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Reviews of LUXOR EMPIRE 3 stars

Lot 1675 Kampung Tanjung Mali Jalan Pantai Cenang, 07000 Pantai Cenang, Malaysia

#128 of 128 hotels in Pantai Cenang

Guests' Choice

Review score

Based on 84 hotel reviews

4.6

Score breakdown

  • Cleanliness

    5.2

  • Comfort

    5.2

  • Location

    7.4

  • Facilities

    5.0

  • Staff

    6.4

  • Value for money

    5.5

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Showing 1 – 25

  • Reviewed: 28 May 2023

    4.0
    Facilities not same as mentioned in booking.com
    • Business trip
    • Family with young children
    • Standard King Room
    • Stayed 4 nights
    • Submitted via mobile

    There is no keetle, tv and minibar in my room not same as mentioned in booking.com. The manager should edit the info in the website about the facilities that you provided to the customers.

    Location is good & parking is spacious.

    Stayed in May 2023

  • Reviewed: 2 January 2023

    5.0
    Passable
    • Leisure trip
    • Couple
    • Standard Twin Room with Garden View
    • Stayed 2 nights
    • Submitted via mobile

    no signal for tv

    your cat

    Stayed in January 2023

  • Reviewed: 15 October 2022

    4.0
    Disappointing
    • Leisure trip
    • Solo traveller
    • Budget Double or Twin Room
    • Stayed 7 nights
    • Submitted via mobile

    There were no towels no cleaner no water just an extremely basic experience the room was so dark and miserable I'm quite upset I booked it for 7 days

    You get what you pay for I suppose

    Stayed in October 2022

  • Reviewed: 11 October 2022

    5.0
    Passable
    • Leisure trip
    • Family with young children
    • Budget Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Resort was not well maintained. I purposely book this hotel as there are pool available however it was not open. The room were not cleaned, dust avery where and had weird smell in the room and outside too There were no locked for toilet door and there are a space between door which can see through from outside. It look like a abandoned hotel..

    Friendly staff,big room. Had sofa bed too.

    Stayed in October 2022

  • Reviewed: 10 October 2022

    6.0
    for the price i paid it was worth it, there is a safety box, mini fridge, aircond, hot shower, and many more. so everyth
    • Leisure trip
    • People with friends
    • Standard Twin Room with Garden View
    • Stayed 3 nights
    • Submitted via mobile

    there should be someone guarding the counter at least before 10pm

    for security at the entrance, only guest in the house can access

    Stayed in October 2022

  • Reviewed: 12 September 2022

    6.0
    Pleasant
    • Leisure trip
    • Group
    • Budget Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Good location

    No breakfast

    Stayed in September 2022

  • Reviewed: 4 September 2022

    5.0
    Passable
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 4 nights
    • Submitted via mobile

    The bedroom make my body pain

    The area have a lot of food

    Stayed in September 2022

  • Reviewed: 29 July 2022

    4.0
    Dissapointed
    • Business trip
    • Solo traveller
    • Standard King Room
    • Stayed 2 nights

    As them to maintain all facilities like they advertise. Floors dirty, Room smell of mothball. Toilet no lock and can peep thro and no hanger Lobby so hot, got cochroach in room, no breakfast as advertise although deducted still doesnt satisfy us. It is not beachfront ! No toilet tissue, fridge no workin and TV is out!!!!!

    Theres no breakfast! Booking.com shoud chec when registering hotels unto your online reservesations. I have been to many hotels but unfortunately, this is the worst. Pictures lies!

    Stayed in July 2022

  • Reviewed: 22 December 2023

    1.0
    It was terrible stay. The receptionist was rude.
    • Leisure trip
    • Family with young children
    • Budget Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    Everything is broken, old and very dirty

    Nothing

    Stayed in November 2023

  • Reviewed: 11 November 2023

    2.0
    No Other Guest Stays at This Hotel
    • Leisure trip
    • People with friends
    • Budget Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    No other guest stays at the hotel. Too scary

    Within pantai chenang

    Stayed in October 2023

  • Reviewed: 12 September 2023

    1.0
    Left the first night we check because no water and we never got inform they had a water shortage
    • Leisure trip
    • Family with young children
    • Budget Double or Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    Staff,manager,whole structure of the building

    Nothing

    Stayed in August 2023

  • Reviewed: 29 May 2023

    1.0
    Not worth the money i paid
    • Business trip
    • Solo traveller
    • Standard Twin Room with Garden View
    • Stayed 9 nights
    • Submitted via mobile

    Almost everything

    i stayed at this hotel from the 20/5-29/5/2023, had 3 water disruptions, no 1 cleaned my room through out my stay, only 2 TV channels which was reduced to 1, 2 days before me checking out, today when i checked out, no 1 was at the counter, we checked out at 08:00.

    Stayed in May 2023

  • Reviewed: 28 May 2023

    1.0
    really disappointed your services.
    • Leisure trip
    • Couple
    • Budget Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    please tell or call customers if your not available. don't cancel our rooms last minute and make sure your prices are right at booking!

