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Reviews of Casa Esmeralda by Katari This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

Pasaje Esmeralda, 160, Cusco, Peru

#11 of 296 hotels in Cusco

Guests' Choice

Review Score

Based on 188 hotel reviews

9.3

Score breakdown

  • Cleanliness

    9.6

  • Comfort

    9.6

  • Location

    8.3

  • Facilities

    9.5

  • Staff

    9.7

  • Value for money

    9.5

  • Free Wifi

    8.7

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: June 11, 2024

    10
    Wonderful
    • Leisure trip
    • Family with young children
    • Deluxe Double or Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    Everything was great

    Everything, the hotel and staff was amazing

    Stayed in May 2024

  • Reviewed: June 5, 2024

    8.0
    Overall the facility is well kept and I had a nice stay. If only it's located close to the plaza.
    • Leisure trip
    • Solo traveler
    • Deluxe Double or Twin Room
    • Stayed 7 nights

    The location. Hotel is in a somewhat residential area and the alley was not well lighted at night. You have to walk about 5 mins to get to the main street where you can find the pharmacy, grocery store and a few restaurants. Plaza De Armas is about 10-15 mins by Uber. Staff at the reception was only available at certain times. You are given the code to get into the hotel but most of the time, especially at night you get startled by guests ringing the doorbell and slamming their doors shut.

    It's a small hotel with a "homey" vibe. My stay came with complimentary breakfast and they have a special menu to choose from. The staff, especially Gladys (reception) was very helpful, courteous and accommodating. The bed was comfortable and Housekeeping really kept my room clean.

    Stayed in May 2024

  • Reviewed: June 4, 2024

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Deluxe Double or Twin Room
    • Stayed 5 nights

    Room and bathroom were quite small.

    Very modern place, room was clean, they even offer free tea and coffee available all the time which was really usefull. Breakfast was very various and delicious and when we had to leave early in the morning they provide us breakfast to go!

    Stayed in May 2024

  • Reviewed: June 4, 2024

    8.0
    Good quieter location
    • Leisure trip
    • Group
    • Deluxe Family Room
    • Stayed 6 nights

    The only slight gripe I have is the room (at least the one we stayed in) gets quite warm and stuffy with only 1 small window. We resorted to keeping the room door open a lot of the time when not sleeping to cool down the room,

    Front desk lady very patient and helpful. Breakfast is quite nice with good amount of options. Rooms and showers were clean.

    Stayed in May 2024

  • Reviewed: June 3, 2024

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Deluxe Double or Twin Room
    • Stayed 1 night

    The location was a bit sketchy to walk to at night, at least from the train station. Other than that, no complaints!

    The woman at the front desk was very helpful! We didn't get in until after 10:00 PM, and had to leave by 6:00 AM the next morning. She organized a to-go breakfast for us and walked us to our room!

    Stayed in May 2024

  • Reviewed: May 30, 2024

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Deluxe Double or Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    Nothing

    It was nice and clean. Staff was super helpful.The location was a bit far from the downtown, but on the the other hand, I believe the historical center is much noisier than here. So we were in the end happy about staying here.

    Stayed in May 2024

  • Reviewed: May 29, 2024

    9.0
    Warm and charming
    • Leisure trip
    • Couple
    • Deluxe Double or Twin Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Is’s at the end o the touristic area and we felt to take a taxi after 9pm. The street is closed at an end and the tours buses don’t want to enter and you need to wait them at the big street, but the taxi leave you at the door.

    The boutique hotel is very nice and quiet. Water pressure is good and hot. The rooms are actually heated and the view from the deluxe room was nice. It’s hard to find a hotel in cusco from where you see the sun or light in the morning. Breakfast was very good.

    Stayed in May 2024

  • Reviewed: May 26, 2024

    9.0
    Very nice place to stay good stuff helpful and I do recommend this place to others
    • Leisure trip
    • Family with young children
    • Deluxe Double or Twin Room
    • Stayed 3 nights
    • Submitted from a mobile device

    I love it it was cozy.

    It look like I live in my house

    Stayed in May 2024

  • Reviewed: May 25, 2024

    10
    Excellent!
    • Leisure trip
    • Group
    • Deluxe Double or Twin Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Staff was so amazing and helpful. Packed bag breakfast (couldn't make it due to tours and leaving for airport so early). Love the rooms, the beds were very comfortable!

