Insurgentes 322, 48380 Puerto Vallarta, Mexico
#125 of 135 hotels in Puerto Vallarta
Guests' ChoiceBased on 300 hotel reviews
6.7Cleanliness
7.3
Comfort
6.9
Location
8.3
Facilities
6.5
Staff
8.0
Value for money
6.9
Free WiFi
5.9
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 30 May 2024
Umair
CanadaLocation is convenient.
Stayed in May 2024
Reviewed: 29 May 2024
Treveion
United StatesDidn’t really care for the beds or the shower. There’s also a no visitor policy they hold. Stairs are kinda strenuous. Over all an old building.
If you want something in expensive in a part area then go for it.
Stayed in May 2024
Reviewed: 27 May 2024
Pedro
CanadaThey need an elevator!
Loved it
Stayed in May 2024
Reviewed: 13 May 2024
Reynaldo
United StatesIt's in a convenient location. Short distance from the boardwalk/beach.
Stayed in April 2024
Reviewed: 29 April 2024
Brusuelas
United StatesI did not mind, but there is no elevator. If stairs challenge you, be mindful . There is only 4 floors. No biggie.
Location, price, friendly bilingual staff.
Stayed in April 2024
Reviewed: 23 April 2024
Wendy
United StatesThe room was so tiny it barely had enough room for our suitcases. The bathroom was moldy and there the window in the bathroom had no glass or anything else that could be closed to keep out noise.
The location was very walkable with lots nearby. The layout was fun. The pool was a nice place to hang out. I wouldn’t exactly call the staff “friendly,” but they were accommodating.
Stayed in March 2024
Reviewed: 11 April 2024
Patricia
United StatesThe staff is not only polite but very courteous. From the front desk to the house keeping, everyone is helpful and nice. The property is kept clean, very clean as possible. The pool is also clean and perfect for kids. We all enjoyed it.
I don’t think this property is ranked properly. First, all the staff is not only polite but very courteous. From the front desk to the house keeping, everyone is helpful and nice. Second, the property is kept clean, very clean as possible. People need to understand that it’s an older building but that should not be held against the property, since it’s a well kept older building. Lastly it’s not the Ritz, but it lacks in nothing, and for the price, you can’t go wrong.
Stayed in April 2024
Reviewed: 3 April 2024
Lucia
United StatesMy room was not ready when i arrived so they put me in a room where the toilet was broken and the AC was not working properly. The AC remotes are outdated with faded buttons.Staff is not friendly. No elevator and must use stairs to get to your rooms. And very loud!!
I liked that it was in a good location.
Stayed in March 2024
Reviewed: 15 March 2024
Eric
United StatesN/a
Friendly staff, rooftop view, location, nice room!
Stayed in February 2024
Reviewed: 15 March 2024
Kara
CanadaRoom was dirty. Hotel was loud. Our door was paper thin.
room was dirty. There was a couple screaming and slamming doors in the middle of the night fighting and we did not get any sleep. The staff did not say anything when we told them about it. The buses start at 6:30 am and are very loud and woke us up every morning.
Stayed in February 2024
Reviewed: 14 March 2024
Treasure
CanadaThis gem is in the heart of old town. The pool was cool, the staff were great. The roof top patio gave you a great view of the city. Would stay again.
Stayed in March 2024
Reviewed: 6 March 2024
Dan
Canadasince i was there for 7 weeks, i did ask if i could have a small refrigerator in my room, but said there were none available, but i knew they did, as i had spoken to a customer who, was there for only a few days, did get one, but perhaps they had taken one out of a room, that they hadnt rented out for that period.
this was my 5th visit to this hotel, i was given the room 510 that i requested when i booked , they up dated alot of the plants around the pool, and decks while i was there, as well as some new chairs, and extra umbrellas at some of the tables.
Stayed in March 2024
Reviewed: 2 March 2024
Thomas
United StatesInternet is better than it used to. BUT still needs to be quicker.
Great location. Just what you need for a nights stay.
Stayed in February 2024
Reviewed: 29 February 2024
Bo
United StatesExtremely noisy between traffic and neighbors slamming doors. Step up from a hostel but very reasonably priced.
