It couldn’t be helped but the construction was a bit distracting. Will be wonderful when all is complete!

The hotel is well maintained, feels quality as soon as you enter, spacious room, staff at front desk a bit naive but the concierge services were fantastic. The linens - oh the linens. The bedding was amazingly comfortable and cozy. Turn down service a bonus. The room was always well attended to. Food in the bar and breakfast was delightful.

Stayed in May 2024

Nothing

Gorgeous

Stayed in April 2024

Beautiful and elegant

Stayed in January 2024

Had construction at entrance

Location and service

Stayed in November 2023

The room and bathroom should have been more updated.

Stayed in November 2023

Rooms need an uplift like rooms on top floor that have been renovated. Occasional staff encounters with staff that don’t go out of their way to assist is amply made up by front office duty manager who is the go to person to solve issues.

Liked the location and breakfasts that are very good. Staff are great and very helpful. Front office manager is great and a go to person for solving problems.

Stayed in November 2023

Joana was really nice

Stayed in September 2023

Breakfast service was a little irractic,and the choice could be improved.

Great location for access to the city ,just a real shame the amount of work going on in the vicinity.(for at least another 3 years).

Stayed in October 2023

Great service at the front desk, concierge and bar. We were only there for 12 hours but enjoyed it.

Stayed in July 2023

Very good comfortable

Stayed in August 2023

Toilet shower very small and there’s no wardrobes in the toilet to keep stuff though has a huge space

Localization, staff, size of the bedroom, size of the toilet, environment and facilities in the hotel (the bar, gym, atmosphere, etc)

Stayed in August 2023

MAYBE, Breakfast could be more interesting,although the continental spread was reasonable. Lighting in the room was not enough, and we're oddly placed, but there were plenty of power sockets, including USB ports for charging.

All staff: Raquel on reception was simply adorable, Ana also..the guys at the Concierge, helping us with our restaurant bookings and the parking of the car. The cleaning staff, although we never saw them, their presence was undoubtedly there. Location, very accessible. Close to all major attractions. Great room. Even though we were facing the construction.

Stayed in August 2023

In The first day arriving , I ve found the spoon that already using in the Cocktail portion service in room. It’s so dirty because it was still have something stick on it.

It’s comfortable and have many type of pillow to service. Spa Therapist is really nice , she has professional skill. Perfect location.

Stayed in July 2023

Location

Stayed in July 2023

A noises due metro contraction surrounding the hotel plus bad Trafic AC system in room not working good

In the center of city Good friendly staff Nice room

Stayed in July 2023

Nothing

Great place, location, staff, hospitality. Simply the best.

Stayed in June 2023

Construction happening infront of them.

Hope they had a Spa!

Stayed in June 2023

road work for metro

central

Stayed in June 2023

The breakfast was not good enough for a 5 star hotel at 25 euros. The 24 hours a day building work at both sides of the hotel was not good.

A super hotel with lovely rooms with great facilities. A luxury feel to the hotel.

Stayed in May 2023

The staff was generally "cold" and not very welcoming - especially at the reception. The bar staff was very knowledgeable and competent. The restaurant staff was nice but service was often slow.

The location and the restaurant was excellent

Stayed in June 2023

our stay was amazing as always with them they are very professional thanks for everything

Stayed in May 2023

Through no-one's fault there are major works continuing 24.7directly outside hotel for the underground train The noise is constant and definitely spoils your stay unless you are able to sleep through it, which was not.

hotel staff, room comfortable and in house facilities excellent

Stayed in May 2023

less attention to detail when responding to requests. Room size inflated by stairway space

location/comfort/ concierge/ nice little touches like fruit and wine and Port.

Stayed in May 2023

Well of course, it would have been better with no construction outside. Apart from that, I can't think of anything they could do better.

The service, room, facilities and location were so good that I have to give this hotel a very positive review despite the fact that there is extensive and noisy Metro construction going on outside. This of course is not the hotel's fault and they did everything they could to make us comfortable. Fortunately the construction was mostly not going on while we were sleeping. If you are able to get a courtyard view (instead of a street view), then you will not be very inconvenienced by the construction. After-hours and on Sunday we opened our wonderful Juliet-balcony doors wide and it was lovely. The breakfast restaurant is lovely and the service very good. The breakfast choices are also very good. Also the hotel itself is really lovely, inside and out.

Stayed in April 2023