Housekeeping forgetting to clean the room one day

The overall experience at the Park hotel was great. The staff was very helpful and the breakfast although served as buffet was very good. The indoor swimming pool is clean and at a comfortable temperature. Great value and we will definitely go back

Stayed in May 2024

There was a swimming pool with nice heated water. Too bad there were no extra towels available (extra service!). Our room was quite small for the price we paid for it. It looked like the bathroom was almost the same size as the room. At night it was quite noisy in the hall, people shut the doors very hard or the doors closed heavily. Not pleasant when you travel with a baby.

The hotel was within walking distance of a center with shops and restaurants. The breakfast was diverse where you had a station where fresh pancakes and omelettes were prepared for you

Stayed in March 2024

There were swimming classes scheduled during the school holidays the pool was non accessible between noon and 6 pm. The pet fee to pay per night is quite high and no extra were offered for the dog. In general not many extra such as a bottle of water etc. The bed was not so comfortable and the matras seemed outdated so was the design of the room. Also the cleaning staff switched our room and when we came back to the hotel after dinner the room had not been cleaned so no fresh towels and bed made. The offer of television channel is extremely limited to the minimum. We had a much better experience the two previous time when we came.

The location, friendly and helpful staff.

Stayed in May 2024

Place need a refresh and our room 404 needed a good hoovering and there were lots of stains on the walls “dead bugs”

Loved staff and hotel was old but good and food in Resturant was lovely

Stayed in April 2024

The room was outdated, but comfortable. The only real disadvantage of the room is the noise from other guests. It sounded like the walls are made of paper. (I could hear the neighbours television and their telephone ringing for instance)

The room was very clean, and everything was there. Large comfortable bed. The staff is very friendly! The location is perfect for visiting Valkenburg centre (10 minute walk) The breakfast is fantastic! The pool and wellness are great! I would stay here again!

Stayed in March 2024

Nice spacious rooms. The pool was nice. And breakfast was good. No complaints

Stayed in February 2024

Economie kamer was aan vernieuwing toe

Authentiek hotel

Stayed in February 2024

Areas for Improvement: -Lack of In-Room Amenities: The room lacked complimentary water bottles, which is a common convenience in many hotels. -Room Service Communication: Although room service is advertised, essential details such as the reception phone number, price list, and menu were missing. Reliance solely on QR codes for information can be inconvenient; a simple printed guide in the room would be much appreciated. -Wi-Fi and Contact Information: The absence of easily accessible information like the Wi-Fi code and reception contact details in the room was a notable oversight. -Noise Levels: The cleaning staff were noticeably loud in the hallways during the morning, engaging in phone calls and conversations. This disturbance significantly impacted our sleep quality, leading to a need for a late checkout.

Highlights of the Hotel Experience: -Exceptional Staff: The hotel staff were notably friendly and accommodating, contributing to a welcoming and pleasant atmosphere. -Prime Location: The hotel's location is ideal, offering easy access to local attractions, dining, and shopping areas, enhancing the overall convenience of the stay. -Flexible Checkout Policy: The option for a late checkout is a significant advantage, allowing for a more relaxed and unhurried departure experience.

Stayed in January 2024

The romantic package was missed so the surprise effect was gone

Stayed in December 2023

Spa facilities a bit outdated and breakfast is quite limited but fine.

The location and ambience are amazing. Very unique hotel with a beautiful location and history. Personnel - absolutely professional and very friendly!

Stayed in January 2024

Cold water in the shower and swimming pool.

Clean rooms and nice personnel. Close to the centre

Stayed in January 2024

The room was cold. The sauna worked for 50% without a door and the Turkish bath was broken.

The breakfast was good.

Stayed in January 2024

My room the shower wasn’t that hot and the sauna you have to go without any swimming clothes which for me is not interested.

It’s a really nice hotel , very close to the city center, the staff always there to help.

Stayed in January 2024

The hairdryer didn't work in one of the rooms and cleanness on the stairs to go to the pool was dirty.

