Bed comfort

Staff, location, décoration, spa, everything was splendid

Stayed in May 2024

the bed

the friendliness of the staff, the restaurants, the massage

Stayed in April 2024

Too crowded at the pool- not possible to book spa treatment on the day - the card to enter the room was deactivated at 11:00 sharp, and we couldn’t go in to pick up our stuff without the help of the cleaning lady -> the hotel should leave at least 15-30 mn buffer

Location, confort, spacious room, close parking and for free, great choice of restaurants

Stayed in March 2024

The breakfast was ok, but a bit more variety would be appreciated.

The suite was spacious with "a design touch but not too much". The bathroom was the biggest we've ever seen, with the toiletroom apart, nice shower and bathtub. Impeccably clean, a big comfy bed. Complimentary drinks and toiletries, bathrobes and slippers are provided. Central location, several restaurants with decent food. The spa features 4 saunas and a pool, not too big, but also not too crowded. Friendly receptionists speaking not only "the usual" English/German/French but also Dutch and Russian/Ukrainian.

Stayed in December 2023

Quality if the pillows in the main bed

Stayed in December 2023

All the facilities (wellness area, breakfast) are shared with Koener, a cheaper and looking a bit more outdated hotel. Reception is there as well, despite what the welcome message on booking says ;) Bed sheet was barely covering the double bed, rolled in constantly. Phones in the room did not work, hair conditioner was missing. The hotel was not very responsive to the messages sent on booking before arrival. There is no door between the room and the shower - not an issue, but good to know in advance.

Room was super quiet, spacious, clean and looked rather new. Sauna was good as well overall, relaxation room had enough space for everyone, had a lot of tea options. We were checked-in earlier than the indicated check-in time.

Stayed in December 2023

Standing in front of the parking garage and no response from the reception to open the gate. Also attempt to call the hotel reception was not succesfull. Partner had to walk around to get to the reception. At the dinner my schnitzel was not of good quality. With my feedback to the waitress nothing was done. The dish of my partner was ok.

Beautiful room. People working in the hotel were friendly.

Stayed in November 2023

As other reviews said the layout takes some working out! Suites are actually part of Koener Hotel which is connected to the Suites by an internal bridge, where breakfast room and spa located. Confusing email from hotel gives wrong check in info which is unhelpful, although sign outside when you arrive, points you to Koener Hotel where the reception is located. Signage inside hotel also confusing! Pool only open 10 to 6pm which is limited and jacuzzi by pool not very warm. Soft music played in breakfast room is irritating electropop- why any music ?! Parking is expensive but in winter the public car park close by is free, so no need to pay and staff to their credit, did advise this .

Suites big and stylish with enormous comfortable beds and huge bathroom complete with jacuzzi bath . Lots of towels and robes which handy for going to pool . Coffee machine and bottled water a nice touch. Lovely to spend time in on comfy sofa and big window onto square. Quiet location as Clervaux centre is very small! Reasonable prices (for Luxembourg) in restaurants and food good quality including Luxemburg dishes in brasserie. (Very limited eating options elsewhere in village) Staff generally helpful and friendly. Pool clean and good size for swimming. Spa area looked good but be aware the sauna area is naturist! Plentiful and good choice of quality buffet breakfast options including sparkling wine which was a nice bonus. In all a lovely hotel.

Stayed in November 2023

Always excellent

Stayed in September 2023

Reception is hard ro find

Great location, spa facilities

Stayed in October 2023

The whole hotel complex (it is three hotels joined together) looks like its been designed by a committee or even a "cultural soviet". 'Tasteless' doesn't cover the half of it. Over-designed, difficult to find your way around, interior decoration simply ghastly and though our suite (a split-level affair) was comfortable & clean, it was dark, badly lit - impossible to see what you were doing - with bathroom facilities not near the bedroom. For these you had to find your way down a curved set of wooden stairs in the middle of the night, in the dark because the light switched were impossible to work or find. I am 71 and need a lot of visits to the bathroom! The lifts were badly designed too and since no-one offered to deliver our luggage up four floors we had to drag these up the stairs to the lift. At these prices this is not good. So "nil-point" for design! Sorry.

Excellent Breakfast and dinner. Comfortable beds, spacious rooms. We were overnighting on our way through so didn't stop long enough to enjoy the town.

Stayed in August 2023

Nothing much. The only negative thing was the toilet paper, extremely cheap and rough.

We truly enjoyed our stay in this suite. Great location, nice staff, good breakfast. The room was huge.

Stayed in August 2023

Breakfast was good, but certainly does not wow: both food offering (basic buffet-style) and setting (no window meeting room) could be improved. Navigating inside the hotel is a real challenge with signs seemingly pointing in random directions. It took us >15 mins (no joke!) to find the reception after parking the car in front of the hotel parking garage.

Stylish room with clean and fully functional bathroom; excellent location in center of Clervaux.

Stayed in July 2023

Breakfast was lovely, staff friendly and accommodating and the rooms were really nice!

Stayed in May 2023

Nothing

In the centre of the village. Was quiet in March but in summer I’m sure will be a hive of activity. Used the swimming pool which was an added bonus. Large room, seating area.

Stayed in March 2023

Checking in process was a little bit of a let down, perhaps because different hotel is doing the check in. Coffee machine in the suite was broken, and noise insulation was poor even thought it was top floor duplex suite, at night I could hear other rooms TV, people talking, baby crying. Stepping back in time seeing iPod connector to play music and having three TVs in the place. For a wellness hotel one of the bathroom robes was stained and the bath towel was ripped which was in the room, so that was disappointing.

Swimming pool was cool, lovely teas in the spa relaxation room. the suite was generous size , deco was also cool. Bathroom shower room was top top. Location to castle was also great with night time being able to see it lit up. The restaurant was good and staff were lovely there.

Stayed in March 2023

Reception of hotel is combined with hotel across, seemed unorganized. Not very professional. Bed was uncomfortable (looked better than it sleeps) Spa/Welness was a let down. Great pool for kids, but for relaxing it wasn’t good enough. Jacuzzi and pool had cold water.

The suite was great, really big. Outstanding bathroom with bath and shower. Good facilities. Breakfast was big, lots of viarities. Sweet and salty. Coffee was good. Nice relaxion area in spa

Stayed in January 2023

shampoo and shower gel are fixed on the wall of the shower place. There is not shampoo and bath gel near the tub.

big room with chic design. There is free public parking just under the hotel building.

Stayed in September 2022

Bed too firm, rain shower too hard

Very nice big suite

Stayed in September 2022

Bit pricey. Bed was a bit (too) soft, pillows too big. But the latter was solved quickly by the staff.

Great spacious room, great bathroom. Helpful staff.

Stayed in September 2022

While I didn't use it, I thought the TV in front of the bath tub to be a luxuriously decadent idea.

Stayed in August 2022

I loved the stay and the hotel. What I liked less is the room for the breakfast. But something minor that did not damage the stay. Also the personeel at the brekfast was very kind.

Very beutifull design hotel. The room was superbly designed and the batroom was very large and confortable. The location, is also so quiet but at the center of the village. Very special. Also the offer of food was surprisinghly very good.

Stayed in August 2022

not much

nice design theme

Stayed in August 2022

Amazing hotel, very comfortable, breakfast was so nice too.

Stayed in July 2022