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  5. Reviews of The Phoenix Hotel Yogyakarta - Handwritten Collection

Reviews of The Phoenix Hotel Yogyakarta - Handwritten Collection 5 stars

Jalan Jend. Sudirman No.9, Jetis, 55233 Yogyakarta, Indonesia

#44 of 315 hotels in Yogyakarta

Guests' Choice

Review score

Based on 502 hotel reviews

8.4

Score breakdown

  • Cleanliness

    8.8

  • Comfort

    8.7

  • Location

    9.0

  • Facilities

    8.5

  • Staff

    9.1

  • Value for money

    8.3

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Showing 1 – 25

  • Reviewed: 6 June 2024

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Superior Heritage Queen or Twin Room
    • Stayed 4 nights

    The location was a bit further from the centre than anticipated. To get to the part of yogya with more restaurants or to go to places like the Keraton a taxi is necessary.

    The staff was very friendly, they helped us arrange a trip to the Borobudur with the sunrise at Punthuk Setumbu. More than enough choices for breakfast. The food on the menu is very tasty as well. We also used the gym and the pool, both were nice.

    Stayed in May 2024

  • Reviewed: 27 May 2024

    9.0
    I COULDN'T HAVE ASKED FOR BETTER
    • Leisure trip
    • Solo traveller
    • Superior Heritage Queen or Twin Room
    • Stayed 6 nights

    THE ONLY THING THAT WASN'T GOOD WAS SOME RENOVATION/REPAIR WORK AT 2AM IN THE ROOM NEXT TO MINE. I COMPLAINED AND THEY STOPPED BUT IT WAS N OT GOOD AS I HAD AN EARLY START THE NEXT DAY

    EVERYTHING WAS GREAT - THE MANAGER IS TERRIFIC, THE STAFF ARE EXCEPTIONAL, FRIENDLY, EFFICIENT AND VERY HELPFUL. AND THEY REMEMBER YOU AND YOUR NAME AND YOUR PREFERENCES. THE ROOM WAS VERY COMFORTABLE, GOOD INTERNET AND NICE POOL. AMAZING BREAKFAST. AND THE BOYS SERVING IN THE BAR WERE LOVELY, FUNNY AND FRIENDLY.

    Stayed in May 2024

  • Reviewed: 26 May 2024

    9.0
    Memorable stay!
    • Leisure trip
    • Couple
    • Deluxe Legacy King or Twin Room
    • Stayed 2 nights

    Could be more generous with quality and quantity of Tea, Coffee, Complimentary water in the rooms. Breakfast could offer more options of continental dishes.

    Great boutique hotel, with artistic and aesthetic interiors. Hotel has made the best of its space and organic growth with multiple wings, a courtyard functioning as restaurant extension, central fountain, beautiful swimming pool and decorative pieces all around corridors showcasing local culture. Close to railway station and not to far from the heart of Yogyakarta town, it has everhelping and courteous staff. The hotel has some good history of special guests like ambassadors, political leaders, etc of around the world who have stayed at the suites here.

    Stayed in May 2024

  • Reviewed: 14 May 2024

    7.0
    Small and older rooms but beautiful art in shared areas
    • Leisure trip
    • Couple
    • Deluxe Legacy King or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    The hotel is older. Our room was small looking over a gas station. The bathroom was tiny. No special treats or amenities. I'm not sure why this is considered a 5 star hotel.

    The location was great - close to Marlioboro Street which is what we were looking for. Good variety of food at breakfast.

    Stayed in May 2024

  • Reviewed: 13 May 2024

    9.0
    Lovely charming stay. Would book again.
    • Leisure trip
    • Couple
    • Superior Heritage Queen or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    There isn’t much in walking distance. But that’s Jogja. You need to get a taxi or ride to other sights and events. The staff is great about arranging it all.

    Beautiful hotel with charm and history. Staff were very friendly and kind. Restaurant and bar were excellent.

    Stayed in May 2024

  • Reviewed: 30 April 2024

    8.0
    Great location and very helpful staff
    • Business trip
    • Solo traveller
    • Superior Heritage Queen or Twin Room
    • Stayed 1 night

    Room was a little tired

    Excellent breakfast and very helpful staff

    Stayed in April 2024

  • Reviewed: 24 April 2024

    8.0
    Very good
    • Business trip
    • People with friends
    • Deluxe Legacy King or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    A bit old.. maybe need some minor upgrade to improve. Overall all ok

    The location, the room is big and comfy

    Stayed in March 2024

  • Reviewed: 21 April 2024

    9.0
    Excellent hotel in a brilliant location
    • Leisure trip
    • Couple
    • Superior Heritage Queen or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Parts of the bathroom starting to become a bit dated but understandable given an old hotel. Overall kept in great condition.

    Beautiful colonial architecture, kept really well. Nice pool in courtyard just a pleasure to be in, didn’t want to leave. Location very central, short walk from Malioboro.

    Stayed in April 2024

  • Reviewed: 20 April 2024

    9.0
    I would definitely return to stay longer in this hotel
    • Leisure trip
    • Solo traveller
    • Superior Heritage Queen or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    No so big pool

    It has museum, hotel within museum or museum within hotel? Just like to see the architecture and ancient stuff in almost whole building. Good breakfast with various food. Clean, neat and spacious room with balcony. I even had delicious a jar of butter cookies at room table as welcome (love to buy the tea set in the room). Location is near to main train station and the famous street Malioboro. All staff were giving excellent and friendly welcome, being museum tour guide, explaining everything about the hotel history. Front desk staff welcoming me very warm dan gave some friendly chat during my check out. I will recommend this hotel to my family, relatives, colleagues and friends.

