No lift

Location

Stayed in June 2024

The hotel is 3 stories and did not have elevators. This was not a problem for us as we had a room on the ground floor. Hotel is pretty big so your chances of getting a room on first or second floor is pretty good.

This hotel is an extremely good value if you want to stay near terminal 5 at Heathrow. We spent 1 night before our flight after taking the Heathrow express train. It is easy to get to using the pods for remote parking from T5. There are signs by the elevator outside the main terminal and the hotel gives you instructions on their site, Allow about 10 minutes to get there, The room was comfortable and clean. The bed was a small queen. Plenty of room to move around. The restaurant served decent food for dinner. Did not have breakfast, Would stay here again instead of in London if flying out of T5. Much better value than the Sofitel in the airport.

Stayed in May 2024

At breakfast there were absolutely no gluten free options in cereal or bread selections. There was also no non-diary milk options for tea and coffee. I asked the member of staff on duty but he was totally disinterested and mostly unhelpful. I also had a problem with room service - I couldn't get through on the telephone so it resulted in my having to go to the restaurant and order service to be brought to my room. When it actually was I had to call again as no cutlery was provided.

As always the Thistle Heathrow is such a convenient location for the airport and the rooms are spacious and comfortable enough.

Stayed in June 2024

Bit tired

Looking a bit tired but perfect for a short stay with an early start

Stayed in June 2024

Room was very warm and the aircon didn’t work properly.

Great location close to the airport, very good value for money, restaurant served good food.

Stayed in June 2024

Nothing we were aware of.

We had dinner after our arrival, our flight the following morning was too early for breakfast.

Stayed in June 2024

Breakfast was adequate but utterly without flair.

This hotel doesn't have to try too hard to be absolutely the best option for passengers using LHR Terminals 2 and 3. Sometimes you get a great airport view, sometimes you don't.

Stayed in May 2024

No lift and long passages

Didn’t have breakfast. Great hotel when on an early flight. Very large , but feels safe in spite of long passages. No lift, so only good for light travellers. Good bus connections and pods to get to terminals- even at 4am

Stayed in May 2024

All good.

Location,parking, monorail, food bar,staff.

Stayed in June 2024

Having to pay £8 for the gate I thought was a rip off when the pods are free, just make the cost of staying more expensive there, so I don't know if I would bother staying there again..

First member of staff very helpful, showed me to my room

Stayed in June 2024

Lack of elevator for a hotel that is close to the airport is problematic, I came with a suitcase and was at the second floor so was heavy to carry upstairs.

Place was clean and staff were helpful

Stayed in June 2024

Some of the carpets and fittings in the conference areas needed a refresh

Perfect as an overnight stop before a very early flight. Walk to the pods was main reason for the visit. George in the restaurant deserves a mention for excellent customer service

Stayed in June 2024

The outside looked more like a Bunker than a hotel and no signs for people arriving on foot to reception

Clean and comfortable

Stayed in March 2024

Room at the second floor and no elevator. The staff didn't offer to help either.

proximity to the airport

Stayed in June 2024

I am repeating myself as I am staying the second time in 2 years(due to attending an event in the hall). THE PLACE IS SCREAMING FOR A REFURB! While the cleaners are working hard to keep it clean, it is just below standards with old, smelly carpets,old bathrooms, and room furniture/amenities.Some deluxe rooms had the bathroom done,but still a shower curtain remains in place(which is not just anaesthetic,but I can't think of it as hygienic)

The staff are very friendly and helpful 🙂 especially the ladies working at the restaurant breakfast area and the cleaners

Stayed in June 2024

Good location, easy to get to airport.

Stayed in May 2024

Easy access to T5 by Pod or bus

Stayed in June 2024

The restaurant was lovely and the breakfast was excellent real value for money. The beds were very comfortable great after a long 48 hours travelling from the other side of the world!

Stayed in June 2024

The property is a little dated, but we just needed somewhere to rest before our flight so it didn't matter.

Located close to the terminal. Easy to reach via pods. Room clean and bed comfortable. Small but serviceable room.

Stayed in June 2024

One of the staff is not very friendly. When I checked in, he just told me to pay and handed me the room key. Nothing else.

Close to Terminal 5, cheaper than Sofeti. Room is clean.

Stayed in June 2024

Finding the pod at terminal 5 The hotel looks tired

Getting there.by the pod

Stayed in June 2024

It was a bit tricky taking luggage up and down stairs to get to the room

Not too far from the airport, could easily get there by bus.

Stayed in June 2024

Basic, clean and prior to flying pretty convenient for T5 - too far to walk so need a taxi. No noise

Stayed in May 2024

There was nothing I didn’t liike

Really comfortable, clean room. Staff friendly and helpful.

Stayed in June 2024