Reception staff are quite abrupt and rude, rooms are very dated, we booked a suite rather than a standard room, peeling wallpaper, cardboard takeaway cups for coffee and only 2 so you had to rinse it out, sign on tv saying broken do not use and generally hotel needs a good clean ..certainly not worth £140 per night.

Not much

Stayed in May 2024

Broken showers to rinse off after the pool. One was a hose pipe one was strapped to the wall wall the other just trikeled out. The room was dusty outdated shower area molding etc

Beds so comfy

Stayed in June 2024

Breakfast would have been good, if cooked properly & kept warm..

WiFi location good

Stayed in June 2024

The rooms were very dated deffo needs a lick of paint and some new carpets !

The staff were great very helpful

Stayed in June 2024

Outdated hotel

Close to the pier

Stayed in April 2024

Bathroom was too hot, heating wouldn't turn off. Breakfast was cold, the English breakfast wasn't kept hot. The staff couldn't cope when a coach party arrived. There is a £12 a day fee to park on site. The view from our room was their refuse site, a pile of black bags. When we spoke to them about it, they moved the black bags and replaced them with metal cages.

Convenient for the town and seafront.

Stayed in May 2024

No bar licences and both jacuzzi and sauna were shut down for maintenance. The showers were a mess and the changing rooms dirty, broken lockers, hairdryer taped together. Really sad to see a great facility so run down and neglected although I understand time and effort is being made now to get these back up to standard. I had also asked for a lower level room and was on 2nd floor with a broken lift - alternate at other end of hotel was available.

Breakfast was great. Main areas of hotel lovely and staff were super friendly and helpful. Good parking facility but twice the price of nearby car parks.

Stayed in May 2024

Rooms no bar for alcohol rooms grubby decor poor unlikely I'll stay again

Location easy parking

Stayed in June 2024

The sauna and jacuzzi weren't working. The beds were too hard Accommodation was tired and worn and not enough plug sockets

Great location near to the entertainment venues and walking distance to the beach

Stayed in June 2024

The jacuzzi and the sauna were broken

The location was amazing, the staff were very hardworking and hospitable.

Stayed in May 2024

The spa was not running properly, out of (gym, jacuzzi, swimming pool and sauna) only the swimming pool works, the changing rooms could be significantly improved. Importantly, staff do not look quite motivated and you end up waiting quite a bit to be served while you see them running around ignoring you.

The hotel is ok, just. The rooms are of good size and reasonably clean but the inner doors do not quite work.

Stayed in May 2024

Having to pay by bank card for everything. Took a lot of cash to let the kids spoil themselves.

Close to all amenities.

Stayed in May 2024

Regrettably the hotel is very ran down. The jacuzzi and sauna were closed. The hotel itself hasn’t been renovated in many years. It’s just not worth £180 pounds a night.

The location

Stayed in May 2024

The night porter didn't have great English so initial discussions were difficult. But we got over it. Room was run down, but clean. Curtain pole hanging off the wall. Windows single glazed so you could hear the cars in the car park next door. Mattress was well past its date. Bouncy and we both ended up in the middle of the bed. Carpets were old, and floor boards creaked. Bathroom was run down, Black mold spots. Bar had no alcohol as they didn't have a licence.

It's a hotel in an excellent position with a swimming pool.

Stayed in May 2024

They advertised a sauna, Jacuzzi and spa. In all honesty none of those were actually working. So I paid so much money and didn't get the facilities as advertised . Very disappointed

The location was good

Stayed in May 2024

The hotel is extremely dated, and not the cleanest. The bar was not open for our stay and neither was the sauna. Breakfast was not great.

Great Location, 5 mins walk to the beach and seafront. Parking available at hotel. Swimming pool on site is a big plus.

Stayed in May 2024

Entrance to car park was loads of smashed glass Bed was half broken rolled off one side ended up sleeping in single bed

Close to center

Stayed in May 2024

The breakfast wasn't great. Full English, yoghurt, rice Krispies or croissant. The cappuccino was nice. The sauna and jacuzzi weren't working. The changing room for the leisure bit is very small and communal, the lockers ate my pound coin The draught diet coke in the bar was so bad they bought cans the next day. The page on here doesn't tell you the hotel is halfway up a very steep hill. When I ran a bath the water was slightly brown. The TV aerial was intermittent. Floorboards were creaky. The phone in the room didn't work to even ring reception. They have swimming lessons booked in the evenings so you can't get in the pool when you want. There was no info given to me when checking in about the WiFi password, if there'd be housekeeping, when the pool is open, where the pool is located There is no bit of garden or outdoor area. Parking is £12 per night. I had to be a bit forceful to close the bedroom door. The restaurant is closed apart from a small breakfast.

The room was pleasant and the beds were comfortable. The staff did their best to accommodate guests. I liked having a fan in my room. It was all clean.

Stayed in May 2024

Unfortunately we could not regulate the temp of the shower water it was boiling as shower was broken Over head shower fell onto my head as it wasn’t screwed in when I chose to switch from hand held shower head to ceiling. Very dangerous,

Location

Stayed in May 2024

The facilities a bit outdated/tired and the room serviced only every 2 days.

Location was excellent, the breakfast was very good and the staff had been very kind and helpful. The heated swimming pool was a welcomed bonus.

Stayed in May 2024

Room was tired looking Also the whole hotel looked like it needed some care and attention. Breakfast wasn’t as fresh as I hoped! The food looked and tasted like it had been sat there for hours . Also no labels on the food containers so the lids were taken on & off by guests just to see what was in them!! More fresh fruit would have been nice., Parking - signs in the carpark said £8 for 24 hour (overnight) but charges at reception was £12!

Greeted with a smile Those team members we meet were all very polite and helpful Room was clean

Stayed in May 2024

Rooms were very clean but could do with being updated as furniture and carpets look tired. Bed was too soft and I woke up with backache

Staff were amazing. Very friendly and welcoming. Very clean throughout. Good central location

Stayed in May 2024

We chose the hotel as it has sauna and jacuzzi advertised, both out of order, very dissatisfied with that. Parking charge was advertised at £8 on the carpark board, was charged at £12. And only paper cups in rooms available to make drinks into - this is expected in a hostel, not a hotel. Not a great value for money :(

Location was great. Pool was warm

Stayed in May 2024

Decor was shoddy, need a damn good redecoration. Took over 30 minutes to get back into the hotel after our night out. Very poor.

It’s locality

Stayed in May 2024