    Stayed in April 2024

  • Reviewed: 13 April 2024

    9.0
    The place to stay in Yogyakarta
    • Leisure trip
    • Couple
    • Phoenix Executive King Room
    • Stayed 2 nights
    • Submitted via mobile

    Exceptional, authentic period property, very nice atmosphere and in top condition

    Stayed in April 2024

  • Reviewed: 7 April 2024

    9.0
    Nice and comfortable base for all of our explorations in Jogja and around!
    • Leisure trip
    • Family with young children
    • Superior Heritage Queen or Twin Room
    • Stayed 5 nights

    Western options for breakfast buffet could have been just a bit more (just sweet options).

    Vast breakfast buffet with a focus on Indonesian/Asian options. Very nice pool area to relax and real value for money spa options, well sorted and ample gym. Extremely friendly and helpful staff.

    Stayed in April 2024

  • Reviewed: 6 April 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Deluxe Legacy King or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Breakfast was great, staff were very helpfull

    Stayed in March 2024

  • Reviewed: 31 March 2024

    8.0
    well worth a stay
    • Leisure trip
    • Couple
    • Superior Heritage Queen or Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    Could be somewhat more generous with complimentary bottles of water Somewhat disappointing buffet dinner in its quality of foods

    Superb historical building Very well decorated Lovely staff - including those at dining area ( special mention : trainee Iqnab ?)

    Stayed in March 2024

  • Reviewed: 8 March 2024

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Superior Heritage Queen or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Nothing in particular

    Overall it was a comfortable experience. The staff were very courteous, food was nice and service excellent.

    Stayed in March 2024

  • Reviewed: 27 February 2024

    9.0
    Really worth the money
    • Leisure trip
    • Solo traveller
    • Superior Heritage Queen or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    The decor is on point but the breakfast buffet really stole the show!

    Stayed in February 2024

  • Reviewed: 27 February 2024

    9.0
    Great hotel, lovely staff
    • Leisure trip
    • Couple
    • Superior Heritage Queen or Twin Room
    • Stayed 3 nights

    Price/quality could have been better. I believe they are expensive because there are only a handful of 5 star hotels in Yogyakarta. Although I believe they deserve their stars, compared to some other hotels in Indonesia I would reconsider paying 80 euros/night.

    The staff is extremely helpful and attentive. The hotel is beautiful and it is well maintained. Our room was nice - nothing to write home about but clean and well equipped.

    Stayed in February 2024

  • Reviewed: 21 February 2024

    7.0
    Decent enough hotel but not enough Western breakfast options and all public areas are smoking!
    • Leisure trip
    • Couple
    • Deluxe Legacy King or Twin Room
    • Stayed 4 nights

    Not enough variety in breakfast options and our room was a long way (outside) from the reception area. Also, the restaurant is set up so that it is open plan with the outside, however, this means that the smokers can pollute everyone's air - inside, outside, poolside! Why should non-smokers be relegated to a small room next to the kitchen with no AC?

    The staff were very pleasant and the external appearance of the hotel is very nice. It is an historic building but our room was a very long way from reception. The food was OK, but the lighting in the bathroom was inadequate and the bed was uncomfortable.

    Stayed in January 2024

  • Reviewed: 20 February 2024

    7.0
    Good and affordable hotel
    • Leisure trip
    • People with friends
    • Superior Heritage Queen or Twin Room
    • Stayed 4 nights
    • Submitted via mobile

    No comment.

    Polite staff, good breakfast and room are clean and cosy.

    Stayed in February 2024

  • Reviewed: 17 February 2024

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Deluxe Legacy King Room with Pool View
    • Stayed 3 nights
    • Submitted via mobile

    We weren’t super impressed by the restaurant. Buffet breakfast is large and fine, but nothing special. Dinner was average. I’d recommend eating out

    Wonderfully atmospheric hotel, with great history to learn about and a good bar. It’s a nice location between station and centre, and a great pool.

    Stayed in February 2024

  • Reviewed: 9 February 2024

    9.0
    Superb
    • Leisure trip
    • Solo traveller
    • Superior Heritage Queen or Twin Room
    • Stayed 4 nights
    • Submitted via mobile

    The wake up calls from the nearby Masjids at 4am.

    Old and has a history. Spacious.

    Stayed in January 2024

  • Reviewed: 8 February 2024

    8.0
    Pleasant stay in colonial era building
    • Leisure trip
    • Group
    • Superior Heritage Queen or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Kettle in room didn't work, pool could use a renovation, a bit pricey for such a small room

    Great breakfast with lots of choice, near central station and Malioboro, reception fixed a good car and driver for Borobudur

    Stayed in February 2024

  • Reviewed: 7 February 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • Superior Heritage Queen or Twin Room
    • Stayed 3 nights

    i liked everything most of all the people

    all went well

    Stayed in January 2024

  • Reviewed: 3 February 2024

    9.0
    My visit to Jogjakarta was splendid, thanks to Phoenix for making our stay a memorable one.
    • Leisure trip
    • Family with young children
    • Deluxe Legacy King or Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    Nothing

    The ambience, the grandeur, the location

    Stayed in December 2023

  • Reviewed: 25 January 2024

    7.0
    Good
    • Leisure trip
    • Solo traveller
    • Superior Heritage Queen or Twin Room
    • Stayed 4 nights
    • Submitted via mobile

    General lack of quality management: insufficiently trained personnel little English spoken poor kitchen poor wine (badly stored)

    Good location near centre Quiet spot Colonial heritage building Friendly staff

    Stayed in January 2024

Showing 1 – 25

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