Nothing...

We stayed at this hotel as it was closer to Gubeng railway station than many others, as we had an early train to Jogjakarta. We liked the tropical setting with lush garden.

Stayed in June 2024

Breakfast. Not enough places, tables. Toilet in our bathroom did not flush enough.

Beautiful lounge, garden and swimmingpool. Staf is great

Stayed in May 2024

Prices for drinks and pool snack bar are too high when compared to the average price ranges in Surabaya

The hotel is really nice, the room is spacious, clean and comfortable. It’s got plenty of new facilities, a great location and a great on-site restaurant with lots of cuisines to cater for you (extensive!). The staff were beyond nice!

Stayed in May 2024

Expensive restaurant and cafe prices; not many restaurant options in the immediate surrounding areas

Elegant, very comfortable, gracious staff, great pool

Stayed in May 2024

There was no hand shower or a tap outlet on the bathroom, it was a bit difficult for wudhu.

spacious room with qibla information (on the ceiling) it was really helpful for us. The menu on breakfast was good, with indomie buffet :) I love it

Stayed in May 2024

no standard 2 glasses in the room. No yoghurt at breakfast. Swimming pool closes to early in the evening. At arrival at 11.00 we could not enter our room, why, Bumi hotel will have clean rooms available that moment.

Brown bread at breakfast was very good. Rooms are comfortable. Real indonesian style hotel.

Stayed in May 2024

The room seems like a bit old but is confortable enough. Our bath didn’t look very clean to make us want to use it.

The hotel is nice. The team is very professional. The breakfast is outstanding. We’ll come back.

Stayed in May 2024

Europeanen people like to have knives. De staff perfectly supply these, when we asked .

The great Choice. The perfect service. The safe keeping of our luggage with small recu.

Stayed in May 2024

The swimming pool area is a bit outdated.

The lobby and staff are friendly, helpful and great. Breakfast was amazing, full of different and tasty choices. Room was very spacious, comfortable and beds amazing. It also had a great view over the city. Everything was very clean. We also did a massage with a scrub. Possibly more expensive than on the streets but really good masseuses.

Stayed in May 2024

However some properties were old and need to be rejuvenated. The bath tub, bed, etc need to be refined. The lamp in the room is not that bright. Some bed clothes are with holes. The tissue paper in the bedroom is lacking.

This hotel was in the past a luxurious one, and the image stays till now. The breakfast was varied and decent. The staff is polite and helpful.

Stayed in May 2024

Room was ok

The staff and the food

Stayed in April 2024

They need to rethink a few things.. i jv given my feedback and hopefully they will follow up.

It did have a grand look befitting a 5 star, though somewhat run down in a few areas. The staff, particularly the ones in the restaurant were great!

Stayed in April 2024

My expectations were actually exceeded.

I booked the hotel just for one night, as I had to take the flight early in the morning and was surprised to see that the hotel was so much bigger and had so much more to offer than it had actually showed online. It had big rooms, large swimming pool and a wide choice of food options. What surprised me the most was that they were serving breakfast as from 2 AM during the Ramadan. Very helpful and professional staff.

Stayed in March 2024

they are wasting so much money on staff that are not working, too many of them doing nothing at the lobby area especially situated on the front door. money can better be spent on maintaining the hotel and on cleaning staff. the pillow cases are dirty have to ask for change, the phone in the room is not working.

The design of the hotel is nice have a traditionla rich old money feeling to it, the room is spacious.

Stayed in April 2024

Spacious rooms. Green area surrounding the hotel. Nice area with restaurants and shops inside the hotel. Nice and helpful staff members. Good WiFi speed. Great shower!

Stayed in March 2024

Hotel & the staff both were excellent.

Stayed in March 2024

None

Food

Stayed in March 2024

The selection bread and jam were limited. No croissants and the jam could be further improved, and butter too. The rest is perfect! Charging system recommended to be upgraded via usb port rather than an extension cable.

Breakfast was good and featuring plentiful of local dishes. The restaurants are exceptionally good, both staff and food.

Stayed in March 2024

The hospitality is top-notch

Stayed in February 2024

The hotel is older, which you can tell. Bathroom felt a bit dirty because of this because of stains. It might have been perfectly clean, but replacing older toilets for example could make a huge difference. Dinner is quite alright, but overpriced.

Friendly staff, specially pak Nyoman. Comfortable bed, nice view and good location. Breakfast is good.

Stayed in February 2024

It would be really good to have a small fridge in the room, and the area is quite empty, you need to take a grab to go around.

The hotel is almost perfect. The decoration, the facilities, the restaurant, and the location to visit the Ijen.

Stayed in February 2024

Nothing

Interior is fabulous

Stayed in February 2024

The time for breakfast. Too early to finish. Sometimes we have late wake up, and too short to have breakfast

The food

Stayed in January 2024

Tennis courts was quite expensive for just an hour. 300.000

Breakfast was amazing. Big rooms and good amenities. Friendly staff.

Stayed in February 2024