Jl. Mayjend Sungkono 120, Sawahan, 60256 Surabaya, Indonesia
#9 of 162 hotels in Surabaya
Guests' ChoiceBased on 164 hotel reviews
8.7Cleanliness
9.2
Comfort
9.2
Location
8.9
Facilities
8.9
Staff
9.3
Value for money
8.6
Free Wifi
7.5
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: May 13, 2024
Salsa
United States of AmericaThe smell in the room, the Gym, looker rooms and the smell of mold on the walls.
The Breakfast and the pools is excellent
Stayed in May 2024
Reviewed: May 1, 2024
Phil
New ZealandGreat service, horizon club is great value. Breakfast was very nice.
Stayed in April 2024
Reviewed: April 26, 2024
Harriett
IndonesiaI liked it all
The check in and check out was easy. They helped us with our baby and toddler. The room was so clean with great space and extra facilities. They had extras you could add on for children that were well priced and fun.
Stayed in March 2024
Reviewed: April 14, 2024
Siska
IndonesiaNothing
The room is spacious, clean & well maintained. Good facilities with 3 private tennis courts for guests. Large swimming pool with slide for kids.
Stayed in April 2024
Reviewed: April 12, 2024
Ika
IndonesiaBreakfast little bit crowded and sometimes run out of some items.
Big tropical swimming pool with slide for kids, comfy and clean bedroom, nice sauna room, delicious breakfast.
Stayed in April 2024
Reviewed: April 1, 2024
Renuga
SingaporeNothing at all. Everything was awesome!
Very clean and comfortable. Booked the stay to celebrate my mum's birthday and Shangri-La staff made it very memorable!
Stayed in April 2024
Reviewed: March 11, 2024
Ucanab
IndonesiaNeed more variety of breakfast
Facilities and great hospitality
Stayed in March 2024
Reviewed: February 28, 2024
Deandre
United States of AmericaNothing at all! I can’t wait to come back.
This was amazing! The pool and gym facilities were some of the best I’ve seen in Surabaya. They also made the room special for Valentine’s Day for my special person. It was truly a wonderful stay.
Stayed in February 2024
Reviewed: February 26, 2024
Mittul
IndiaProperty is little old and need some repairs but still maintained very well!
Very beautiful property , staff was really nice They were very helpful and doing their best to give a comfortable stay. Spa and wellness was absolutely amazing.
Stayed in February 2024
Reviewed: February 9, 2024
Wiseman
NetherlandsOne small thing, the pineapple juice is watered down too much.
Lovely hotel, excellent service and food. Always enjoy it here rooms, beds, cleanliness always top notch.
Stayed in February 2024
Reviewed: February 1, 2024
Digi-sat
CanadaAbsolutely the best attentiveness and caring of guests from one of the most beautiful and traditional luxury hotels in Indonesia. Management understands that flexibility and generosity goes a long way for all guests staying at this hotel. That combined with one of the best lounges of probably any hotel in the world and you have a winning combination. I always enjoy my special stays at this hotel. Whether for business and/or a little relaxation, the staff at this Shangri-la in Surabaya make you really feel like a valued customer. This is what the experience should be like at every hotel but unfortunately is not always the case in this world. I'm pleased to know that it still exists at this little gem Shangri-la in Surabaya. Thank you to all the staff for making my stay so enjoyable.
Stayed in January 2024
Reviewed: January 25, 2024
David
AustraliaNothing
Food, service and the pool for kids
Stayed in January 2024
Reviewed: January 2, 2024
Brandon
South AfricaNA
The layout and ambience !! It was a wonderful stay !!
Stayed in December 2023
Reviewed: January 2, 2024
Yulisyah
SwitzerlandThe bed was so hard and uncomfortable.
The room was very nice.
Stayed in January 2024
Reviewed: December 29, 2023
Adji
IndonesiaNothing
Very comfortable room and great location. Great pool and good food in the restaurants and room service. Especially good place for families with kids.
Stayed in December 2023
Reviewed: December 28, 2023
Fisherbrain
South African/a
I liked the option of accessing the horizon lounge. All the staff was excellent in the service delivery, a special mention to Diana and Sania for making our visits so special !! See you next year !! Was the peace I needed to get things done.
Stayed in December 2023
Reviewed: November 27, 2023
Brett
AustraliaThe pool was great
Stayed in November 2023
Reviewed: November 13, 2023
Mohd
MalaysiaNothing
Everything about Shang....service was excellent..staff are friendly.
Stayed in November 2023
Reviewed: November 3, 2023
Pusparani
IndonesiaA bit far from city & traffic
Almost all, nothing to complain
Stayed in October 2023
Reviewed: October 22, 2023
Michael
IndonesiaI think the hotel still allows smoking in the reception lounge and club floor and as such both areas have a distinct smell. They have extractors and purifiers to get rid of the smell, but it does not work completely.
The lounge,bed, room, pool and staff. Evening cocktails and canapes Great Breakfast selection. The quietness.
Stayed in October 2023
Reviewed: September 11, 2023
Dominik
United KingdomRestaurants expensive and the quality not reflected in the price
Pool area was great and the rooms comfortable - the lobby was huge!
Stayed in August 2023
Reviewed: September 8, 2023
Lilian
SingaporeThe quality of food served during breakfast could be of a higher standard.
Breakfast was good but do have room for improvement especially the quality of food.
Stayed in September 2023
Reviewed: August 21, 2023
Balasubramaniam
IndonesiaPool area and set up looks outdated. Gym also could use some modernization (better move to pool area rather than closed area.
Breakfast was good, room was clean and comfortable and the ambience was very nice overall in the hotel
Stayed in August 2023
Reviewed: August 21, 2023
Handoko
IndonesiaGym area, strength equipment should be renewed. Changing room, including shower , sauna , jacuzzi have been outdated should be renovated.
Hospitality of the staffs. Large lobby area though smoking is still allowed. Cleanliness
Stayed in August 2023
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