    Please make sure our room available to stays and update at booking if your rooms are not available for customers!

    Stayed in May 2023

  • Reviewed: 28 May 2023

    3.0
    Bad experience.
    • Business trip
    • Solo traveller
    • King Room with Sea View
    • Stayed 3 nights
    • Submitted via mobile

    Aircond was not cold. Water pressure was low. The rate per night was too expensive compared to their facilities and services. No breakfast included. Room was not daily clean.

    The location, hidden from the busy Pantai Chenang.

    Stayed in May 2023

  • Reviewed: 23 April 2023

    1.0
    Doesn’t deserve the room rate for the service
    • Leisure trip
    • Group
    • Budget Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    We arrived and the main door was locked no o e answer .. they let us wait outside in th street for 20 minutes.. pics show there is at least tissues in the toilets .. nothing is there .. my room was smelling bad for 3 days from the toilet .. they made us pay 30RM extra when checking-out because one of the towels have makeup stain on it.. no water kettle no cups or mugs no iron .. in the room description all is included while on the spot you have to pay even for toilet tissues.. very bad experience

    Nothing at all

    Stayed in April 2023

  • Reviewed: 29 March 2023

    10
    Exceptional
    • Leisure trip
    • Group
    • Standard Twin Room with Garden View
    • Stayed 3 nights
    • Submitted via mobile

    Location was great for getting onto the main beach strip and staff was lovely. Sorted out washing for us and gave us some tips on where to go.

    Stayed in March 2023

  • Reviewed: 25 March 2023

    9.0
    Beach hotel
    • Leisure trip
    • Couple
    • Budget Twin Room
    • Stayed 21 nights
    • Submitted via mobile

    The pool is not open but many of the hotel pools were closed, and water was off for a few hours each day . This was due to the government repairs not individual hotels. The staff let us know when it was back on. Nobody was around when we checked out to refund the towel deposits.

    I loved how close this was to the beach and that it was family owned and run. They are working hard to update and improve daily. Very helpful and kind. Our first room had issues, the fridge was broken , the cistern in the toilet was broken and the aircon broke too. The owners replaced the fridge and moved us across the hall ,so that they could revamp and repair everything in the room without disturbing us. The new room was lovely, the birds that visit the gardens are beautiful.

    Stayed in March 2023

  • Reviewed: 10 March 2023

    1.0
    Very poor
    • Leisure trip
    • Couple
    • Budget Double or Twin Room
    • Stayed 4 nights

    Rude and nasty staff. The room is obsolete and there is no TV in the economy room. Moreover you don't have a cleaning service every day. The hotel mentions a swimming pool which is closed and in very deteriorated condition. The staff ask for money for example to clean the blankets or the towels if you stay several days while the room service is supposed to be included in the price. Overall, I would not recommend this place to stay in Langkawi.

    Stayed in March 2023

  • Reviewed: 26 February 2023

    9.0
    Good Value For Money
    • Leisure trip
    • Solo traveller
    • Budget Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    not daily cleaning for housekeeping but it’s ok if need something just inform direct to front desk

    everything was good with proper parking area & easy to access main road.

    Stayed in February 2023

  • Reviewed: 23 February 2023

    1.0
    it was very bad hotel , dirty , bad service and all the furniture was very old. the staff for hotel force you to charge
    • Leisure trip
    • People with friends
    • Budget Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    I like just the location.

    Stayed in February 2023

  • Reviewed: 26 January 2023

    8.0
    Very good
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 4 nights
    • Submitted via mobile

    Hotel is very secure with many cctv all around the place, also very very good location .. 2 min walk to the beach and all the best restaurants around, nearby scooter rental places Taxi stand, awesome spa (alun-alun), shopping, coffee and sheesha spots, money exchanger and 24/7 mart, etc all very nearby 5 mins walks. The bedrooms are also very nice value for money with good amenities.

    Stayed in January 2023

  • Reviewed: 21 January 2023

    1.0
    Very poor
    • Leisure trip
    • Solo traveller
    • Budget Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    This is first time l entangled with this kind of hotel. I always dont book online which l dont Believe. I always walk in first to see the room before l book. No more booking online. Once. Bitten twice shy

    The room was different which l saw before booking. When l check in.the receptionist told me it was budget room. I was angry and wanted to cancel but she told me cant be refunded. The hotel is closed at 8.00 and there is no receptionist . It is look at as if it is haunted. This is first time l am seeing no receptionist at the hotel. I think this is the first hotel in malaysia where there is no receptionist.

    Stayed in January 2023

  • Reviewed: 4 January 2023

    8.0
    Its comfortable
    • Leisure trip
    • Couple
    • Budget Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    aircon

    near all stuff

    Stayed in January 2023

  • Reviewed: 3 January 2023

    1.0
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 3 nights
    • Submitted via mobile

    This review has been hidden because it doesn't meet our guidelines.

Showing 1 – 25

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