the wifi is very slow

Brerakfast was good and the room is excellent

Stayed in May 2024

Next time will book room 602 nice room.

Great

Stayed in May 2024

The checking in process, my check in time was 3pm and i came to the hotel @4pm but still i was asked to wait in the lobby for almost an hour because there was no available room, and when i was given the fab key, i went back to the receptionist thrice because the door was not opening. The air condition unit was not working properly and the room was a bit hot.

The breakfast was awesome.

Stayed in May 2024

No wifi in my room

The room was really comfortable

Stayed in May 2024

Sink was leaking. Reported it but no action taken. Saw a couple of crawling insects. Told housekeeping to disinfect. They did.

Location Dining options, food selection, bar Comfortable bed Room size Transfer service Staff

Stayed in June 2024

Internet! Very patchy in the room. Not good

Almost everything was great

Stayed in May 2024

The location is great and the breakfast good, surely we'll be back in this hotel in my next travel to Tacloban, Philippines

Stayed in May 2024

A bit pricey ... Room too small.. and we experienced intermittent electricity only in our area..other rooms there are lights

Location... Cleanliness

Stayed in May 2024

Something they need to pay attention to is the bathroom down near the restaurant. It flashes so slowly. Some minor repair is needed in the room where stayed.

The location is good and the staff was very helpful

Stayed in May 2024

Rooms need to have blackout blinds. Rooms need to have hot water - water was only tepid

Rooms were well designed

Stayed in May 2024

You have to beg for towels and toilet paper but they will give it to you. ;)

This is the best hotel in Tacloban with its only legit competitor being the smaller but equally nice Ironwood hotel.

Stayed in April 2024

Room was a bit small

Comfortable bed and large pillows❤️

Stayed in April 2024

Breakfast was very poor - i would prefer to pay more for better variety including fruit and cereal.

Three restaurants - reasonable variety and convenient but food was of only just acceptable quality

Stayed in April 2024

They need to improved the WIFI connection in room 613. I was actually told that the issue has been happening for sometimes before and was not fix. To lessen the hassle, should have been fix from the first complaint received. I was moved to different room on the 2nd night of my stay. I called The reception 10am, morning shift forgot to indorse the issue. Luckily the night shift receptionist which also happens to be the receptionist in spa handled the issue pretty well and immediately moved me to another room. Also, the spa reservation needs to improved as I was cancelled twice for the spa booking. They have offered me room service massage but was really really late at 00:00 and I felt really bad for the lady who did the service. Instead of two hours, i only did 1 hour.

Staffs were so friendly and very accommodating. The reception was so friendly. All of them, the service they provided was superb! I could not see any faults. The spa team were so friendly as well. And lastly, the food and beverage team were angels!

Stayed in April 2024

When you exit the elevator there is always a strange smell on the main floor- I recommend aromatherapy.

We loved our breakfasts and meals in both restuarants

Stayed in March 2024

Best hotel I've stayed at in Tacloban.

Stayed in March 2024

Great thing is restaurant open till midnight. But for foreign quests menu card should offer what Phillipines have best. Local food and recipes. Meals based on Greek or American cousine don`t make it any special.

Ni9ce and comfortable hotel. One of the best things is restaurant on the rooftop open till midnight. That makes a big difference if you check in late in the evening and want to eat something warm and fresh.

Stayed in March 2024

Maybe the cleaner forgot to put towels , soaps & complimentary water because there was none when we checked in. Was not able to call the front desk because the phone has no dial tone so my husband has to go down to the reception.

Facility is modern

Stayed in March 2024

The room smelt like sewage every time we walked in. When we asked for toilet paper and towels it took housekeeping a long time (half an hour) to respond to our requests.

The food in all the restaurants was great. The bed was very comfortable.

Stayed in February 2024

Facilities and location

Stayed in February 2024

Room I requested was 2 twin bed I got 1 king bed

Staff are all nice and friendly

Stayed in February 2024

Be carful, The water is not always good in the green bottles. The downstairs restaurants are so expensive, especially the ice cream cafe. I also think the price is a bit high.

Walking distance to just about anything you need. Very nice staff and room service. The upstairs sushi restaurant is very good but smell the water before you drink it.

Stayed in February 2024

I thought they still have that buffet style complimentary breakfast. Oh well i guess they're cutting cost but it would be nice to keep the buffet breakfast...☺️

Stayed in December 2023

Party with karioke in next room Very noisy

Food service

Stayed in January 2024