The broken elevator — which does not reach to the third floor where my room was in any case — was an issue. Worse, there was a safety issue with the third-floor spiral stairs: almost impossibly steep, with almost impossibly narrow treads, and with scrap-lumber "stabilization" of what looks like some pretty serious structural issues. I nearly injured myself a couple of times ascending during my visit, and damaged my property on the way out.

Staff was delightful: friendly, available and helpful. Amenities were great. "Africa"-themed room was delightfully quirky and comfortable. Location turned out to be good for what I was doing.

Stayed in May 2024

Cleanliness of the place, including hairs in the bed

Location was very good, walking distance to everything, organic shop nearby

Stayed in May 2024

Ambiance lamps in the room were broken, it was no big deal, just distracting for a min.

The room was wonderful, imaginative and comfortable to stay in. Breakfast was amazing the next morning, it really hit the spot, and gave us energy to explore. I enjoyed the location in Delft, easy to get to the center, with shops and good food all around. My daughter LOVED it!

Stayed in May 2024

Elevator not working.

Staff was so happy and service excellent. Restaurant superb.

Stayed in May 2024

Make sure your room is not at the front of the hotel. Very noisy all the time. Cafe outside the front door, which extends into the hotel Does not close till midnight.. Had to walk through it to enter the hotel, no lobby or anywhere to sit if you did not want to eat.

Could walk everywhere. Breakfast was good

Stayed in May 2024

Ensuite bathrooms (as with some other European hotels) were not as private as we were used to. Small rooms as is typical.

Great breakfast - newly renovated dining facilities and excellent food choices. Order the scrambled eggs! All included in room price. Location was great - 5 minute walk along the canal to main square. Excellent restaurants close by. Wonderful restaurant across the street in a small square - Hanno Cafe. Lobby/bar/restaurant area was very nice and inviting.

Stayed in April 2024

The hotel was having some work done and so the lift was out of action. This didn’t bother me as I usually use the stairs anyway and I didn’t have much luggage. However, to get to my third-floor room I had to climb an extra flight of very steep stairs with a tight corner and little to hold onto, almost like a ladder. I didn't think this was safe and I worried about falling (I'm in my 60s, quite fit but I have osteoporosis so I'm wary) I think they should at least have asked me if I minded this climb. I was told it was a room upgrade so I didn’t want to seem ungrateful. I probably would have asked to change rooms, on reflection- except that on the first evening I discovered I'd lost my passport on the train journey and everything else paled into insignificance!

Interesting hotel with themed bedrooms in a great location. Despite the buzzy atmosphere in the square my room on the top floor was really quiet. The upgrade to the Chinese- themed room was welcome and I had a sunken bath and a bed which went up and down. Also an amazing view over the roofs of Delft. Breakfast was good and there were plenty of restaurants nearby. Friendly staff.

Stayed in May 2024

The rooms needed renovation. The bathroom isn't totally separated from the room. The walls didn't go all the way to the ceiling and there weren't really doors so in the middle of the night if you needed to use the bathroom the motion lights and sounds would wake everyone else up in the room. I'm not sure if all rooms were set up light this, but ours was. The elevator was out of service while we were there which wasn't a problem for us, but might be for others. There is not a refrigerator in the rooms, but there is a communal one down the hallway which was a nice thing to have available.

Breakfast was wonderful. Location was just a short walk from the main city center. We were able to park in the small lot right next to the hotel for free.

Stayed in April 2024

Staff is really helpful and friendly, breakfast is good, location is super and rooms are very interesting. Special thanks to the chef who helped us in the early morning.

Stayed in April 2024

A little bit messy downstairs because they were renewing the restaurant, which will look great when it’s finished somewhere this month. We also received a discount coupon for any inconvenience.

Nice unique rooms sadly the special rooms weren’t available otherwise I would have loved to try one of them.

Stayed in March 2024

Shower area door was flimsy, lacking knob to close from inside.

Fantastic breakfast, included in the stay. Uniquely designed rooms. Cozy bunkbed nook (rented room for 3 adults- two twin beds and a bunk). Luggage storage provided while we explored the city.

Stayed in March 2024

Novelty room was fun. Kids loved the beds and theme. Staff were all very helpful and friendly. Breakfast was great.

Stayed in March 2024

The hotel was undergoing a major refurbishment of the dining area but it was not a problem at all to me. They communicated before i confirmed my booking, about how it would be and had provided an alternative space for breakfast and reading.. The noise didn't disturb me at all , I didn't hear it as it was not early in the morning or in the evening

I love the location, very near to the town centre and lots of lovely things to do and see within walking distance, also not far from the train by foot either. I think the staff are very friendly and welcoming and the room was really clean . I enjoyed the choices for breakfast too, plenty to set me up for the day

Stayed in February 2024

Bathroom wasn't really the best I've had in other hotels for that price.

Location, staff and rooms.

Stayed in January 2024

The room was small but it was good!

The breakfast was amazing 👏

Stayed in November 2023

Unfortunately the elevator was out of action, hence my mobility impaired wife preferred to accept a regular room on the first floor rather than the suite we had originally booked which was located on the 2nd floor; the cost difference was (sort of) repaid to us informally by the kitchen reheating an outside dinner we had taken away from a restaurant. The single staff members on duty tended to take quite a while noticing that customers needed attention.

Superb location in central Delft, with its own free car parking in the courtyard. Friendly reception with excellent English. Interesting and quirky hotel theme - all about trees and the forest, with extensive artwork to implement this. Comfortable pub-like dining/breakfast room with good breakfast spread.

Stayed in November 2023

Nothing

Everything

Stayed in September 2023

Great location and very nice staff members

Stayed in August 2023

Mosquitoes in room biting during night; bathroom area stinky

Dated

Stayed in August 2023

Nothing.

Beautiful hotel. my room overlooked the courtyard which was also a beautiful sight especially at night with the lights. Amazing location. The staff was great, polite ans helpful. The girl at the front desk was very sweet and stored my luggage passed check out time. Had an amazing time in Delft.

Stayed in September 2023

sadly, the elevator was out of order which made lugging our bags to and from the 3rd floor (4th for Americans) unpleasant.

great location in the heart of Delft with super welcoming staff and a nice breakfast - and cool individually themed rooms to top it off!

Stayed in August 2023

I loved the location ,so convenient for the town all the shops and the markets. also I loved the breakfast and the very friendly staff. My room was cosy and comfortable .A good nights sleep was had , the room was quiet.

Stayed in September 2023

The room was a little dingier than the pictures. They also run out of fresh bread fast in the morning so make sure you get to breakfast early. There was not so much left by just before 10am when we got there.

This is a lovely hotel - very environmentally sustainable. The staff were friendly and helpful. Our room was comfortable and had what we needed. The breakfast has locally produced and organic produce available which is great. The lounge area and outside square is very nice for working in or meeting friends in the day. Lively at nighttime too with a great Asian fusion restaurant on the square.

Stayed in August 2023

Would have loved a kettle in our room for tea making. The kettle which was provided upstairs was quite noisy and we were concerned about disturbing the other guests as we liked an early morning cuppa. Perhaps making one available to borrow on request would be good.

The location was great as was the breakfast. Plenty of choice. Friendly atmosphere in the Hotel. Felt like we were in the centre of the action and also easy access to the churches, other Monuments and markets in the square. The charm of the hotel matched the charm of Delft.

Stayed in September 2023