Only thing that left me a bit disconcerted was a situation that happened with the breakfast. When I got to the hotel, I was greeted and taken into the reception. I was informed in what floor I was staying at, room no., etc., and also the fact that I would have a complementary breakfast on the next day, between 07:00 and 11:00. So, on the next day, we came down for breakfast. When we got to the breakfast room, there was no greeter there, so we waited for him. When he came, we informed him our room no. and he showed us to a table. We ate and, as we're about to leave the breakfast room, the greeter came to us and informed us that our breakfast was not included in our reservation. I told him I would pay whatever there was to pay, but that I was informed when I arrived that breakfast was indeed included,. Nonetheless, I was still available top pay whatever. The worker then proceeds to take us to reception, but in a very passive agressive manner, as if I was trying to sneak a free breakfast or something like that, when I already told him that I would pay whatever I needed to pay. He then proceeded to blame is co-worker for telling me that I had a free breakfast: "I have to confirm with my colleague because I have no idea what went through is head to tell you that you had breakfast included." All his speech and way of handling this situation was very passive agressive, again, as if I was trying to pull off something sketchy. Me, who was super discontent with the way that I was being treated, and having already told him several times that I would pay whatever I needed to pay, said one last time: "Sir, either you charge me or you don't." He decided to not charge me but in a very "We're gonna let this one slide" type of way. So in the end, I did not pay for the breakfast. But I'm left with this situation, that I was treated like a child or a scammer.

Infrastructures were astounding. Nice location. Hotel was clean. I mad a special request for glasses and a bucket with ice and they took it to the room and were very nice about it. Staff was mostly nice and thoughtfull, with the exception of the situation that I'm describing bellow.

Stayed in April 2024

Location is not that great, but thankfully, the nearest metro station (Francos) is just about 10 minutes walk. The coffee sachets and tea bags were not replenished consistently on a daily basis.

Bed was super comfortable. Slippers and bathrobes were provided, along with other amenities. Free bottled water were also provided on a daily basis.

Stayed in May 2024

Air conditioning could have been more efficient

Spacious clean rooms, very friendly staff.

Stayed in May 2024

room, breakfast

Stayed in May 2024

Usually the use of spa in all Sheraton hotels i stayed so far was for free. But in this Sheraton was not and we had to take a treatment or pay additional fee. This is very strange why we have to take a room in spa hotel if the facility is not for free.

Stayed in May 2024

Hotel s not in center, Good choose of food but some of the food was like icing cold. One can’t enjoy cold scrambled eggs and cold sausages.

Specious rooms, good breakfast. Hotel is in the pouch area. Very cooperative staff.

Stayed in May 2024

Not too many choices to eat.

Confortable clean and excellent staff

Stayed in May 2024

Nothing

Everything was good and nice

Stayed in May 2024

n

breakfast

Stayed in April 2024

The room door and the furniture , including the bathroom itens need replacement. The restaurant available for dinner is not confortable, has no privacy and it is just another expensive snack bar

Reception staff. Location.

Stayed in March 2024

No view. The quilt was too heavy

Room was spacious clean and pleasant

Stayed in March 2024

The chair in the room to work was not good, to many people already used it;) There were some cigarettes ends infront of the window, room 505, not the nicest to look at.

Very nice room with good space and good bathroom. I have not used the spa, no feedback here

Stayed in March 2024

…starting to look outdated

…clean and great value for money location is good as well

Stayed in February 2024

Wonderful property in a good neighbourhood in Porto. Spacious and quiet rooms. Very well appointed. The staff were ver friendly and accommodating.

Stayed in January 2024

No complaints

Breakfast was a welcoming start to the day with wonderful choices and a wide range of drinks. The whole experience was a great one and the staff were very friendly and helpful. We had a wonderful time at the hotel.

Stayed in January 2024

Breakfast

Stayed in December 2023

Spa is good but could be more affordable.

Spacious spa with very good options for everyone. Comfortable and spacious room to relax.

Stayed in December 2023

In the last 2 times we have stayed we found the reception staff unfriendly or rather a little high and mighty. Strange that this should happen now a five star hotel. We forgot our iPad in our room when we left and they didn’t even bother to contact us to let us know. After searching everywhere and ringing them up they simply confirmed it was there and we could pick it up. When I asked them why they didn’t let us know as they have our email they just said it wasn’t hotel policy. This is extremely out of order

We have stayed in the Sheraton Porto before and so we knew what to expect. It is a comfortable hotel.

Stayed in December 2023

Parking charging 25€ per day, why? Should be less.

Everything was great

Stayed in November 2023

The location

Friendly staff and very spacious room

Stayed in November 2023

very little.

Service, the staff and the location.

Stayed in October 2023

I miss portuguese food at the restaurant menu...in the end...Portugal is a great gastronomical destination. Food at the restaurant is good, but pretty boring for this level of hotel

gym, the room, breakfast

Stayed in August 2023

The wifi was not stable They need to have an airport shuttle The heating was faulty but was fixed

The room space Features and ambiance

Stayed in October 2023

On arrival , we found the hotel was located in a business district, a €15 taxi drive to the city We were told that Booking.com had made two reservations for us and that we would have to pay for two rooms! This was not a good start. With the receptionist, we called customer service at Booking.com and a very helpful Bruno confirmed to me that I had only one booking. The receptionist was adamant that the hotel had received two bookings and unless it proved to be their mistake, I would have to pay for the two rooms and getting the question resolved would take some time. The next morning (Sunday) it had still not been resolved and they said their reservations office was closed until Monday. I explained that this problem was ruining my holiday and the receptionist sent an email to her General Manager. Within an hours, she rang me to say that I would not have to pay for the extra room and that they were lodging a complaint with Booking.com as this had happened before ‘too often’.

Staff were very friendly and helpful

Stayed in October 2023