Very close to everything
Stayed in February 2024
Reviewed: 26 February 2024
Jimslim86
United StatesThe place was very dirty, the fridge was burned from ciggerettes, the floor was covered in dirt, the curtains were coming off the wall, the window in the bathroom didn't close, the hot waster was out a lot, the bathroom door would not latch, and the safe was not working at all.
The check in and check out process was nice.
Stayed in February 2024
Reviewed: 26 February 2024
Suzanne
United StatesThe room was dirty. The sheets were ok, but the walls in the room and the bathroom were dirty. There were red drips and brown spots that I could only imagine what they were, and tons of dark smudges around light and fan switches. I reserved a room with a double bed and I ended up in a room with 2 single beds. The hot and cold water in the shower was almost impossible to mix. You get scalding water or cold water but it's hard to get warm water.
Stayed in February 2024
Reviewed: 24 February 2024
Lillian
CanadaThere really wasn’t much to like, noisy, couldn’t sleep, air conditioning remote kept breaking down, safe broke down, bathroom smelled like a sewer, holes in the floor, gaps in the demo or to the balcony, safe bleeped thru the night, no toaster, no coffee maker, no pot in the kitchenette, no dishwashing Liquid or a way to light the stove, had to buy all of it, wifi didn’t work often….i would never go there again. Asked the staff to give us the toaster from next door because occupant was leaving and they would not give it to us. There was mouse poop on the roof the upper floor room and dead maggots in the light.
There really wasn’t much to like, noisy, couldn’t sleep, air conditioning remote kept breaking down, safe broke down, bathroom smelled like a sewer, holes in the floor, gaps in the demo or to the balcony, safe bleeped thru the night, no toaster, no coffee maker, no pot in the kitchenette, no dishwashing Liquid or a way to light the stove, had to buy all of it, wifi didn’t work often….i would never go there again.
Stayed in February 2024
Reviewed: 21 February 2024
Liz
AustraliaMy room was above the street and was unbearably noisy with traffic and music. I had just flown in from Melbourne (Australia) so consequently was very jet lagged and with all the noise I could barely sleep. For the price of accommodation I was appalled. The photos are very deceptive as to the real value of accommodation. Windows on street sides should be double glazed. Extra facilities should be included, eg, tv, hairdryers etc.
Cute pool but no privacy. Lovely plants.
Stayed in January 2024
Reviewed: 17 February 2024
Amanda
CanadaCan not believe they overbooked the hotel and gave our room away!! Terrible experience. They left us stranded!!
I got to the property and they gave my room away. We did not have a place to stay!!
Stayed in February 2024
Reviewed: 13 February 2024
Taylor
CanadaAt check in they tried to give us the wrong room. We paid for Standard AC and they tried to put us in Super Saver no AC. The room looked nothing like the photos, it was so run down. Soundproofing was terrible and the streets were really really loud. So loud that sometimes the balcony door would shake and make loud noise. The shower was so much smaller than in the photos, you could only rotate. So small that the water sprayed out of the shower all on the bathroom door? Stayed here one night on a holiday and the overcharge was ridiculous.
They had lots of water refill stations and the location is good. Theres lots of sitting areas around the hotel. The room had a little balcony. The staff stored our bags shortly and nothing was messed with.
Stayed in February 2024
Reviewed: 5 February 2024
Benjamin
CanadaWas a little noisy from the main road and the bars
Location is close to all the bars and restaurants, only 5 min walk from the beach area.
Stayed in January 2024
Reviewed: 4 February 2024
Alexio
United StatesCould have used better pillow. Lack of outlets in the room. Only given one key which is annoying when not traveling alone. Pool was frigid and ice cold. Only issued exactly two towels at time of check in. No other towels. Face cloths. Foot towels.
Location was greats
Stayed in February 2024
Reviewed: 4 February 2024
Rafael
United StatesSpace and location.
Stayed in February 2024
Reviewed: 3 February 2024
Robert
CanadaNo a/c, toilet room was so small had to sit on toilet side ways. Lots of street noise
Location
Stayed in January 2024
Reviewed: 25 January 2024
Jatniel
MexicoOnly one connection in the room for conecting my advices… The small bathroom No elevator, I’m staying in the 4 floor…
Stayed in January 2024
La Grande-Motte, France
Santiago, Chile
Belgrade, Serbia
Wellington, New Zealand
Solo, Indonesia
Bad Füssing, Germany
Perleberg, Germany
Elbasan, Albania
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content