The smell in the toilet its was quite awful smelt of drains we had to buy an air freshener to be able to use the toilet/ shower. I

Friendly staff rooms nice size

Stayed in June 2024

The location was very close to the beach, to the town centre, restaurants and bars were easily found.

Stayed in May 2024

No hot water from sink On top floor lift not working Could have been warned

It was ok

Stayed in May 2024

The tv remote didn’t work and the shower head also didn’t work.

Fay was super helpful and lovely!

Stayed in May 2024

Breakfast was fine and served by a very pleasant lady.

Reception was eventually fine but there was noone present when we arrived. The hotel was tired and our potentially pleasant room needed redecoration.

Stayed in May 2024

The location was excellent, within comfortable walking distance of the centre of town and the coastal walk. I had an ensuite room which was spacious, well appointed with the necessary coffee and tea etc, and clean. I'm a theatre nurse and a little OCD about cleanliness; the room and hotel satisfied my picky expectations.

Stayed in April 2024

Breakfast was disappointing thought it was buffet breakfast with toast cereals etc. We got a packed breakfast instead with a cereal bar pan au chocolate a banana and a tangerine and a juice carton.

The room was huge and clean. Lovely fluffy towels and water, shower gels etc and Lovely touch of a chocolate each.

Stayed in March 2024

Bath and shower problems

Staff very friendly. Continental breakfast plenty to choose from. would stay again only issue bath wouldn't run and you had to turn on the shower to fill it up also shower was very slow flowing

Stayed in November 2023

The beds were broken so leaning to one side

Great location

Stayed in October 2023

It was clean

Stayed in October 2023

En suite door ill fitting with partially detached handle.

View from window

Stayed in October 2023

The view was amazing:)

Stayed in October 2023

The bed we had(double in room 3) was terrible. Mattress was awfull, you could feel all the spring through it. So I was really broken in the morning. This is something that would be an easily fix and at the end this is what a good hotel has to provide.

The friendliness from the staff, very welcoming. Big and nice room and good ensuite. Very nice towards our doggies and ideal located near the beach.

Stayed in October 2023

There is just the one central staircase in the middle of the house and no lift. It does mean that particularly if you're on a lower floor you may hear people come in the front door, and a few guests were a little noisy coming in late at night chattering away as they climbed the stairs. You may also occasionally hear a dog bark because the hotel accommodates pets. There is no manned reception desk.

The hotel is located in one of the older "posher" areas of Folkestone - very large houses now mostly converted to flats. It is handy for buses and about a half mile from the railway station. The rear rooms overlook the Folkestone Leas from which it is a short walk down the cliff path to a park and the beach. The room I had was a nicely furnished double room with an ensuite shower room. Both rooms were a good size and the bathroom was very well fitted with a large walk in shower and plenty of drawers and a cupboard for your toiletries.

Stayed in September 2023

Carpets stained, possibly in need of updating

Location

Stayed in October 2023

Room clean but a bit scruffy

Good staff, convenient location. Great value for money, lovely view.

Stayed in October 2023

Hotel is in a nice area and my room had a nice view of green and sea.

Stayed in October 2023

Guess a little dated in decor.

Location ideal for us as attending regatta. Close to other facilities too ie resturants.

Stayed in September 2023

The room was comfortable and clean though not much pressure in the shower ,the young lady was very accommodating

Stayed in October 2023

Street car parking is very limited.

The sleep 5 Family Room was ideal for our needs, was clean and comfortable and had a fantastic sea view. Continental style breakfast was basic but adequate. Also appreciated the ability to rent a garage for car parking, which gave peace of mind, although access to the garage is restricted.

Stayed in August 2023

.

Easy to find

Stayed in October 2023

Had difficulty operating shower, getting correct water temperature.

Adequate for my needs.

Stayed in October 2023

Be warned it’s quite a tall, narrow building so you may have to walk up lots of stairs, we didn’t mind too much but might be a struggle for some. Also a bit of a walk to town but in a nice quiet area next to the sea.

Lovely sea view, good sized room. The staff were all lovely, friendly and helpful.

Stayed in September 2023

even though it was basic they could do the investing in few more things just to make it feel a bit more cared for. better bedding would make a big difference for example

location, value for money. it was clear before booking in this was a value for money establishment so my expectations were set to that level.

Stayed in October 2023