    Stayed in April 2024

  • Reviewed: May 18, 2024

    10
    I couldn’t have picked a better spot to stay. I loved everything and felt safe.
    • Leisure trip
    • Couple
    • Superior King Room
    • Stayed 5 nights
    • Submitted from a mobile device

    No IRD BUT again the front desk agent packed cute little breakfasts bags and pointed in the direction as what food apps they use to deliver food. I’m just a fatty and was craving something sweet late at night. lol

    Everyone was so warm and welcoming! My luggage had gotten lost at the airport and our front desk agent even offered to assist us in having the airport deliver the luggage to the hotel. It was very sweet. I felt very fortunate to be so well taken care of.

    Stayed in April 2024

  • Reviewed: May 6, 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Deluxe Double or Twin Room
    • Stayed 4 nights

    Awesome staff, confortable room.

    Stayed in May 2024

  • Reviewed: May 1, 2024

    9.0
    Nice hotel in a quieter part of the city (yet close to the city centre) with great hosts and good breakfast.
    • Leisure trip
    • Solo traveler
    • Superior King Room
    • Stayed 5 nights
    • Submitted from a mobile device

    Very nice hotel in a quiet part of Cusco (yet close to the city centre, and a walking distance from Wanchaq train station), comfortable bed/pillows, great breakfast, amazing views from the window. Gladys and Giara were great hosts, very accommodating and kind.

    Stayed in April 2024

  • Reviewed: April 28, 2024

    10
    Nice and quiet rooms
    • Leisure trip
    • Couple
    • Deluxe Double or Twin Room
    • Stayed 3 nights
    • Submitted from a mobile device

    quite location and rooms for Cusco but still close to the historic center. The staff makes sure there is not much noise from the other guests in the hallways. Good breakfast, comfortable beds, we really liked it.

    Stayed in April 2024

  • Reviewed: April 27, 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Deluxe Double or Twin Room
    • Stayed 2 nights
    • Submitted from a mobile device

    The staff are very friendly especially Gladys. She is very accomodating, and always answers our questions.The location is safe and near to the Plaza and restaurarants and travelling agencies.

    Stayed in April 2024

  • Reviewed: April 22, 2024

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Deluxe Double or Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    Smelly in bathroom due to sewerage

    Quiet, good breakfast.

    Stayed in April 2024

  • Reviewed: April 18, 2024

    8.0
    Very Good
    • Leisure trip
    • Solo traveler
    • Standard Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Rooms don't have a good view

    The staff are very friendly, Gladiss were super

    Stayed in April 2024

  • Reviewed: April 15, 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Deluxe Double or Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    The exceptional service provided by Gladys and the rest of the staff truly made our experience. From the warm welcome at check-in, great breakfast, comfy rooms, and the attentive assistance throughout our stay, the team's professionalism and friendliness were remarkable. Additionally, the hotel's proximity to major tourist areas made exploring the city incredibly convenient. Highly recommend this hotel!

    Stayed in April 2024

  • Reviewed: April 14, 2024

    8.0
    First night at Cusco
    • Leisure trip
    • Couple
    • Deluxe Double or Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    The location is not very good. Away from the historic sites and good restaurants. Neighbourhood are not good.

    The hotel is very good! Confortable bed, clean, quiet and the personal are very kind and helpful.

    Stayed in April 2024

  • Reviewed: April 5, 2024

    10
    Perfect stay in Cusco, highly recommended
    • Leisure trip
    • Couple
    • Deluxe Double or Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    The location is a little further out than we thought, but it was only €2 in a taxi to the centre

    The hotel was excellent, really comfortable and perhaps our favourite in Peru. The staff were really helpful and great to communicate with via. WhatsApp, ready to answer any questions.

    Stayed in April 2024

  • Reviewed: April 2, 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    It was a bit far from the major attractions on other side of the main square. It wasn’t too bad -just a bit of a walk.

    We enjoyed the facilities and comfortable bed. The staff were helpful in organising a taxi to the airport and we had a wonderful breakfast.

    Stayed in March 2024

  • Reviewed: March 30, 2024

    10
    Amazing
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    The coziness of the place is amazing, it feels like being at home, and the staff is really kind and helpful

    Stayed in March 2024

  • Reviewed: March 25, 2024

    10
    Sweet room
    • Leisure trip
    • Couple
    • Superior King Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Long way from main plaza

    Sweet big room. With a coolest view. Breakfast ok. Very big and comfy bed. Staff clean everyday.

    Stayed in March 2024

  • Reviewed: March 23, 2024

    9.0
    Wonderful
    • Leisure trip
    • Group
    • Deluxe Double or Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    Breakfast and staff

    Stayed in March 2024

  • Reviewed: March 23, 2024

    9.0
    Wonderful
    • Leisure trip
    • Group
    • Deluxe Double or Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    Breakfast and staff

    Stayed in March 2024

Showing 1 - 25

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