us up again.

Staff were excellent & the pod system to get there was convenient. The hotel is basic but good value.

Stayed in April 2024

2 things We checked in late and had a very early start next morning. Although we paid on check in we couldn't for some reason get a receipt until the next morning when we other things on our minds. We arrived using the Pod transport from Terminal 5. It goes goes to an airport car park next to the hotel. It is very convenient. There was a fee for this , 8 pounds each person per journey totalling 32 pounds which was added to our hotel bill. Now the Pod transport has nothing to do with the hotel so a charge is understandable, but my problem is there was no mention of this in the hotel description nor when booking. This was a 29% markup. If more than 2 people are travelling, taxi from the airport might be better value and certainly if from a different terminal to 5 would be easier. Terminal 5 is accessible by free train but the airport central station is some way from all terminals, difficult with a lot of luggage. This charge is not the hotel's fault, but the failure to clearly mention it is. Otherwise The experience was excellent and we will return.

Location and price

Stayed in May 2024

Small room. Overlooked car park , reception staff not the friendliest or most helpful, breakfast not the best, cold meats looked cheap and nasty. Bathroom grout grubby and bath handles rusted. No fridge. There are no plugs by bed. It is expensive to get a taxi too when arriving late at night. Shop prices are extortionate to us but maybe average for the area. Wouldn't go again. Definitely more for the business person.

Bed comfortable, on ground floor, cheaper than a lot around the area. Nice wait staff at breakfast. Clean.

Stayed in May 2024

No elevator to second floor. Could be a problem for older folks and carrying lagguage up and down.

Proximity to Terminal 5 and easy access to Terminal 5 via PODS.

Stayed in May 2024

Pods to and from T5

Stayed in May 2024

Inexpensive

Stayed in May 2024

The room was a bit tired but it was clean and comfortable. No one is having their holidays here so it really doesn't matter. One thing to mention is that this hotel is NOT suitable for anyone who struggles with stairs, there is no lift and my room was a long way from reception.

If you have an early flight the location could not be better, I arrived at T5 on the Elizabeth line in the evening, found the automatic PODs, jumped in and five minutes later I was in my room and did it in reverse the next morning. Perfect.

Stayed in May 2024

Cheapermbeer

Breakfast available after I left

Stayed in May 2024

Not having sockets next to the beds, although this seems to be standard in hotels now

Excellent location for getting bus to Heathrow Terminal 5

Stayed in May 2024

Could do with a bit of updating especially bathrooms. However the stay was ruined by being charged £16 to get back to the car park in the morning plus the code didn’t work for anyone so we all stood in the rain waiting!

Clean, location and staff were all good.

Stayed in May 2024

State of repair of room - hand basin broken/no lift

Stayed in May 2024

Dated. Bathroom was mouldy in places.

Spacious and great location

Stayed in April 2024

Room probably need a refresh but was clean and comfortable.

Ideal location for Terminal 5. Maple Express Parking nearest off airport parking.Scheduled shuttle bus to airport, or the Heathrow Pod. Service bus stops outside hotel also to airport and other directions.Aviation Bar has outside terrace overlooking Northern Runway.

Stayed in May 2024