A lovely breakfast with all sorts 10/10 Pool was lovely 10/10

Stayed in December 2023

The hot water was hit and miss, did not enjoy the cold showers in the mornings at all. Bar staff were very slow.

Location excellent. Breakfast excellent. Spa facilities were good too. Receptionist very nice and knowledgeable.

Stayed in December 2023

The two separate twin bed. It was a bit annoying for us.

Location was perfect. We had a very kind waiter called Tibor who served us during dinner.

Stayed in December 2023

Things are a little old and beat up - its a great retro 1970's feel that could use a little sprucing up.

Breakfast was good, lots of choices. Pool was lovely and so was the sauna. Staff was terrific so friendly and eager to help. Bed linens top notch. I really enjoyed the bar/coffee and reading area. Quiet location just a 5 minute walk to center of historic area of town.

Stayed in December 2023

needs a bit of an update

location was excellent 👌

Stayed in December 2023

Breakfast was a bit odd since bacon and eggs were regulated by staff serving you and they were overwhelmed by the amount of people. Good selection of food though.

Great pool and sauna options on a good location.

Stayed in December 2023

The breakfast room was not big enough for the number of guests. It was difficult to find a seat, difficult to walk to get to the food. You had to queue for 5-10 mins to get your freshly made eggs or omelet. The omelet was very tasty though. Breakfast was not very relaxing. My room fridge did not work. The water for the shower was not very warm. There were horrible cracks in my sink.

The pool and sauna were lovely. The lobby was very welcoming with a beautiful Xmas tree. The bar staff were friendly. The location was fantastic with a car park. My room had lovely tall windows with a great view.

Stayed in December 2023

The stench from the bathroom was totally overpowering which obviously entered into the sleeping area every time the bathroom door was opened. I believe it was coming from the shower/sink drain but only minimally improved after taking a shower/wash.

We did not indulge in the spa or breakfast facilities as we were there for the Christmas experience that is Volkenburg. Coffee making facilities in the room were acceptable but the possibility of making 2 cups each would have been nice. The shower pressure was superb as was the bed & pillows etc, one of the best nights sleep in a hotel ever which was surprising given my comment below.

Stayed in December 2023

The rooms. I paid an extra €40,00 for an upgrade from basic room to comfort room. No one could explain to me the difference. The rooms was dreadfully small. The shower and toilet area were built for children. I have never seen such smaller shower and toilets area anywhere on my travels. Shower area was about 50 cm x 50 cm with a plastic curtain hanging on a rail to stop the splashing. Sitting on the toilet my knees were under the wash basin. The beds were really over soft and the TV channels were very limited for such a star hotel. No English channels (BBC 1, 2 or 3). TV was also very small. Thus the rooms killed the weekend there for us. They don't live up to rest of the hotel. We were on 0 (zero) floor. Also the bar was of poor quality. They couldn't make any cocktails because they had run out of the various ingredients to make them. No excuse on the first Friday night of the Christmas Market. The hotel was packed. Pity. We loved Valkenburg

Location is fantastic plus the parking. The pool was also fantastic. Good size and warm. Breakfast was ok. People were helpful and friendly.

Stayed in November 2023

The room is quite stuffy, it smells like cigarette buds. Some of the walls and furniture could use some painting.

Very nice hotel, with a lot of noble history. Breakfast is great, with live cooking. The swimming pool is very nice, with good water temperature. Location is another major plus, very close to the Sprookjesbos, a kid's attractions park. Valkenburg is a nice tow, with plenty opportunities to relax, have fun, and have culinary experiences.

Stayed in October 2023

They could put a bit more extra in the rooms like snacks and coffee machine nespresso or else for this value and standard. Also preserving and eating food could be a little later like 21.30- 22.00

The classic look do the hotel, the pool and comfortable beds, the staff was very friendly ans they have excellent nacho’s at the bar.

Stayed in October 2023