380 Queen Street, 1010 Auckland, New Zealand
#12 of 186 hotels in Auckland
Guests' ChoiceBased on 1437 hotel reviews
9.0Cleanliness
9.5
Comfort
9.5
Location
9.3
Facilities
9.1
Staff
9.3
Value for money
8.9
Free WiFi
9.0
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 10 June 2024
Arna
New ZealandThe food downstairs was not good at all, over priced too. Wouldn’t advise having breakfast here…
Upgraded room without charge, clean nice room, worth the price. Was only here for one night but enjoyed my stay.
Stayed in March 2024
Reviewed: 9 June 2024
Samuel
New Zealandgreat space and environment
Stayed in May 2024
Reviewed: 7 June 2024
Courtenay
New ZealandLovely refreshed rooms
Stayed in June 2024
Reviewed: 6 June 2024
Ray
New ZealandYou couldn't valet park a manual car. OMG
Easy to book, nice rooms
Stayed in June 2024
Reviewed: 6 June 2024
Nicky
New ZealandNo biscuits to eat with a cuppa, however chocolates were good
Staff were great, location awesome and restaurant outstanding!! Hand written personalised note was lovely
Stayed in June 2024
Reviewed: 6 June 2024
Margaret
New ZealandGood room and well located. The restaurant was excellent. Breakfast amazing. Prices pretty good for Auckland.
Stayed in June 2024
Reviewed: 5 June 2024
Marta
New ZealandGreat location in upper Queen Street, short walk to viaduct, shops etc. Clean, easy check in process. Decent cocktails, room service was nice. Room had everything one would need.
Stayed in June 2024
Reviewed: 4 June 2024
Jakub
New ZealandNothing to think off
Professional staff, good vibes, clean place, great location and good price.
Stayed in June 2024
Reviewed: 3 June 2024
Susan
New ZealandThe room far exceeded my expectations in terms of size, facilities and comfort and the view was stellar. The staff were consistently helpful and friendly and the location couldn't have been better for my needs.
Stayed in May 2024
Reviewed: 3 June 2024
Malcolm
New ZealandNothing
The free upgrade and the staff where awesome! Rooms were huge.
Stayed in June 2024
Reviewed: 3 June 2024
Alison
New ZealandNo complaints at all
Spacious comfortable room and super comfy bed. Fantastic location also
Stayed in June 2024
Reviewed: 1 June 2024
Robertshaw
New ZealandNoisy through the night with emergency vehicles and pedestrians
Great location for venue we were visiting. Clean and comfortable with friendly helpful staff.
Stayed in June 2024
Reviewed: 29 May 2024
Jun
New ZealandClean property and great location. Exceptional and easy-to-controll lights.
Stayed in May 2024
Reviewed: 28 May 2024
Nic
New ZealandEverything was great
It was absolutely wonderful ..
Stayed in May 2024
Reviewed: 28 May 2024
Gordon
United KingdomGreat, huge room, helpful staff, location brilliant, would stay again.
Stayed in May 2024
Reviewed: 27 May 2024
Chiska
New ZealandCleanliness and location; accommodating staff
Stayed in April 2024
Reviewed: 27 May 2024
Paul
New ZealandFriendly staff, comfy beds and clean rooms. excellent location too.
Stayed in May 2024
Reviewed: 26 May 2024
Tanya
New ZealandSo well appointed and clean!! Huge rooms and only about a 15m walk to the waterfront. If you are there for a show a Q theatre this is the place for you as it’s right across the road!
Stayed in May 2024
Reviewed: 23 May 2024
Susan
New ZealandThe majority of the service was gentle, welcoming and responsive - there was just one staff member who came across as pushy and rushed in his manner.
Amazing location and beautiful room, with lots of thoughtful touches as to what guests might need. Had one of the best risottos I've ever had at the restaurant. This hotel combines care, comfort and beauty really well.
Stayed in May 2024
Reviewed: 23 May 2024
Kiri
New ZealandOnly downfall was the pillows, just abit bulky and hard.
Thoroughly enjoyed our stay at the Airedale Suites. We got to enjoy a Room upgrade which was wonderful to get when checking in. Also being right on the main street of Auckland, there was no problem with the noise from our room at all. We loved our stay and would definately stay again!
Stayed in May 2024
Reviewed: 21 May 2024
Megan
New ZealandAgain, ventilation in the bathroom. Upon check out, it appeared that someone had either purposefully or by accident charged drinks from the bar to my room. Staff were quick to eliminate the charges but did leave me feeling a little uncomfortable.
The room was lovely! The bathroom could use some ventilation and the towel heater wasn’t working but minor things. Location was great, as was staff.
Stayed in May 2024
Reviewed: 21 May 2024
Amelia
New ZealandRooms aren’t very soundproof, the beds are a little hard and pillows aren’t the comfiest
Spacious, good amenities, very helpful and kind staff
Stayed in May 2024
Reviewed: 20 May 2024
Andrea
New ZealandN/R
Customer service experience excellent Beautiful ambience and feel Amazing room with top notch cleanliness
Stayed in May 2024
Reviewed: 18 May 2024
Bronwyn
New Zealandeverything was superb!
Fantastic view of the city, super comfy bed, coffee pod machine, luggage racks x2, extra pillows, excellent customer service, clean, fluffy towels. We will be back to stay again. Thank you Airdale Boutique Suites.
Stayed in May 2024
Avignon, France
Marsciano, Italy
Enånger, Sweden
Quito, Ecuador
Riva di Solto, Italy
Cape Town, South Africa
Pattaya South, Thailand
Rusutsu, Japan
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content